tanny
12-08-2011, 23:36
Hi,
Can someone help me before i ring tech support up. I keep on losing connection every few hours. It has only started recently.
A copy of my upstream & downstream are below.
Connection
--------------------------------------------------------------------------------
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 307000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
--------------------------------------------------------------------------------
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 307000000 Hz 7.3 dBmV 43.5 dB Hybrid
Locked QAM256 76 55616000 Kbits/sec 299000000 Hz 7.6 dBmV 43.4 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 315000000 Hz 6.7 dBmV 43.0 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
--------------------------------------------------------------------------------
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 47.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
--------------------------------------------------------------------------------
Primary Downstream Service Flow
Downstream(0)
SFID 9928
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
--------------------------------------------------------------------------------
Primary Upstream Service Flow
Upstream(0)
SFID 9927
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Event Log
--------------------------------------------------------------------------------
Time Priority Description
Thu Aug 11 12:08:19 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 09 13:15:38 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 09 13:15:23 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:14:33 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:47 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:42 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:30 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:25 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:14 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:02 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:12:58 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:10:57 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 09 13:10:57 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 24 09:12:28 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Fri Jun 24 09:12:25 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Fri Jun 24 09:11:38 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 24 08:54:36 2011 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Wed May 25 10:10:25 2011 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Wed May 25 10:09:24 2011 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Wed May 25 09:55:12 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 12 11:53:04 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Tue Apr 12 11:53:03 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Tue Apr 12 11:52:39 2011 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 09 09:07:38 2011 Critical (3) REG RSP not received;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 09 09:04:44 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Sat Apr 09 09:04:35 2011 Critical (3) TFTP failed - Request sent - No Response;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Sat Apr 09 09:04:30 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Sat Apr 09 09:03:06 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Thanks in Advance.
Tanny
Can someone help me before i ring tech support up. I keep on losing connection every few hours. It has only started recently.
A copy of my upstream & downstream are below.
Connection
--------------------------------------------------------------------------------
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 307000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
--------------------------------------------------------------------------------
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 307000000 Hz 7.3 dBmV 43.5 dB Hybrid
Locked QAM256 76 55616000 Kbits/sec 299000000 Hz 7.6 dBmV 43.4 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 315000000 Hz 6.7 dBmV 43.0 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
--------------------------------------------------------------------------------
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 47.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
--------------------------------------------------------------------------------
Primary Downstream Service Flow
Downstream(0)
SFID 9928
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
--------------------------------------------------------------------------------
Primary Upstream Service Flow
Upstream(0)
SFID 9927
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Event Log
--------------------------------------------------------------------------------
Time Priority Description
Thu Aug 11 12:08:19 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 09 13:15:38 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 09 13:15:23 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:14:33 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:47 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:42 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:30 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:25 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:14 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:13:02 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:12:58 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Aug 09 13:10:57 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Tue Aug 09 13:10:57 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 24 09:12:28 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Fri Jun 24 09:12:25 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Fri Jun 24 09:11:38 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Fri Jun 24 08:54:36 2011 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Wed May 25 10:10:25 2011 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Wed May 25 10:09:24 2011 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Wed May 25 09:55:12 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 12 11:53:04 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Tue Apr 12 11:53:03 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Tue Apr 12 11:52:39 2011 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 09 09:07:38 2011 Critical (3) REG RSP not received;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 09 09:04:44 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Sat Apr 09 09:04:35 2011 Critical (3) TFTP failed - Request sent - No Response;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Sat Apr 09 09:04:30 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Sat Apr 09 09:03:06 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cd;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:cc;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:03:df:60;CMTS-MAC=00:1d:70:af:93:91;CM-QOS=1.0;CM-VER=3.0;
Thanks in Advance.
Tanny