View Full Version : Superhub R30 - Superhub R29 is no more....
kwikbreaks
23-08-2011, 16:14
You couldn't make it up if you tried....
Super Hub Firmware Update 22/08/11
Options
on 23-08-2011 15:23
After confirming that our testers have seen an improvement in the 5Ghz wireless reboot issues with the latest test firmware build, this has now been turned into the R30 firmware. We need to conduct further testing before we can release this for a full beta test though, we'll confirm how this has gone by the end of this week.
Once we've had that confirmation we'll also be re-opening our call for beta testers so you can sign up to test the R30 firmware.
R30 incorporates fixes for lock-ups and reboots caused by a memory leak in the 2.4GHz and 5GHz wireless driver. If you think that you suffer from this issue, turn off the wireless; if the symptoms cease R30 will help, if the symptoms continue then this is likely to be a different problem and should be reported in the normal way.
Thanks
Mark Wilkin
Help & Support Forum Team
Title changed to reflect that this thread is about R30 (otherwise they'll be another thread before the end of the day)
They already have customers testing R30! how many tests do they want to do, R30 will soon be 100! Firmware sucks, cabinets suck, network sucks! The only plus is docsis 3!
kwikbreaks
23-08-2011, 17:50
Title changed to reflect that this thread is about R30 (otherwise they'll be another thread before the end of the day)
Yep - good move.
Reboots - Wireless - Modem Mode }supposedly fixed right?
Are there any other fixes such as firewall, reports, services etc. ?
You couldn't make it up if you tried....
I am flabbergasted. Will this end up as a hollywood movie.
I am flabbergasted. Will this end up as a hollywood movie.
Bollywood probably....
kwikbreaks
23-08-2011, 22:45
I gave the version number thing a little thought - I suspect they have bumped it just to distinguish the (hopefully) fixed R29 from the R29 already out with testers. Apart from the new version number it is more or less what was already announced so maybe it's not so stupid after all.
I do still think they should have issued an interim release though as I've seen nothing to suggest R29 is worse than R26 - quite the contrary in fact and it would have satisfied the folks clamouring for modem mode.
Psychotext
24-08-2011, 01:35
I really hope something comes soon... I'd really like to be able to have functioning wireless again. :(
I guess I could configure my old router to work with the superhub, but I get the feeling that's going to be a massive pain in the arse.
kwikbreaks
24-08-2011, 08:26
Lots of people do that successfully. I did until I got a proper modem via the CEO office.
There are step by step guides posted but briefly...
On the Hub
Connect your router WAN port to one of the superhub ports.
Note which IP was assigned to it and reserve it.
Put that IP in the DMZ
Turn off wireless.
On your router
Plug all your kit into your router and configure it how you want.
What can be a PITA is if your router defaults to the same subnet as the hub - 192.168.0 range. If it does you'll need to change the default IP range on one or other of them.
I see no problem, it just shows that they are throughly testing the Firmware and want to get it as close to perfect as possible before releasing it.
Mick Fisher
24-08-2011, 12:24
Strange they have dragged their feet so much in making modem mode available when the speed in which they slammed the SSH door shows they can get their ass in gear when they want to.
Ignitionnet
24-08-2011, 12:28
Strange they have dragged their feet so much in making modem mode available when the speed in which they slammed the SSH door shows they can get their ass in gear when they want to.
Oh that was a high priority bug. If you can get to the CLI you can do some rather interesting things. The modem mode would have been a feature request.
I see no problem, it just shows that they are throughly testing the Firmware and want to get it as close to perfect as possible before releasing it.A praiseworthy aim - it's just a pity they didn't think about it 8 or 9 months ago ...:rolleyes:
Anyone who is interested can sign up for the new beta test h**ps://www.surveymonkey.com/s/WCC68DN
Anyone who is interested can sign up for the new beta test https://www.surveymonkey.com/s/WCC68DN
has it been pushed to your SH? whats been mentioned within the private sub forum so far by those running the newest firmware?
Not been pushed to my hub yet, latest posts im seeing are saying the 5Ghz connection is now stable but apparently the range is very poor.
Has R30 destroyed the range or is it the flimsy hardware? I'm receiving low range from a distance on R26 which is sort of acceptable as speed tests show I'm getting just below half my bandwidth. Doesn't 5GHz run better when the two devices are far away from each other?
The 5ghz being poorer for range has nothing to do with the superhub. Its due to the fact it's a higher frequency, also 5ghz can't penetrate Walls as good as 2.4
qasdfdsaq
25-08-2011, 09:16
On most devices, yes. In theory however, 5Ghz is allowed to transmit at 10 times higher power than 2.4Ghz (up to 40x outdoors) so it more than makes up for it - on decent equipment, which the Superhub is not.
kwikbreaks
25-08-2011, 09:44
Right now there's a lot lower usage of it too so less interference from neighbours.
qasdfdsaq
25-08-2011, 17:47
I see no problem, it just shows that they are throughly testing the Firmware and want to get it as close to perfect as possible before releasing it.
They should have been doing that a year ago.
I haven't been part of any beta but have put myself down for R30. Do they normally upgrade during the night or day? Anyone reckon R30 test will be rolled out tonight?
From one of the staff replies i don't think the rollout would be tonight, probably next week. When they updated to r29 it was done during the afternoon.
Thanks mate. Confirmation of when its going to start will be announced by the end of the week, so tomorrow? Hurry up VM!!
Anything new been mentioned in the private sub forum?
Only thing mentioned is that they are hoping it will be sent out next week to beta testers.
kwikbreaks
26-08-2011, 15:39
During the first round of testing before I gave up on the Superhub it was always pushed on a Friday afternoons but I'm pretty sure that was because they had status meetings on Friday mornings. Maybe this afternoon?
mrselfdestruct
26-08-2011, 16:31
Still no update from Mark Wilkin over on the forums - depressing.
One more customer over on the community posted hes got R30 pushed to his SH today.
mrselfdestruct
26-08-2011, 17:05
Thing is, the people who have had R30 pushed to them today, are they existing beta testers for R29, or are these folks who only signed up for the new call for beta testers the other day?
probably those on R29. The call for testers hasn't closed yet... next week it is :mad:
mrselfdestruct
26-08-2011, 17:58
Are you sure? Still no update from Mark Wilkin, 6pm now, doubt he's going to bother this evening, even though he was online about 15 mins ago...although, there's always tomorrow, if they work weekends.
Hope so. Their must be a huge list of customers wanting to test already, if they keep it open any longer they might as well just release it.
---------- Post added at 19:24 ---------- Previous post was at 18:01 ----------
Update from Mark Wilkins
Our initial testing of R30 has been positive and we've seen no show stoppers so far. We're having a meeting on Tuesday to talk about ramping up the testing towards a full beta trial in the near future. We'll post an update on Tuesday once we know more.
Thankls
http://community.virginmedia.com/t5/Up-to-30Mb-and-50Mb-broadband/Super-Hub-Firmware-Update-22-08-11/td-p/677963
:mis:
mrselfdestruct
27-08-2011, 11:51
A meeting? Seriously, anyone would have thought they were planning a military operation. It's firmware.
It's getting even more ridiculous than it already is, more waiting? I've already gotten gandalfs beard from waiting for R29, now even more delays I may as well go and get myself a complete wizards costume to complete the look.
Why couldn't VM close the beta call yesterday and release it to all that signed up! Does this now mean we'll see an upgrade and a full upgrade to all SHs next week or will it be another few weeks so beta can overrun :banghead:
They already have customers testing R30! no wait, "we're pre releasing the firmware so people can use their own hardware" erm are they forgetting about the wifi issues?
How many people have beta firmware in modem mode and how many are testing the superhub as a whole?
kwikbreaks
27-08-2011, 20:36
You appear to be under the misguided delusion that there is some professional planning involved in the beta testing. That certainly wasn't the case at all in the initial round which I took part in - nobody was asked to test anything specifically and feedback in the testers forum received no acknowledgement at all from anybody from VM. It was a complete and utter shambles imo and lead to the public release of an entirely untested R25 - a minor bug in the version being tested had been fixed but the major ones hadn't.
What a joke! Has VM got anyone part of firmware building or is it all on demand?
@ jinxed - any updates mate?
No m8, latest in the beta forum is the post you referred to form Mark Wilkin.
Broken Hope
30-08-2011, 12:39
I signed up for the beta test and it looks like they pushed out R30 about 10-15 minutes ago.
http://img98.imageshack.us/img98/5378/clipboard01ni.png
Postman Pat hasn't delivered mine yet :( Are you now in the private sub forum? anything been mentioned?
Not a big deal just a question, why on some does it say EU Docsis 3.0 and blank on others?
just been upgraded to R30
Does the firmware upgrade reboot the SH? Does it matter I'm using the connection, will it interfere with VM upgrading my unit?
kwikbreaks
30-08-2011, 13:39
Apparently they are upgrading all the R29 testers and then the new signups..
http://community.virginmedia.com/t5/Up-to-100Mb-broadband/Super-Hub-Firmware-Update-22-08-11/td-p/677941
The upgrade will cause a reboot. I'm not sure if they'll check if you are using it first or just press ahead with it regardless.
Apparently they are upgrading all the R29 testers and then the new signups..
http://community.virginmedia.com/t5/Up-to-100Mb-broadband/Super-Hub-Firmware-Update-22-08-11/td-p/677941
The upgrade will cause a reboot. I'm not sure if they'll check if you are using it first or just press ahead with it regardless.
It does state R29 Beta testers will get it first before rolling out to new sign ups.
Good news, we're pushing ahead with a full beta test for R30 today. We're working to upgrade all of our current R29 beta testers first and then everyone who's signed up to the most recent call for testers. Once our new beta testers have been upgraded we'll give them access to the beta test forum so they can post their feedback.
I have the new R30 now.
Me neither . Do we have to reboot the SuperHub ourselves, or does it reboot automatically when the firmware updates ?
kwikbreaks
30-08-2011, 15:29
It will reboot itself when VM push it to your Superhub. If you are a new signup they may not have got around to you yet (see the announcement).
mrselfdestruct
30-08-2011, 16:51
Anyone got it yet who was part of the new call for testers?
Quote from Mark the forum manager about an hour ago.
Everyone who was testing R29 will be upgraded to R30, however from experience it may take a few tries before everyone gets the upgrade.
Thanks
johnxrobertson
30-08-2011, 19:29
It has just been pushed to my Superhub. I wasn't participating in previous beta testing so have gone from R26 to R30.
ive also just recieved R30 :)
same here, V5.5.2R30 :dunce:
It has just been pushed to my Superhub. I wasn't participating in previous beta testing so have gone from R26 to R30.
Snap, same as you, received R30 about 10 minutes ago !!! :D
R30 got loaded up > SH reboots > I cleared down my log > rebooted and...
Time Not Established - Critical (3) - DHCP FAILED - Requested Info not supported.
Is this anything to be worried about. Wasn't this error one of the things that was flagged?
I put it into modem mode, but im noticing it's just not working properly... How do you get it back into Router Mode
I put it into modem mode, but im noticing it's just not working properly... How do you get it back into Router Mode
Same option you used to take it in to modem mode.
i cant goto 192.168.0.1
Try 192.168.100.1
I intend to try this in normal router mode first to see if it works with all the systems i connect to and use
R30 got loaded up > SH reboots > I cleared down my log > rebooted and...
Is this anything to be worried about. Wasn't this error one of the things that was flagged?
All modems show that upon reboot as did mine.
Tue Aug 30 00:06:49 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC
---------- Post added at 20:42 ---------- Previous post was at 20:41 ----------
I put it into modem mode, but im noticing it's just not working properly... How do you get it back into Router Mode
It what way is it not working in modem mode.
---------- Post added at 20:43 ---------- Previous post was at 20:42 ----------
i cant goto 192.168.0.1
Because you are in modem modem hence you need to use http://192.168.100.1/valogin.asp
Well just uploaded 1 gig to my ftp and thats works fine. Then tried streaming from hulu (http://www.hulu.com/browse/tv) via the vpn and it works with no issue's unlike the other day. All of this is via a 5ghz wireless n connection to test the wireless which is showing a steady 280 meg.
Right a bit of testing for a few hours...
Before R30 I had R26 running in wireless 5GHz 300 mode not many issues. I had the odd drop out but it was much better than 2.4GHz. Anyway none of my settings have changed on the SH. I've noticed the wireless on 5GHz up its game a little, its reacting a little quicker plus no drops.
My speed is still good on R30 so happy.
https://www.cableforum.co.uk/images/local/2011/08/3.png
My speed is still good on R30 so happy.
https://www.cableforum.co.uk/images/local/2011/08/3.png
Speedtest using N class wireless to the router
https://www.cableforum.co.uk/images/local/2011/08/4.png
Mick Fisher
31-08-2011, 10:50
Thanks for the various comments everybody. Keep up the good work.
Glad to see R30 is looking good so far. :)
Hi,
I have received R30. In cable mode I get nothing from my router. It doesn't pick up the wan ip of the superhub. Do I have to clone the MAC address? Or use the MAC of the router? Or the MAC address of my NIC on the the pc. Previously I think I was using the NIC address.
I can't see why it should fail since I have been using the same router with the old 20MB cable modem.
Any suggestions?
Thanks
Hi,
I have received R30. In cable mode I get nothing from my router. It doesn't pick up the wan ip of the superhub. Do I have to clone the MAC address? Or use the MAC of the router? Or the MAC address of my NIC on the the pc. Previously I think I was using the NIC address.
I can't see why it should fail since I have been using the same router with the old 20MB cable modem.
Any suggestions?
Thanks
If in Modem Mode you can only use Port One next to the power lead.
Has anyone been invited into the private beta forum?
jonop360
31-08-2011, 14:35
hi all noticing a great improvement with ping and jitter
Has anyone been invited into the private beta forum?
Hi, sorry not yet. Well not for me ;)
arcimedes
31-08-2011, 16:30
Has anyone been invited into the private beta forum?
I havent either.
RomeroTech
31-08-2011, 16:40
I was more bothered about using my own router and the cable modem only facility as i use a DIR-655 router and didn't want rid of.
I was running R26 with my own router and that worked fine. Now i've had the R30 update i'm running it as cable modem only it seems to be a bit quicker all round.
Suffice to say R30 Cable Modem only works a treat. Not tried wireless yet. Not sure if i will because i now have what i want and i still think the SH wireless has a way to go yet before it will work as far or be as reliable as my D-Link that never drops a connection.
I look forward to reading all the feedback on the wirelss stuff. I may yet change my mind.
arcimedes
31-08-2011, 16:44
Has anyone been invited into the private beta forum?
I logged into the VM forums and new I now see a new board for the R30 trial. You dont appear to get notified it just appears.
I logged into the VM forums and new I now see a new board for the R30 trial. You dont appear to get notified it just appears.
I got notified, but i had to manually find the inbox lol theres no visible link
http://community.virginmedia.com/t5/notes/privatenotespage/tab/inbox/note-to-user-id/3
dont know if that works for everyone.
I logged into the VM forums and new I now see a new board for the R30 trial. You dont appear to get notified it just appears.
I got notified, but i had to manually find the inbox lol theres no visible link
http://community.virginmedia.com/t5/notes/privatenotespage/tab/inbox/note-to-user-id/3
dont know if that works for everyone.
Just seen it now. This will be the first time i have ever posted over there :rolleyes:
Erm :confused: just received this PM from Mark_Wilkin
Hi this is just a quick note to say we've not managed to succefully update your Super Hub with the new R30 beta firmware yet, but we will be trying again over the next week. If you could ensure that your Super Hub is left on during the day this will help us. We'll contact you via private message once we've successfully updated your Super Hub.
Thanks
My software version states; V5.5.2R30
Mick Fisher
31-08-2011, 19:50
Erm :confused: just received this PM from Mark_Wilkin
My software version states; V5.5.2R30
Odd :erm:
kwikbreaks
01-09-2011, 09:46
I think it's safe to assume that the firmware team won't be celebrating any eventual future success they may have in a brewery.
Just got a reply from Mark letting me into the beta forum and that the list had an error (I'm now an error :() anywho good reviews in the sub forum.. so far so good. I can only vouch for 5GHz, not gone back to 2.4 or enabled modem mode, everything well here too :D
bigsinky
01-09-2011, 16:43
no PM for me and my software is V5.5.2R30. I take it this is the new software in my modem?
yeah. post on the community forum > here (http://community.virginmedia.com/t5/Up-to-30Mb-and-50Mb-broadband/Finally-R30-Firmware/td-p/690541) < they should send you a link via PM.
Anyone care to guess a full release date :scratch:
anyone using 5GHz on here? Its been great since upgrade up until today, I've noticed its dropped its range.
anyone using 5GHz on here? Its been great since upgrade up until today, I've noticed its dropped its range.
Been using it from the day i was upgraded and its still rock solid no drops and still able to access from any part of the house :)
007stuart
03-09-2011, 11:03
Now on TP Link 1043 router. I now ger 30/3 service all over house. Something that S/H was unable to do.
adzzzbatch
03-09-2011, 20:01
I hope this new firmware when it's finally released to the rest of us stops the 1-5 second drop out I keep getting, it's a real pain when trying to Skype or stream music!
Sephiroth
03-09-2011, 20:37
The current public release is so poor that they really should roll out R30 everywhere because it's plainly better than the wretched device currently is. Of course that breaks normal system development rules, but then they didn't follow the rules when they rushed out the current rubish.
I acknowledge, by the way, that the rush job may have been forced on VM by the non-availability of the VMNG 300. But then VM could have got a (proven) vanilla hub instead of going to the vain length of putting their badge on a somewhat disreputable device.
Rob King
03-09-2011, 20:56
i got the R30 update at tea time today
V5.5.2R30
callummackenzie
03-09-2011, 21:40
i got the R30 update at tea time today
V5.5.2R30
Did you sign up for the Beta, or did it come to you via public release. Reason I ask is that I have one of the VMNG300 modems from my old house and I was installed with the superhub yesterday. I must say the VM engineer was absolutely terrible and refused to let me use my old modem. Nothing wrong with it, he just said it was policy to only use the new superhubs. As you can imagine I was a bit peeved. He installed the superhub and wanted to take the modem away (I told him where to go on that one).
I would happily take a working superhub as long as the bridged mode worked as from my experience the wireless is absolutely rubbish on the SH. I have a Dlink DIR655 router and its magnitudes better.
can you let me know as after checking my own version it appears to be r26
Cheers
That's shocking, an engineer doing his job, he should have risked going down the disciplinary route for not following procedure
callummackenzie
03-09-2011, 23:02
That's shocking, an engineer doing his job, he should have risked going down the disciplinary route for not following procedure
This same engineer forced me to have my SH installed next to my STB as he said he would not be paid for installing it upstairs. I the customer was refused the install where I wanted it because as far as he was concerned I could use the wireless! When I told him I didn't want to use wireless and that I wanted to use the ethernet he decided to ignore that and as a good will gesture leave me with a wireless dongle. And tbh, the install, was the last one the engineer was doing that day. 4.45 on a Friday and it was clear he wanted to get home as fast as he could
And less cheek mate, I spoke in depth with Virgin media installs prior to getting the house move done and I was promised that they would allow me to keep my modem as they acknowledged the issues with the SH. I told him that my router is far superior to the SH and I was promised that the modem could be used.
This leads me to think I had a [MOD EDIT-Please don't try to get around the swear filter] engineer who couldn't have cared less about my install and who's only priority was getting home so he could get ready to go to the pub! Like I said, If the SH can operate as a modem and allow me to use my own gear without need to bodge about with DMZ and such then I will happily have one, if they cant they can either reconnect my modem or come collect their equipment.
Please keep on topic guys
callummackenzie
03-09-2011, 23:11
Apologies over the swear filter, won't happen again.
Your well within the 28 day happiness guarantee so get on the blower to get your modem moved, thats unacceptable
callummackenzie
04-09-2011, 09:21
Your well within the 28 day happiness guarantee so get on the blower to get your modem moved, thats unacceptable
Thats a good idea mate, didn't realise I would be able to do that, cheers for the info. I will give them a call tomorrow :)
Bullstein
04-09-2011, 09:33
Im using the R30 in modem mode with my Netgear WNDR3700 and everything is working perfectly
They need to get this out soon
Rob King
04-09-2011, 10:21
i emailed Mark Wilson at the Virgin Media forum , also they took my Modem away but left the Netgear Wireless Router Customer services they gave me that as a gift so do i now sell it on ebay ?
i emailed Mark Wilson at the Virgin Media forum , also they took my Modem away but left the Netgear Wireless Router Customer services they gave me that as a gift so do i now sell it on ebay ?
If it is a Superhub or a hub you cannot sell it as for one it will not work and at all times the box remains the property of Virginmedia.
Rob King
04-09-2011, 11:02
the modem looked like a superhub but was laying on its side
like this one .. http://www.broadband-finder.co.uk/blog/2008/11/09/virgin-unveil-their-shiny-new-50mbps-cable-modem/
But left the Netgear WNR2000 wireless router
the modem looked like a superhub but was laying on its side
like this one .. http://www.broadband-finder.co.uk/blog/2008/11/09/virgin-unveil-their-shiny-new-50mbps-cable-modem/
But left the Netgear WNR2000 wireless router
Do you still have services or just the router as plenty of those routers are on Ebay, you just cannot sell the modems or the hubs.
Rob King
04-09-2011, 11:29
i am a vip100 customer
swiftflo
04-09-2011, 15:55
Received R30 download Friday night/Saturday morning. I changed the settings on the SH to modem mode, so that I could continue to use my Apple Extreme base station.
Then the problems started, I could not connect to the internet no matter how I tried. In desparation I phoned a friend who had been on the R29/R30 beta test program for some time. Fortunatley he also had had the same problem when he changed the SH settings and knew how to overcome the problem
adzzzbatch
04-09-2011, 15:58
Received R30 download Friday night/Saturday morning. I changed the settings on the SH to modem mode, so that I could continue to use my Apple Extreme base station.
Then the problems started, I could not connect to the internet no matter how I tried. In desparation I phoned a friend who had been on the R29/R30 beta test program for some time. Fortunatley he also had had the same problem when he changed the SH settings and knew how to overcome the problem
How do you find using the Apple as a router?
I've got an Express that I just use for my music atm, but the SH is getting on my nerves!
swiftflo
04-09-2011, 16:05
lHow do you find using the Apple as a router?
I've got an Express that I just use for my music atm, but the SH is getting on my nerves!
No problems with the Apple EBS. I have always had excellent use out of the S/H connected to the AEBS. I can honestly say I have never ever had a problem with the S/H since it was installed 4 moths ago. Today I have had no problems with S/H/ AEBS, especially after yesterdays problems.
All in all a very satisfied VM customer.:):)
Sephiroth
04-09-2011, 16:38
Me too. I've had the Airport Express since I got 50 meg last year. Best router ever and I'm in the business. One green light on the front is all you need!
adzzzbatch
04-09-2011, 18:43
Me too. I've had the Airport Express since I got 50 meg last year. Best router ever and I'm in the business. One green light on the front is all you need!
May have to start using mine as a router then.
Why another week of testing? Its stable, just release it already
Wow this superhub is still broken. Thought id check in see how things had been going with the hubs, surprise nothing changes. VM will not get a penny more of my cash for an upgrade till its fixed and tested.
Even then i still dont like handing control of my internet experience over to them, rebooting it all the time for services that i dont need, patches that should have been sorted from start if the right hardware was purchased.
It really hacks me off that im forced to have hardware that i cannot trust or control. And they wonder why people are disillusioned with their bb and leave. damn this forum why wont the text format- it keeps lumping everything into one paragraph, wtg wall of textmaker.
arcimedes
06-09-2011, 09:51
Wow this superhub is still broken. Thought id check in see how things had been going with the hubs, surprise nothing changes. VM will not get a penny more of my cash for an upgrade till its fixed and tested.
Even then i still dont like handing control of my internet experience over to them, rebooting it all the time for services that i dont need, patches that should have been sorted from start if the right hardware was purchased.
I dont know how you come to the first conclusion as the current beta test has run very well and it is planned to release the the software generally soon;)
I agree with your comments on being forced to re-boot when certain things are changed. I changed wifi card in my main PC and it took several goes before I could get the correct IP address on it. It insisted it was a static IP adress which I dont think the old card had been. The inability to setup dynDNS stuff I am in two minds as when I had it on my Linksys router I was chucked off as the router was communicating to much with them so now I run the updater/checker on the PC.
I think VM need to act more responsibly in the future as you are tied to their equipment to connect to the network unlike ADSL where you can use anything.
Fspiders
06-09-2011, 13:56
An update from Mark Wilkins.
Just a brief update with some positive news, from what we can see from your feedback and our own testing R30 is looking very positive with no show stopping bugs. So we're currently planning to release the R30 firmware generally next week, we'll make the final decision on Monday the 12th and announce it here.
I'm running the hub on r30 on 5ghz and have no problems at all and to be honest I have no complaints at all now about the hub. For the general internet and networking user it's spot on.
Regards.
chienmort
06-09-2011, 15:45
So another week. To be fair my hub has had months of use with no problems then for the second time, about a week ago it started faffing around.
I will just have to wait but if VM want to do gamma testing.. I am your man!
The cheap hardware that is the SH was boosted by R30 where it upped its game, I was impressed with its performance but it seems to have gone back to old ways. Not in the sense of all the bugs, reboots etc. although I did have a mess up last night which I'll blame the network for.
kwikbreaks
07-09-2011, 16:49
The memory leak bugfix in R30 will no doubt get rid of many if not all of the complaints of it hanging and rebooting but I can't see how a firmware change is going to fix the poor radio performance and VM have done nothing about the scores of minor niggles such as ridiculously short timeouts, lack of features, reboots for every minor change etc. etc.
What you will get though is an oversized modem and the need to provide your own router if you want anything above bare basics.
Well that sucks. This is what everyones moaning about, why not just release this R30 firmware which is stable and is getting nothing but praises in regards to fixing the major issues then, I mean right after its released get to work on improving R30 firmware! No wait, their going to take a little time off from it because its being a long hard fight :mad:
---------- Post added at 17:37 ---------- Previous post was at 16:53 ----------
are VM competing with BT on all fronts? Or are the contempt with having better speeds available?
Mick Fisher
07-09-2011, 19:23
All I want is modem mode. I have a nice asus router waiting for me to put tomato on it.
I just need to know if the hub in modem mode is stable in my location and with my configuration before I change everything over.
Ugh!! I hate networking with a vengence. It never goes according to plan for me. So the less unknowns the better.
Why didn't you sign up for beta Mike ?
In VM's defence, regarding features.
on the BETA forum, they do have a list of requests for new features to be added that they plan on looking at.
But their priority is sorting out the stability of the superhub, no point in adding tonnes of new features if the existing ones dont work.
The hope is, now R30 is prooving to be more stable they will start looking at the feature additions.
Regarding Modem Mode... expect it next week as R30 is being rolled out to everyone.
are VM competing with BT on all fronts? Or are the contempt with having better speeds available?
Pretty much just the higher speeds.
They have made some claims about being good for gaming, but those are pretty laughable. The offcom report that they constantly trumped about showing them having the highest average speed pretty much pans them for ping, jitter and packetloss. And if you compare the broadband reports quality monitor to people on other networks it shows the claims to be miles off at best.
Hopefully, once Infinity is bedded in and more widely available, BT will begin to target VM's spotty performance in marketing. That might make VM bother to do something rather than just continually piling more money into ever faster speeds.
In VM's defence, regarding features.
on the BETA forum, they do have a list of requests for new features to be added that they plan on looking at.ah, the old 'coming soon' gambit. By the time they get round to implementing anything, the hardware will be obsolete (if it isn't already).
But their priority is sorting out the stability of the superhub, no point in adding tonnes of new features if the existing ones dont work.I know I've said this before, but it's a pity they didn't make the device stable, with working basic features, before they inflicted it on their customers.
When will this device live up to it's self-proclaimed superlative - "super"hub :confused:
qasdfdsaq
07-09-2011, 22:51
Modem mode was requested [i]before[i] the Superhub was even released... Go figure.
Yeah, it was pretty much the single most common thing the beta users asked for. And of course they were ignored. VM's idea of a trial is to ship what they feel like, ignore feedback and then go-live with it claiming they have tested it with their users.
anyone tested the services on the R30 SH? firewall, ip flood and proxy is working well for me.
4motions
09-09-2011, 03:07
Anyone finding an improvement with ping/ jitter or just general speed?
Reason I ask is because my old vmng300 use to be 100% rock solid. Pings wouldn't go above 30ms, Jitter would be less than 10ms and it would always manage 51mb day or night. Was simply a brilliant bb connection.
Since upgrading to 100mb it's just been downhill.
Pings up in the 80ms- 120ms. UK game servers are all 200-300ms which results in me being kicked.
Jitter at 20ms+ with Packet loss
Poor download/ upload speeds, especially during the evening. Max is about 40mb download and 6mb upload.
Everything with my connection seems fine so can only put this down to the superhub.
Sephiroth
09-09-2011, 08:53
@ 4motions
There are plenty of peops in the VM forum who say their 100 meg is OK with the SH. Itonly needs one or two to say it's OK for the SH (an admittedly wretched device hitherto) not to be a culprit.
You're syncing now at 100 meg rather than 50 meg and the event log would show whether or not that is straining your local circuit. Without seeing your stats and event log, it's difficult to advise specifically.
And first thing in the morning, is it better than 40 meg? What's the upload like?
anyone if the second contractor has started supplying VM with SHs yet?
anyone if the second contractor has started supplying VM with SHs yet?
It will make no real difference as you would just receive whatever the orderpicker takes off the shelf and the technician has on his van, you will not be able to choose one over the other as for one thing they will look identical and have the same basic interface.
what about build quality? obviously not expecting the full works but with the PSU issue and range dropping even running R30 is the second better in any way?
anyone if the second contractor has started supplying VM with SHs yet?
No, and even if they had you wouldn't be able to tell the difference between the two.
Im using a superhub, and my ping and jitter is fine,
http://www.pingtest.net/result/46622998.png (http://www.pingtest.net)
https://www.cableforum.co.uk/images/local/2011/09/34.png (http://www.speedtest.net)
22623
well.. lol fine at the moment, it my speed fluctuates wildly because my signal levels arent too great at the moment.
but that isnt the fault of the superhub, and as you can see on R30 its running fine with a good ping, jitter etc
---------- Post added at 14:14 ---------- Previous post was at 14:09 ----------
Anyone finding an improvement with ping/ jitter or just general speed?
Reason I ask is because my old vmng300 use to be 100% rock solid. Pings wouldn't go above 30ms, Jitter would be less than 10ms and it would always manage 51mb day or night. Was simply a brilliant bb connection.
Since upgrading to 100mb it's just been downhill.
Pings up in the 80ms- 120ms. UK game servers are all 200-300ms which results in me being kicked.
Jitter at 20ms+ with Packet loss
Poor download/ upload speeds, especially during the evening. Max is about 40mb download and 6mb upload.
Everything with my connection seems fine so can only put this down to the superhub.
Hi, can you post your signal levels by any chance? as 100mb has a tighter tolerance from what I can gather.. which is one reason why I was told at the moment 100mbit problem calls go straight through to 2nd line support bypassing 1st line support for the time being.. until things have settled down a bit.
gobbledigook
09-09-2011, 15:21
I see no problem, it just shows that they are throughly testing the Firmware and want to get it as close to perfect as possible before releasing it.
its a bit late now!!!! if they had done extensive testing before ever rolling out the superhub then they'd have spotted the 2.5ghz memory leak a LONG time ago
4motions
09-09-2011, 15:40
Im using a superhub, and my ping and jitter is fine,
well.. lol fine at the moment, it my speed fluctuates wildly because my signal levels arent too great at the moment.
but that isnt the fault of the superhub, and as you can see on R30 its running fine with a good ping, jitter etc[COLOR="Silver"]
Hi, can you post your signal levels by any chance? as 100mb has a tighter tolerance from what I can gather.. which is one reason why I was told at the moment 100mbit problem calls go straight through to 2nd line support bypassing 1st line support for the time being.. until things have settled down a bit.
Hi, as far as I'm aware my signal levels and SNR are ok and within the limits. I've noticed when you call you go through to 2nd line which is brilliant imo, just wish this problem could be sorted.
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 94 55616000 Kbits/sec 323000000 Hz -0.5 dBmV 39.3 dB Hybrid
Locked QAM256 91 55616000 Kbits/sec 299000000 Hz 1.0 dBmV 39.8 dB Hybrid
Locked QAM256 92 55616000 Kbits/sec 307000000 Hz -0.4 dBmV 39.5 dB Hybrid
Locked QAM256 93 55616000 Kbits/sec 315000000 Hz -0.3 dBmV 39.1 dB Hybrid
@ 4motions
There are plenty of peops in the VM forum who say their 100 meg is OK with the SH. Itonly needs one or two to say it's OK for the SH (an admittedly wretched device hitherto) not to be a culprit.
You're syncing now at 100 meg rather than 50 meg and the event log would show whether or not that is straining your local circuit. Without seeing your stats and event log, it's difficult to advise specifically.
And first thing in the morning, is it better than 40 meg? What's the upload like?
Hi Sephiroth, I can't figure out what else could be causing this problem. As posted above, my signal levels seem ok, VM have also told me my uBR only
has 150 customers on it so it's not over utilized.
An engineer was out last week and he did a few things which seem to have improved my connection. But as you can see I'm still getting a lot of disconnects/ errors/ reboots.
I would get up to 80mb download and 7mb upload before 4pm, after that it drops to as low as 10mb download and 3mb upload at times. It will normally settle at around 40mb though. Is this the VM traffic management in force? Never use to notice it in the past.
Thanks
Critical (3)
DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:ac;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:ac;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
Notice (6)
CMTS DCC 323000000 MHz
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:ac;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Critical (3)
DCC aborted unable to communicate on new upstream channel;CM-MAC=**:**:**:**:**:ac;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:ac;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Ignitionnet
09-09-2011, 22:10
You're syncing now at 100 meg rather than 50 meg and the event log would show whether or not that is straining your local circuit.
:nono:
Modems always sync at the same rate on DOCSIS 3. The tier of service is purely a rate limit, on a bog standard set up all DOCSIS 3 modems regardless of tier will sync at 204Mb/s down and will sync upstream at 20.48Mbit/s.
No extra strain from 100Mb/10Mb however quite possible that along with OP some others have taken up the offer of 100Mb and are merrily caning it.
---------- Post added at 22:10 ---------- Previous post was at 22:07 ----------
VM have also told me my uBR only
has 150 customers on it so it's not over utilized.
150 customers won't be on the entire uBR they probably mean just your port. 150 customers on a single port isn't ideal but if they say the load is ok then I guess that's how it is.
Did they actually check the load on the port or just the number of modems I wonder.
Could you paste your upstream signal information as well? Might be more informative, the downstream is fine but the error messages aren't great and the performance does indicate congestion.
AndyCalling
09-09-2011, 22:22
anyone if the second contractor has started supplying VM with SHs yet?
It seems, from these forums, that the new build will be made by Huawei. Now, whilst Huawei makes 3G sticks that seem fine to me, my experience of Huawei routers is that they really do have appaling build quality.
I would buy a Netgear over a Huawei any day. Even if they are the same design with the same firmware, it's the build quality that would count the Huawei out for me every time.
In my experience, Netgear is fine. Granted, they do tend to have a lot of firmware bugs but Netgear is noteable for releasing update after update until they get it right. They seem to update even old routers for a long time. Of course, it depends if VM are committed to the same strategy for the Superhub because Netgear are not doing the updates alone in this case, but so far VM do seem to be updating the Superhub. VM were not so keen to update their custom Netgear WGR614 they used to provide however, so we can only hope their attitude has improved since then and this is not just a flash in the pan.
I would try to get your Superhub in now, to make sure you're not given a Huawei knock-off of the Netgear design. Huawei have a very poor record on the router front.
4motions
10-09-2011, 03:28
:nono:
Modems always sync at the same rate on DOCSIS 3. The tier of service is purely a rate limit, on a bog standard set up all DOCSIS 3 modems regardless of tier will sync at 204Mb/s down and will sync upstream at 20.48Mbit/s.
No extra strain from 100Mb/10Mb however quite possible that along with OP some others have taken up the offer of 100Mb and are merrily caning it.
---------- Post added at 22:10 ---------- Previous post was at 22:07 ----------
150 customers won't be on the entire uBR they probably mean just your port. 150 customers on a single port isn't ideal but if they say the load is ok then I guess that's how it is.
Did they actually check the load on the port or just the number of modems I wonder.
Could you paste your upstream signal information as well? Might be more informative, the downstream is fine but the error messages aren't great and the performance does indicate congestion.
Hi Ignition, thanks for your help with this.
It definitely wasn't the load that he checked. I remember him saying I shared the connection with another 165 modems.
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 46.2 dBmV
By the sounds of what your saying, is this something I will have to get use to now? Have VM started to over subscribe my uBR? :( I had really been pinning my hopes on this simply being a super hub problem and R30 would sort it all.
Thanks again for the help. :)
It seems, from these forums, that the new build will be made by Huawei. Now, whilst Huawei makes 3G sticks that seem fine to me, my experience of Huawei routers is that they really do have appaling build quality.
I would buy a Netgear over a Huawei any day. Even if they are the same design with the same firmware, it's the build quality that would count the Huawei out for me every time.
In my experience, Netgear is fine. Granted, they do tend to have a lot of firmware bugs but Netgear is noteable for releasing update after update until they get it right. They seem to update even old routers for a long time. Of course, it depends if VM are committed to the same strategy for the Superhub because Netgear are not doing the updates alone in this case, but so far VM do seem to be updating the Superhub. VM were not so keen to update their custom Netgear WGR614 they used to provide however, so we can only hope their attitude has improved since then and this is not just a flash in the pan.
I would try to get your Superhub in now, to make sure you're not given a Huawei knock-off of the Netgear design. Huawei have a very poor record on the router front.
Huawei!? Couldn't they of done a deal with Linksys/Cisco? I recall hearing Cisco was the second manufacture of SHubs! What about D-Link, TP-Link would of been something, Buffalo would of been fitting.. oh well better than Belkin I guess!
Yup ordered a replacement SHub a few days ago because of the faulty PSU unit. was going to wait until Monday, firmware release date but was bullied into thinking the PSU would blow up :cry: It was suppose to be delivered yesterday (friday) but ended up back at the depot :fit:
Blairhoyle
12-09-2011, 18:48
any release from Virgin yet as to when R30 is being rolled out?
AndyCalling
12-09-2011, 19:46
Huawei!? Couldn't they of done a deal with Linksys/Cisco? I recall hearing Cisco was the second manufacture of SHubs! What about D-Link, TP-Link would of been something, Buffalo would of been fitting.. oh well better than Belkin I guess!
I wouldn't bet on it. TalkTalk used to (still?) provide Huawei routers to their customers and my Dad got one. It was God awful. He grabbed a cheap Belkin from Tesco and it is far far better. If you don't like Belkin build quality, you'll really hate Huawei. A Belkin is a massive upgrade in quality terms from a Huawei, I can tell you.
I wouldn't bet on it. TalkTalk used to (still?) provide Huawei routers to their customers and my Dad got one. It was God awful. He grabbed a cheap Belkin from Tesco and it is far far better. If you don't like Belkin build quality, you'll really hate Huawei. A Belkin is a massive upgrade in quality terms from a Huawei, I can tell you.
my neighbor has talktalk and that white stand up thing from Huawei. I haven't tested it myself but I believe you. Cost cutting pathetic build quality, now I see why they want my faulty netgear SH back.
One more thing Andy. The SuperHub has netgear on it, so does the web interface.. have they got name rights? will Huawei simply just build the hardware?
any release from Virgin yet as to when R30 is being rolled out?
not sure mate. was suppose to be announced today so who knows. may be another week, month, year.
Blairhoyle
12-09-2011, 21:07
not sure mate. was suppose to be announced today so who knows. may be another week, month, year.
really wish they would get the finger out, just had another reboot there :mad::mad::mad::mad::mad::mad::mad::mad:
could someone on here shed some light on a reply I got over on the community..
thenry wrote:
Mark said: "So we're currently planning to release the R30 firmware generally next week, we'll make the final decision on Monday the 12th and announce it here."
http://community.virginmedia.com/t5/Up-to-30Mb-and-50Mb-broadband/Super-Hub-Firmware-Update-22-08-11...
So does this mean the firmware will be given the go ahead and it will then take another week to push to all SuperHubs? Can VM not just release it today instead of longing the whole process out even more. Please VM, release R30 today so all SuperHubs can run R30 today.
tecstar wrote:
Yeah, lets get them to release it no matter what. Let them just stick on some FTP server that cant cope with the demand. Let's ask them to go so far with the testing and totally bugger up the implementation. That'll make us all happy, won't it?
thenry wrote:
that should have been sorted by now. what was going on through testing? customer were testing, VMs labs had tests up and running.. couldn't they of got the servers ready in the meantime regardless whether or not the firmware was ready.. at some point a firmware would of had to be released.
http://community.virginmedia.com/t5/Up-to-30Mb-and-50Mb-broadband/Finally-R30-Firmware/m-p/716617/highlight/false#M74631
kwikbreaks
13-09-2011, 11:00
Super Hub R30 Firmware Release 13/09/11
[ New ]
Options
on 13-09-2011 10:56
I'm happy to announce that we'll be releasing the R30 firmware for the Virgin Media Super Hub later today. Once it's available (approximately 6pm) you'll be able to update your Super Hub by simply turning it off at the socket for 60 seconds then back on again. Remember it may take a while for your Super Hub to download the new firmware and come back online.
Our R30 firmware includes the following changes:
Adds the Modem Mode feature.
Incorporates fixes for lock-ups (where the Super Hub appears unresponsive to traffic and the admin pages are unavailable) and reloads (where the Super Hub would reload for no apparent reason) while under heavy load in 2.4 and 5 GHz wireless modes. These symptoms were caused by a memory leak in the 2.4GHz and 5GHz wireless driver. As part of these fixes we've changed the number of channels available under 5GHz to 4.
Note: 5GHz performance can vary as although it handles interference from other wireless routers better than 2.4GHz it's ability to penetrate walls, doors etc is less. We also recommend you site your Super Hub away from central heating radiators, foil backed wall board and plasma screen TVs if you're using wireless, as these items have been known to cause issues leading to poor wireless performance.
If you've got any feedback on the new firmware can you please post it in this thread.
Thanks
Mark Wilkin
Help & Support Forum Team
pulse100
13-09-2011, 11:38
Mine has just been updated from r26 to r30 thank god. Have been having reboots most days:mad: Lets hope this fixes the problems as not happy with the service of the Super Hub.
AndyCalling
13-09-2011, 13:00
Changing # of 5Ghz channels to 4? I do hope they mean spatial streams and not channels as 5Ghz is supposed to have MORE channels than 2.4Ghz, not less! This is supposed to be an improvement, not a crippling of 5Ghz mode.
Assuming they mean spatial streams, this is great news. Previously we had 2 spatial streams limiting us to 300meg. 4 streams should lift this up to 600meg. Really providing the best wireless connection possible as originally advertised. Can anyone confirm this is true?
Also, does the Netgear wireless adapter dongle supplied with the Superhub actually support 4 spatial streams and therefore 600meg functionality?
Mick Fisher
13-09-2011, 13:00
At last......hope it works. :)
pulse100
13-09-2011, 13:38
Just had a reboot on the new r30 now only 1 channel not bonded. Really did think this would sort the problems out:rolleyes: just checked back up oh well, will keep an eye on it just to let it settle whether that will help.
qasdfdsaq
13-09-2011, 13:44
Changing # of 5Ghz channels to 4? I do hope they mean spatial streams and not channels as 5Ghz is supposed to have MORE channels than 2.4Ghz, not less! This is supposed to be an improvement, not a crippling of 5Ghz mode.
Assuming they mean spatial streams, this is great news. Previously we had 2 spatial streams limiting us to 300meg. 4 streams should lift this up to 600meg. Really providing the best wireless connection possible as originally advertised. Can anyone confirm this is true?
Also, does the Netgear wireless adapter dongle supplied with the Superhub actually support 4 spatial streams and therefore 600meg functionality?
No. There's no consumer devices on the market that support 600mbps. 450mbps is becoming more common but is hard enough to get right.
There's no possible way for the Superhub to support 600mbps via a firmware update - the wireless card in it only has 2 outputs. VM could potentially release a new version of the SH with faster wireless but I doubt they will.
4 channels is actually fairly realistic on 5Ghz - there's only really a few channels on 5Ghz you can use without DFS and considering how bad VM got everything else wireless on the SH wrong I wouldn't be surprised if they had to switch off the extra channels for legal reasons.
Or maybe they're trying to cut down on the number of standards they're violating in order to maybe one day achieve wifi certification for the thing... Like that'll ever happen:rolleyes:
In any case 2.4Ghz only has 3 truly non-overlapping channels (4 at a stretch).
Oh, and lets not forget, almost everything Mark Wilkin said about 5Ghz in the Superhub FAQ is wrong.
the 4 channels on 5GHz are 36, 40, 44 & 48.
I just swapped SuperHubs and R30 updated :D thank you VM.
mrselfdestruct
13-09-2011, 14:43
I take it the R30 firmware there pushing out today is identical to the one they pushed out to beta testers?
Also, anyone having any issues on R30 with port forwarding/uPnP?
Modern Warfare 2 keeps saying my NAT is strict, which previously worked fine, on R26/R27Test Firmware - don't tell me they've broken something else!
Mick Fisher
13-09-2011, 15:40
Just power cycled my shub and after a couple of spontaneous reboots I am now on R30.
I will see how it performs over a few days before switching to modem mode.
So far so good.
Just power cycled my shub and after a couple of spontaneous reboots I am now on R30.
I will see how it performs over a few days before switching to modem mode.
So far so good.
I have been on R30 for a while now and being a heavy user i hammer the shub. Its been rock solid since R30 but note i only use 5 ghz for my wireless.
qasdfdsaq
13-09-2011, 16:43
the 4 channels on 5GHz are 36, 40, 44 & 48.
I just swapped SuperHubs and R30 updated :D thank you VM.
Thought so. VM removing the one benefit of 5Ghz on their only 5Ghz product. Why am I not surprised.
AndyCalling
13-09-2011, 17:25
Cripes! Only 4 5Ghz channels in this improved firmware? How many did we have before, 3? 2? What's the point of 5Ghz then? It only has space for 2 SH's at 300meg in one block of flats! Looks like I'll be a better neighbour running at 300meg on 2.4Ghz as it has more room in VM world.
*sloman*
13-09-2011, 17:33
come home, modem crashed as normal rebooted now on R30
but.... http://i.imgur.com/E7k6F.png all the options are missing
5GHz had loads of channels on R26 Andy. I couldn't test 5GHz properly because my 5GHz network was the only one within my area so I couldn't tell whether it conflicted. it seems they have narrowed it down so it works but having said that a new firmware is needed even more so now. this break their going to have now R30 is released.. how long will it last because improvements still need to be made. I suggest they get straight on to it as a lot of bugs will be found and need correcting. Its not only the channel options but many other additional features which VM are looking to add.. well thats what we're told anyway.
AndyCalling
13-09-2011, 17:41
No. There's no consumer devices on the market that support 600mbps. 450mbps is becoming more common but is hard enough to get right.
There's no possible way for the Superhub to support 600mbps via a firmware update - the wireless card in it only has 2 outputs. VM could potentially release a new version of the SH with faster wireless but I doubt they will.
4 channels is actually fairly realistic on 5Ghz - there's only really a few channels on 5Ghz you can use without DFS and considering how bad VM got everything else wireless on the SH wrong I wouldn't be surprised if they had to switch off the extra channels for legal reasons.
Or maybe they're trying to cut down on the number of standards they're violating in order to maybe one day achieve wifi certification for the thing... Like that'll ever happen:rolleyes:
In any case 2.4Ghz only has 3 truly non-overlapping channels (4 at a stretch).
Oh, and lets not forget, almost everything Mark Wilkin said about 5Ghz in the Superhub FAQ is wrong.
Isn't DFS only required by Germany in the EU?
Time to dump 5Ghz as a knackered option it seems. We appear to be operating on US/German restrictions here. I only wish my Broadcom card in my netbook could use 2.4Ghz channel 12 & 13 but that driver's also been crippled just in case someone tries to use it in the US. Time UK started to make our own kit.
Sephiroth
13-09-2011, 17:50
Cripes! Only 4 5Ghz channels in this improved firmware? How many did we have before, 3? 2? What's the point of 5Ghz then? It only has space for 2 SH's at 300meg in one block of flats! Looks like I'll be a better neighbour running at 300meg on 2.4Ghz as it has more room in VM world.
Hardly a SuperHub then.
AndyCalling
13-09-2011, 18:04
Indeed. The 5Ghz channel bug needs immediate attention as all the spectrum is getting very crowded and if we only have 2.4Ghz and a fraction of 5Ghz available we'll be causing grief to our neighbours with ease. Is the new advertising campaign going to show the happy VM house from the last ad with the neighbour hammering in the door demanding they keep the digital noise down or else?
VM, we need this fixed a sight faster than you took over the last fix or cabled areas will be full of black eyes.
Mick Fisher
13-09-2011, 18:37
I have been on R30 for a while now and being a heavy user i hammer the shub. Its been rock solid since R30 but note i only use 5 ghz for my wireless.
I've never been able to connect anything to anything at 5ghz.
Unfortunately I'm feeling dreadful right now so will have a play when I feel better. :(
ATM just running on existing settings.
I've never been able to connect anything to anything at 5ghz.
Unfortunately I'm feeling dreadful right now so will have a play when I feel better. :(
ATM just running on existing settings.
have you got a 5GHz adapter, card or chip within your desktop or laptop?
Blairhoyle
13-09-2011, 18:45
what do I do in order to get R30 on my SH?
Mick Fisher
13-09-2011, 18:47
My laptop has an intel 5100 AGN adapter.
So far as I can makeout it is supposed to be 5ghz compatible. :shrug:
qasdfdsaq
13-09-2011, 18:47
Isn't DFS only required by Germany in the EU?
Time to dump 5Ghz as a knackered option it seems. We appear to be operating on US/German restrictions here. I only wish my Broadcom card in my netbook could use 2.4Ghz channel 12 & 13 but that driver's also been crippled just in case someone tries to use it in the US. Time UK started to make our own kit.
No, DFS is required in most EU countries, including the UK. 36, 40, 44, and 48 are the only channels useable without DFS, 52-140 are allowable with DFS which I bet they can't get to work since the SH is such a retarded "bad neighbour", and 149-165 require an OFCOM license, which only a few of us have.
Mick Fisher
13-09-2011, 18:47
what do I do in order to get R30 on my SH?
Power cycle it.
qasdfdsaq
13-09-2011, 18:51
Indeed. The 5Ghz channel bug needs immediate attention as all the spectrum is getting very crowded and if we only have 2.4Ghz and a fraction of 5Ghz available we'll be causing grief to our neighbours with ease. Is the new advertising campaign going to show the happy VM house from the last ad with the neighbour hammering in the door demanding they keep the digital noise down or else?
VM, we need this fixed a sight faster than you took over the last fix or cabled areas will be full of black eyes.
No, the 2.4Ghz band needs more attention, defaulting to 40Mhz mode in 2.4 is far worse than having low access to 5. For one, it affects far more people. 5Ghz is a niche product - face it, who (in terms of average consumers) will have all 5Ghz devices and the brains to set it all up and work it correctly and has the balls to put up with the halved range? Hell even the latest and greatest smartphones (e.g. HTC Sensation) can't do 5Ghz. Possibly the only thing worse than what the SH already does is turning off CSMA/CA or transmitting white noise at full power.
AndyCalling
13-09-2011, 18:57
No, the 2.4Ghz band needs more attention, defaulting to 40Mhz mode in 2.4 is far worse than having low access to 5. For one, it affects far more people. 5Ghz is a niche product - face it, who (in terms of average consumers) will have all 5Ghz devices and the brains to set it all up and work it correctly and has the balls to put up with the halved range? Hell even the latest and greatest smartphones (e.g. HTC Sensation) can't do 5Ghz. Possibly the only thing worse than what the SH already does is turning off CSMA/CA or transmitting white noise at full power.
I agree on the 2.4Ghz default, or I used to. Now 5Ghz has been nerfed we'll all have to go back to 2.4Ghz to run 300meg as it has more channels and so is less likely to disturb the neighbours.
Who has a 5Ghz setup? Well, how about every VM customer with a 50meg or higher connection? Since VM give you a 5Ghz dongle with the Superhub every one of us has the kit for it. It takes no more 'brains' to set up than 2.4Ghz really. For users in flats, where you want less range and more neighbourly consideration, it is the only way to fly... or was.
My laptop has an intel 5100 AGN adapter.
So far as I can makeout it is supposed to be 5ghz compatible. :shrug:
update the driver via Intel..
found this too which may help you http://communities.intel.com/thread/19964
Blairhoyle
13-09-2011, 19:01
I'm still having problems, I lose wireless connection when I change back to 300
qasdfdsaq
13-09-2011, 19:06
I agree on the 2.4Ghz default, or I used to. Now 5Ghz has been nerfed we'll all have to go back to 2.4Ghz to run 300meg as it has more channels and so is less likely to disturb the neighbours.
Well no, 2.4Ghz only really has two non-overlapping channel for 300Mhz running, 5Ghz even while nerfed still has 2 (and also half the range). So same number of channels plus half the range (i.e. 5Ghz) will interfere less.
Who has a 5Ghz setup? Well, how about every VM customer with a 50meg or higher connection? Since VM give you a 5Ghz dongle with the Superhub every one of us has the kit for it. It takes no more 'brains' to set up than 2.4Ghz really. For users in flats, where you want less range and more neighbourly consideration, it is the only way to fly... or was.
Also no, they give you a 5Ghz-capable dongle but you still have to check all your other existing devices are 5Ghz capable or lose wireless. Tell me how many ordinary consumers there are that know how to check if all their laptops, mobile phones, tablets, TVs, and games consoles have 5Ghz wireless? Oh and you only usually get the dongle if you ask for it specifically (and most people don't).
P.S. I have a Vm50mb connection and they gave me a 2.4Ghz only dongle.
Help, My SH has now got the R30 software, and i have selected the Modem Mode and ticked the boxed.
However my Netgear WGR614 is not working for the wireless part?
Which Ethernet wires do i move across from my SH to the Netgear Wireless Modem?
Do i need 2 make any other changes?
Thanks in Advance for your help.
Tanny
AndyCalling
13-09-2011, 19:10
No, DFS is required in most EU countries, including the UK. 36, 40, 44, and 48 are the only channels useable without DFS, 52-140 are allowable with DFS which I bet they can't get to work since the SH is such a retarded "bad neighbour", and 149-165 require an OFCOM license, which only a few of us have.
You mean VM have been making me break the law by using their SuperHub up until now? Or did they have DFS working before, and have just nerfed that too? I suspect the latter, or many prosecutions would have been happening. OFCOM are not shy.
We've now gone from 18 channels down to just 4. That means VM have just stolen 78% of my 5Ghz channels by remote control. Why? Is this a punishment beating for wanting to be able to transfer data to my new NAS without locking up my Superhub?
It seems to me we have two options to resolve this. Either we take aggressive action against this bullying or we all apologise to VM for pressing them to fix the wireless crashes and beg them to un-nerf our routers, promising never to do it again. There's no point simply moaning on the forums as VM may decide to take 5Ghz away completely if we do that.
Option one requires some impressive community will power and cohesion though. I am willing to arrange some direct action if there is enough support in my area (I am experienced at this). Please PM me if you are willing to get together one Saturday and peacefully occupy the Southampton Centre VM shop with banners and the like. I shall provide full legal and best practice details to all if there are enough of the willing. Ideally we would need to get similar protests happening in other branches, though it need not be on the same day. A rolling protest would be just as good if not better.
If not enough people will go with this then I shall put together an apology letter and ask for as many to sign up as possible. We need to change their minds one way or another, it's fight or flight time folks.
Blairhoyle
13-09-2011, 19:19
what I have done it switch my router off, plug out then switched it back on again, the router then rebooted and I'm on R30.
However previously under R26 my router defaulted back to factory settings and I couldn't get a wireless connection on my wifes laptop. I switched from 300 to 145 and I managed to get access via wireless.
I have attempted to switch it back to 300, the channel as number 1 and 2nd 5 and I'm still getting the same issue as I did under R26 - no wireless connection
I'm still having problems, I lose wireless connection when I change back to 300
what I have done it switch my router off, plug out then switched it back on again, the router then rebooted and I'm on R30.
However previously under R26 my router defaulted back to factory settings and I couldn't get a wireless connection on my wifes laptop. I switched from 300 to 145 and I managed to get access via wireless.
I have attempted to switch it back to 300, the channel as number 1 and 2nd 5 and I'm still getting the same issue as I did under R26 - no wireless connection
you have an old wireless chip within your laptop. i've advised you via pm.
Help, My SH has now got the R30 software, and i have selected the Modem Mode and ticked the boxed.
However my Netgear WGR614 is not working for the wireless part?
Which Ethernet wires do i move across from my SH to the Netgear Wireless Modem?
Do i need 2 make any other changes?
Thanks in Advance for your help.
Tanny
you should of read the instructions which are on the right of the screen in a column on the modem mode page.
the router ethernet cable should be plugged into the port nearest to the cable and power input.
you should of read the instructions which are on the right of the screen in a column on the modem mode page.
the router ethernet cable should be plugged into the port nearest to the cable and power input.
I thought i did, Thanks another question do i plug any of the Cables into The Yellow Ethernet slot on the router or do i leave this blank ie the Ethernet cable from the SH to the Router does this go in the Yellow part of the Router or in anyone of the 4 spare slots?
I thought i did, Thanks another question do i plug any of the Cables into The Yellow Ethernet slot on the router or do i leave this blank.
Modem Mode Help
Modem Mode
When active, Modem Mode disables the wireless and routing functions of your Super Hub so you can use your own wireless router.
Active Ports & Connections
When in Modem Mode, only one Ethernet port will be active on your Super Hub. You can connect a PC/laptop/console etc directly to your Super Hub via this active port. The image below highlights the port that should be used to connect your external equipment.
Download Failed (1) Disable Modem Mode
You can disable Modem Mode from the Main Menu which is accessed by typing 192.168.100.1 in your internet browser.
Alternatively you can restore your Super Hub back to its original settings by using the reset button on the side of your Super Hub.
Modem Mode Help
Modem Mode
When active, Modem Mode disables the wireless and routing functions of your Super Hub so you can use your own wireless router.
Active Ports & Connections
When in Modem Mode, only one Ethernet port will be active on your Super Hub. You can connect a PC/laptop/console etc directly to your Super Hub via this active port. The image below highlights the port that should be used to connect your external equipment.
Download Failed (1) Disable Modem Mode
You can disable Modem Mode from the Main Menu which is accessed by typing 192.168.100.1 in your internet browser.
Alternatively you can restore your Super Hub back to its original settings by using the reset button on the side of your Super Hub.
Thanks I have read this but i am still getting confused SORRY.
When i connect the Ethernet cable from my SH to the Router does it go in the Yellow slot on the router or anyone of the 4 slots?
Thanks I have read this but i am still getting confused SORRY.
When i connect the Ethernet cable from my SH to the Router does it go in the Yellow slot on the router or anyone of the 4 slots?
I misread that bit, you connect into the WAN or Internet port on your router which will be the only one without a number.
qasdfdsaq
13-09-2011, 19:34
You mean VM have been making me break the law by using their SuperHub up until now? Or did they have DFS working before, and have just nerfed that too? I suspect the latter, or many prosecutions would have been happening. OFCOM are not shy.
I'll leave that to you to speculate. I don't know as I've never had my hands on a working superhub.
As for Ofcom, they investigate in response to complaints. They don't, and probably can't go round checking everyone's wireless to see if DFS is on or not. Hell, it's hard enough to find anyone using 5Ghz at all let alone fire a radar signal at each one and wait half an hour. But if a license holder files an interference complaint, they'll investigate.
We've now gone from 18 channels down to just 4. That means VM have just stolen 78% of my 5Ghz channels by remote control. Why? Is this a punishment beating for wanting to be able to transfer data to my new NAS without locking up my Superhub?Who knows why VM do anything they do. Apparently their departments do not communicate with each other.
It seems to me we have two options to resolve this. Either we take aggressive action against this bullying or we all apologise to VM for pressing them to fix the wireless crashes and beg them to un-nerf our routers, promising never to do it again. There's no point simply moaning on the forums as VM may decide to take 5Ghz away completely if we do that.Heh, an interesting supposition, though again I'll leave it to you. I don't have a superhub, and if I ever get one I won't be using it as a 'super' or 'hub' anything.
Blairhoyle
13-09-2011, 20:03
I've had 2 reboots on R30 in under an hour now.
please don't tell me there is still problems
qasdfdsaq
13-09-2011, 20:05
Of course there's still problems. What did you expect, modem mode fixes the world for you? ;)
It's there so they can pass the problems onto someone else.
Was hoping I'd have a good day tomorrow, everyone getting top wifi speeds!
I'll leave that to you to speculate. I don't know as I've never had my hands on a working superhub.
Has anyone?
I misread that bit, you connect into the WAN or Internet port on your router which will be the only one without a number.
Thanks works a treat. In the SH when it got released i disabled IP Flood Detection will that make a difference now i have a separate router?
Once again Thanks.
Mick Fisher
13-09-2011, 20:50
update the driver via Intel..
found this too which may help you http://communities.intel.com/thread/19964
Thanks for that.
My laptop is an Acer and I am using the latest driver recommended from Acer. I have the latest Intel driver so will install it and see what if any difference there is.
There are also some points for me to check mentioned in that thread.
Thanks works a treat. In the SH when it got released i disabled IP Flood Detection will that make a difference now i have a separate router?
Once again Thanks.
As you are in modem mode that no longer applies.
---------- Post added at 21:22 ---------- Previous post was at 21:21 ----------
Liar!
See my signature and since day one.:D
Sherlock614
13-09-2011, 21:49
Updated to R30 this afternoon, so far there has been no downtime whatsoever, we're happy :drunk:
Polished my vmng300 still no downtime :(
AndyCalling
13-09-2011, 22:13
Liar!
JB, don't wind them up! We'll all suffer for it. Put up or shut up, that's the rule around here with regards to the Superhub now.
Masque, please don't nerf us further because of JB. We all love the Superhub, honest. It couldn't be better if it were gold plated and came with a free pint. It's a real wonder of modern technology and no mistake.
Just give JB a dose of STM to quieten him down, don't hit all us Superhub lovers with the nerf bat just because of him, please? :angel: Oh, and ta for the excellent-in-every-way firmware update. It is fully appreciated.
--
:D:D:D AndyCalling - The happiest Superhub owner in Britain. Honest injun! :D:D:D
I bet you feel a little left out jb66 lol
Liar!
I have never questioned the fact that you (and others) have had problems - it would be nice if you were equally courteous to those who have not...
Very happy with update , never had a problem with wired connection for my gaming and now wireless seems rock solid as well , even considering not usong modem mode and plugging in my dir655 .... Hmmm , is it worth it beta tester ????
AndyCalling
13-09-2011, 22:28
I have never questioned the fact that you (and others) have had problems - it would be nice if you were equally courteous to those who have not...
Absolutely Hugh, that's the spirit. Couldn't put it better myself. It's not our fault, JB's just a weirdo. Nerf him, not us! We're not with him... I never met him before in my life. :angel:
---------- Post added at 22:28 ---------- Previous post was at 22:26 ----------
Very happy with update , never had a problem with wired connection for my gaming and now wireless seems rock solid as well , even considering not usong modem mode and plugging in my dir655 .... Hmmm , is it worth it beta tester ????
No need to sully the Superhub with another inferior router now. The Superhub really is perfect. No doubts. VM certainly are the biz.
--
:D:D:D AndyCalling - The happiest Superhub owner in Britain. Honest injun! :D:D:D
Absolutely Hugh, that's the spirit. Couldn't put it better myself. It's not our fault, JB's just a weirdo. Nerf him, not us! We're not with him... I never met him before in my life. :angel:
---------- Post added at 22:28 ---------- Previous post was at 22:26 ----------
No need to sully the Superhub with another inferior router now. The Superhub really is perfect. No doubts. VM certainly are the biz.
--
:D:D:D AndyCalling - The happiest Superhub owner in Britain. Honest injun! :D:D:DTry not to be such an arse, eh?;)
AndyCalling
13-09-2011, 22:35
Try not to be such an arse, eh?;)
Whatever you say. Just don't report me to Masque. Alright? Are we cool?
By the way, did I mention, I really like that tie. Where did you get it?
paulex85
13-09-2011, 22:55
HELP - i have spent the last 3hrs continuously restarting my superhub... i've even gone as far as restoring it to factory settings a couple of times... i've had it switched off for for up to 10 mins as well to see if that helps... but STILL no R30 :(
Any ideas?
HELP - i have spent the last 3hrs continuously restarting my superhub... i've even gone as far as restoring it to factory settings a couple of times... i've had it switched off for for up to 10 mins as well to see if that helps... but STILL no R30 :(
Any ideas?
You can't force it, you will get it when you get it.
qasdfdsaq
13-09-2011, 23:20
You can't force it, you will get it when you get it.
That's what she said.
May I remind everyone to remain civil and stick to the topic. Otherwise my frack hammer will be released.
Also no public discussing of reps.
Thanks
sniper007
14-09-2011, 12:28
I still have an issue with my superhub so thought I would post in here. About once a month wireless clients cannot be assigned an IP address. They detect network and go to "connecting" and "assigning IP address" but never get given one. The only fix is to reboot. I also have been having to run at 2.4ghz and 145mbps for stability, and since running like that I do not have as many issues at all, just the above one occasionally.
Anybody else get the above? I haven't checked to see if I have been assigned R30 yet. I am kind of reluctant to put it to modem mode and then spend another £70-100 on a decent wireless router with integrated gigabit switch.
kwikbreaks
14-09-2011, 15:12
That particular problem was probably caused by the memory leak in the WiFi driver which is fixed in R30.
Did others get it? Well apart from Masque, maybe a couple of other posters, and the mods here just about anybody using WiFi probably did. I certainly did when I had a Superhub and so does my son on his.
Milambar
14-09-2011, 16:41
Well, I'm reading in a number of places that there are a large number of people who's "upgraded" superhub's are refusing to sync to the network, requiring an engineer visit, as a result of the upgrade. Is there any truth in that?
Also, Im still on R26, I assume R30 is an area-by-area push out?
Also, Im still on R26, I assume R30 is an area-by-area push out?
Same here, R26. Is this being rolled out to all superhubs??
sniper007
14-09-2011, 17:36
Well, I'm reading in a number of places that there are a large number of people who's "upgraded" superhub's are refusing to sync to the network, requiring an engineer visit, as a result of the upgrade. Is there any truth in that?
Also, Im still on R26, I assume R30 is an area-by-area push out?
If that happens I am not going to be happy with booking time off work for an engineer visit. I will check my superhub tonight.
kwikbreaks
14-09-2011, 17:45
Well, I'm reading in a number of places that there are a large number of people who's "upgraded" superhub's are refusing to sync to the network, requiring an engineer visit, as a result of the upgrade. Is there any truth in that?
If there is it would explain VM's reluctance to issue an interim release incorporating the modem mode extension a the only change months back when they could have quite easily done so.
Well, I'm reading in a number of places that there are a large number of people who's "upgraded" superhub's are refusing to sync to the network, requiring an engineer visit, as a result of the upgrade. Is there any truth in that?
Also, Im still on R26, I assume R30 is an area-by-area push out?
A pinhole reset should sort out any that happens to.
Ignitionnet
14-09-2011, 18:38
It's being made available area by area, when you reboot your modem you're there.
A pinhole reset should sort out any that happens to.Blimey, even an upgrade - that has been delayed for months, apparently to make sure it fixes all known problems - can break it. :rolleyes: "super" is really not the word they should have put before "hub".
denphone
14-09-2011, 21:53
It's being made available area by area, when you reboot your modem you're there.
And how long will that take to do it area by area.
Ignitionnet
14-09-2011, 21:57
Not very, probably about done already.
Blimey, even an upgrade - that has been delayed for months, apparently to make sure it fixes all known problems - can break it. :rolleyes: "super" is really not the word they should have put before "hub".
Hardly 'broken' if it just requires a hard reset :erm:
Second day of r30 , the wireless improvement is VAST , not had any other problems , modem mode works fine , a few more tweeks and they can put super duper before "hub" if they please ;)
Hardly 'broken' if it just requires a hard reset :erm:
upgrade arrives + device no longer works = broken. Requires a hard reset = broken.
qasdfdsaq
15-09-2011, 09:05
Hardly 'broken' if it just requires a hard reset :erm:
Second day of r30 , the wireless improvement is VAST , not had any other problems , modem mode works fine , a few more tweeks and they can put super duper before "hub" if they please ;)
Yeah I'm not sure how you expect your average consumer to psychically know when and how to hard reset their modem after an invisible remote upgrade. Especially when they can't look up the information as they have no internet connection.
kwikbreaks
15-09-2011, 09:10
Even if they had one they'd need to find the correct info on the VM website.
I suspect most of VM's customer base wouldn't have a clue that you could hard reset anything let alone that it might fix their Superhub which had mysteriously stopped working for no apparent reason at all - only a small percentage of users will have any idea that they will be getting a new firmware which will hopefully stop their hub going up and down like a whores draws.
qasdfdsaq
15-09-2011, 09:27
If I had to tell my customers when they phoned up "You have to hard reset your server because I just upgraded without your knowledge" I'd be out of a job pretty quick.
To be honest if my servers went up and down like a whores draws to begin with I'd be out of a job pretty quick ;)
kwikbreaks
15-09-2011, 11:10
No sign of Masque today. Maybe he's too busy explaining why their previously flawless Superhub has stopped working to all those folks calling in about it for the first time.
What a shame that there was no QA testing a year back.
Sephiroth
15-09-2011, 11:22
Even if they had one they'd need to find the correct info on the VM website.
I suspect most of VM's customer base wouldn't have a clue that you could hard reset anything let alone that it might fix their Superhub which had mysteriously stopped working for no apparent reason at all - only a small percentage of users will have any idea that they will be getting a new firmware which will hopefully stop their hub going up and down like a whores draws.
Kwikkie
These, of course, are the vast majority who have absolutely no problems with the SH - until now! LOL.
EDIT: Just saw your post before mine. Great minds!
kwikbreaks
15-09-2011, 11:50
The thing I find incredible is that a device with a known memory leak in the wifi driver could offer flawless performance to so many. Mine never had the severe problems reported by some presumably because my only WiFi use is phones and pads but even so I had to reboot about once a week to get a wifi device to connect. I suspect that many just take it as the norm that you need to reboot a router every now and then rather than it indicating a fault.
adzzzbatch
15-09-2011, 12:21
Still stuck on R26. :(
Sephiroth
15-09-2011, 12:23
Kwikkie - that's exactly right. It is just as likely that many if not most the "majority" out there are suffering but either take it on the chin or can't be arsed (don't know how) to complain about it.
There are no published stats about trouble free SHs and those upon high who say the majority aren't having problems are no more likely to be right than you or I - unless they have access to stats that we don't.
VM certainly do have the stats (from their "Project Storm" because they sample each CM once an hour - or that was the aim of storm introduced a year ago. It's a mystery to me how VM have met their target of getting to problems ahead of a customer complaining.
qasdfdsaq
15-09-2011, 13:15
Indeed, add to that the number of customers who wouldn't be able to tell, or don't understand the problems they're getting. I've seen so many people with slow internet connections blame the wireless, and vice versa, and/or viruses and/or "a bad line" etc.
kwikbreaks
15-09-2011, 13:44
Well VM have fessed up that the only things changed in the R30 firmware are the memory leak fix and addition of the modem mode feature. Considering that has taken months I think confirms my cynical guess that the only change made for the IP Flood detection (non)-issue was to ignore the "on" setting.
Incidentally I've already seen posts claiming that the WiFi has improved massively and others that it has got worse. Some proclaiming a miracle because theirs hasn't rebooted in (a guessed based on post time) 6 hours and others saying theirs is still rebooting.
My own view is that this fix has probably sorted most of the hang/reboot/connect failure type problems but it can't be the end of moans about wireless which I see as being down to the hardware itself.
The thing I find incredible is that a device with a known memory leak in the wifi driver could offer flawless performance to so many. Mine never had the severe problems reported by some presumably because my only WiFi use is phones and pads but even so I had to reboot about once a week to get a wifi device to connect. I suspect that many just take it as the norm that you need to reboot a router every now and then rather than it indicating a fault.
Quite a few people who claimed their Superhub was flawless were also running an additional router to extend the range......
Because they lived in a 4 bedroomed house which had over a dozen wifi devices in it, and to extend the range to the rear garden (meaning they could be over 30 metres away from the hub and not be concerned about drop-off.;)
kwikbreaks
15-09-2011, 14:52
... whereas I found that if I strayed more than 3m from mine my phone would switch over to the FON AP I run on an outside antenna.
pulse100
15-09-2011, 15:12
On my phone so sorry not long message. Well my Super Hub has died tech visting me friday
Quite a few people who claimed their Superhub was flawless were also running an additional router to extend the range......
I had both but my wireless devices always preferred the Superhub, I am presently in Modem Mode and it is working flawlessly.
https://www.cableforum.co.uk/images/local/2011/09/28.png
kwikbreaks
15-09-2011, 15:40
On my phone so sorry not long message. Well my Super Hub has died tech visting me fridayDid you try the pinhole reset? Might save you a day waiting for the tech.
AndyCalling
15-09-2011, 18:16
To all those moaning about the Superhub in this thread, remember that last time we winged they nerfed our 5Ghz wireless channels by 78%. Please don't push it or we may lose 5Ghz mode all together.
Keep them sweet please, or we'll all have to pay. The Superhub is just fine the way it is.
paulex85
15-09-2011, 19:21
Is there any way to know the plan for the locations roll out? I'm in London and thought it would have been done already but still waiting... the support people were not able to help in any way except to make us do a pin hole reset and told us to try again later...
you should have it mate, I'm just outside of London and have it. have you tried the pin hole method? if you have try removing the cable feed from the SH and ethernet cables as well as disconnecting wireless connections.. reset via the pin hole then power down for a few minutes.. connect the cable feed then power up only and leave it be for 5 minutes, it should reboot itself during the process at some point.
Milambar
16-09-2011, 03:24
I got R30 last night about 11pm, the modem rebooted, was offline for about 10 mins then came back, I checked the status pages on it, and yep, R30.
Then about 11:05pm it dropped the internet on me. The LAN side was still working, but no connection to the internet. Rebooted it, didn't work, did a pinhole reset. Didn't help any. Unplugged it and went to bed, intending to call it in in the morning.
Plugged it n in the morning, and it seems to be working OK.
adzzzbatch
16-09-2011, 06:40
Still stuck on R26. :(
And still I await this firmware. Does it really exsist or is it just a myth....
And still I await this firmware. Does it really exsist or is it just a myth....How can it be a myth if there are all these people on here saying that they have it or are you calling us all liars ;)
BTW note the up time in that picture, No drops, no issues, does what i want it to do.
I was part of the trial and that's why it shows 8 days
https://www.cableforum.co.uk/images/local/2011/09/27.png
http://www.pingtest.net/result/46977405.png
adzzzbatch
16-09-2011, 06:58
How can it be a myth if there are all these people on here saying that they have it or are you calling us all liars ;)
It could be a sick game people are playing. :nutter:
Or not......
Occam's razor.
It could be a sick game people are playing. :nutter:
Ok keep taking that red pill it will work in the end :)
adzzzbatch
16-09-2011, 07:03
Or not......
Occam's razor.
Yeah probably not.
Will just have to keep on waiting I guess.
paulex85
17-09-2011, 12:37
after a million resets and restarts... pin resets... taking all cables out and pin resetting... we are still stuck on R26.... :(
Has everybody else got theirs now? I feel like VM are neglecting us.. we only joined them about 2 weeks ago....
Switched to modem mode and plugged in my dir655 , even better :)
after a million resets and restarts... pin resets... taking all cables out and pin resetting... we are still stuck on R26.... :(
Has everybody else got theirs now? I feel like VM are neglecting us.. we only joined them about 2 weeks ago....
Just leave it alone. Your area may not have been done yet and there is nothin YOU can do to speed that up.
after a million resets and restarts... pin resets... taking all cables out and pin resetting... we are still stuck on R26.... :(
Has everybody else got theirs now? I feel like VM are neglecting us.. we only joined them about 2 weeks ago....Mine was on R26 this morning, so I reset it and am now on R30 (in Leeds).
after a million resets and restarts... pin resets... taking all cables out and pin resetting... we are still stuck on R26.... :(
Has everybody else got theirs now? I feel like VM are neglecting us.. we only joined them about 2 weeks ago....
What area are you in ?
adzzzbatch
17-09-2011, 14:04
I'm STILL on R26 too.
qasdfdsaq
17-09-2011, 14:13
Y'know if this R30 thing works out I might even consider getting myself a superhub...
... actually never mind.
horseman
17-09-2011, 16:35
Just leave it alone. Your area may not have been done yet and there is nothin YOU can do to speed that up.
From VM Forum:
https://www.cableforum.co.uk/images/local/2011/09/26.png
qasdfdsaq
17-09-2011, 16:55
"the Super HUb will naturally reboot every once in a while anyway so we'll probably leave it a month or so for the majority of Super Hub's to pick it up"
Translation:
"We admit the Superhub is so buggy that we're assuming pretty much all of them will crash and reboot within a month without us having to do anything, lol. And anything not broken enough to reboot itself, well we'll reboot it for you to make sure it ends up broken like the rest. In fact, it's so buggy we're actually counting on them all crashing by themselves to fulfil our upgrade rollout."
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