Do VM staff know what they're doing?

[New to cable]

Ok, It is now universally accepted Virginmedia's cable network is incapable giving a good experience for online gamers. One major problem is gamers who play Blackops on xboxlive.

VM support staff are apparently looking into the problems and have been looking into the problem since March with no progress. At first they blamed Microsoft , they then had to withdraw that and blamed Treyarch the game developers, an finally admitted there is a problem with how the network handles the game traffic.

After VM support staff posted on the official VM forums stating they had "tweaked" and made "changes" to the network claming al would be fixed it soon became apparent nothing had changed.

So now the latest, this is a C&P Of a post on the offical forum from a member of staff.

Hi All,

Could you please provide us with pathpings and traceroutes to the gameserver as it'll help us to progress with our investigation.

Thanks
Regards,
James Gilbert
Help & Support Forum Team

Now they don't even seem to under stand Blackops on xboxlive is a PEER2PEER connected game lol. There is no game server running the game, 1 xbox is simply picked as host and runs the game sending out info to all other xboxes. There is no hope this will ever be fixed lol.

[denphone]

You are like a bad penny as l thought you had migrated to another forum.

[New to cable]

You are like a bad penny as l thought you had migrated to another forum.

Your constant personal attacks on me are pointless and childish. If you have nothing to offer on the topic please feel free to PM me or report the thread to a moderator if you have a comment or complaint about me.

[Sirius]

Your constant personal attacks on me are pointless and childish. If you have nothing to offer on the topic please feel free to PM me or report the thread to a moderator if you have a comment or complaint about me.

All you are here for is to attack virgin and there staff. Time to put you in the ignore group

[denphone]

All you are here for is to attack virgin and there staff. Time to put you in the ignore group

How do we put someone in the ignore group Sirius.

[Sirius]

How do we put someone in the ignore group Sirius.


click on there name in the left side of there post

Select view public profile

Select user list

Select ignore

[denphone]

click on there name in the left side of there post

Select view public profile

Select user list

Select ignore

Thanks kindly

[Sirius]

Thanks kindly

Your welcome

[Maggy]

Some good advice there Sirius.Pity members don't use the ignore function more often.Might save a lot of trouble.;)

[Slyder]

Ok, It is now universally accepted Virginmedia's cable network is incapable giving a good experience for online gamers. One major problem is gamers who play Blackops on xboxlive.

VM support staff are apparently looking into the problems and have been looking into the problem since March with no progress. At first they blamed Microsoft , they then had to withdraw that and blamed Treyarch the game developers, an finally admitted there is a problem with how the network handles the game traffic.

After VM support staff posted on the official VM forums stating they had "tweaked" and made "changes" to the network claming al would be fixed it soon became apparent nothing had changed.

So now the latest, this is a C&P Of a post on the offical forum from a member of staff.

Hi All,

Could you please provide us with pathpings and traceroutes to the gameserver as it'll help us to progress with our investigation.

Thanks
Regards,
James Gilbert
Help & Support Forum Team

Now they don't even seem to under stand Blackops on xboxlive is a PEER2PEER connected game lol. There is no game server running the game, 1 xbox is simply picked as host and runs the game sending out info to all other xboxes. There is no hope this will ever be fixed lol.

I have virgin media and play Black Ops all the time on XBL, I have never had a problem :confused:

[Stuart]

Ok, It is now universally accepted Virginmedia's cable network is incapable giving a good experience for online gamers. One major problem is gamers who play Blackops on xboxlive.

VM support staff are apparently looking into the problems and have been looking into the problem since March with no progress. At first they blamed Microsoft , they then had to withdraw that and blamed Treyarch the game developers, an finally admitted there is a problem with how the network handles the game traffic.

After VM support staff posted on the official VM forums stating they had "tweaked" and made "changes" to the network claming al would be fixed it soon became apparent nothing had changed.

So now the latest, this is a C&P Of a post on the offical forum from a member of staff.

Hi All,

Could you please provide us with pathpings and traceroutes to the gameserver as it'll help us to progress with our investigation.

Thanks
Regards,
James Gilbert
Help & Support Forum Team

Now they don't even seem to under stand Blackops on xboxlive is a PEER2PEER connected game lol. There is no game server running the game, 1 xbox is simply picked as host and runs the game sending out info to all other xboxes. There is no hope this will ever be fixed lol.

There's no hope when people just post on other forums moaning about their attempts to fix it.

Of course, you don't really want it fixed. You just want an excuse to complain about virgin..

[Nopanic]

The best advice I can give you, is it's spelt ..

KNOW

[Sirius]

The best advice I can give you, is it's spelt ..

KNOW

:LOL:

[New to cable]

There's no hope when people just post on other forums moaning about their attempts to fix it.

Of course, you don't really want it fixed. You just want an excuse to complain about virgin..

Yeah you're absolutely right, I don't want VM to fix the issue I want to keep on paying for a cable connection and a ADSL+2 connection.

I don't want VM to do what every other provider seems to able to do and maintain a constant and solid connection to xboxlive. I'm glad my kids were unhappy that they couldn't use there xboxes online at the same time because VM equipment can't give both access to open ports at the same time.

It's not just me that's not happy its a lot of other customers.

CLICK ME (http://community.virginmedia.com/t5/Gaming/bd-p/Gaming)

I do not understand why VIRGINMEDIA don't just let me disconnect, I won't have there services then and won't have any interest in whats going on with them.

[MovedGoalPosts]

Virgin Media, like most ISPs don't gurantee a fault free service. That doesn't mean you have to accept a service that has a fault that isn't being repaired if that fault is critical to your normal use of the service contracted. One must of course be able to show that the problem you have is normal and thus reasonably expected use.

The standard response may be that your cannot leave. If you serve them proper notice, for a period equivalent to any notice they could serve on you under their terms and conditions of supply, requiring recitifcation of that issue within the notice period, and stating that if they fail to do so you will consider that a breach of contract on their part, and that you will then immediately cancel services, VM would have a very difficult case to make further claim against you. You'd probably get a lot of stroppy letters though, and never ever be able to go back to them in the future if you did "walk away".

[weesteev]

Why does the issue have to be with VM? Seen as its a P2P service that operates Black Ops matchups then couldnt the issue be with the host and port forwarding on their router... or heaven forbid... their ISP?

Black Op's on XBL here and works perfect, even at peak time.

How about you troubleshoot the connection further or give us more information about the fault and what else it affects? If you provide that info to James on the community forum he will help you.

[dave6x]

Your welcome

It might be advisable to understand the difference between "you're" and "your" before you lol http://www.cableforum.co.uk/board/data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADMAAAAxCAIAAAD 4CwZ2AAAFDElEQVRYhe2ZLbDrLBCGkSuRa5FIJBYZiYyNREbGI iMjY5GRyFgkMhIbGRnZT9DLSX9Oz2lvO5+57zCdhDLsk91lIS0 hr0qAECAMmt8MBkIooZrql809IUppCKHvrVKKEKKosszeHWnQa I5DJVrJOdLPYjnutNanP9r33Xvftq0QIvtmYEMZzIEPWvhGeaP Ep8kabIZhON3Tuq7OuaZpGGMMmKYaAEYtYqd9oz6LRQhhwJZlu Ut21LIswzBorSmlHKlkyIF/mIyxH7GuFEKw9uek/CsNbGia5lmyon3fpmk6JuXIxveQaaqdcy+THZVScs7VdZ2T0qB x3L1ORgld1/UtZEX7vs/zbK2tqgoAJMhXyKSUebpt2+Z5/numfd+2bVv/aJ5nBHwayzLbtm2edBzHY1V7CeuCKaWUUrLW1lg/7zCQxU91Xd+taiktKaUfXbWua6HKTMuypJSqqnoaixACBPZ9z7 MzdqeqjeOolAIAzrkx5nbAOXjbWryVUn6WJcMhPh9KQkhVVdlA jPFuVUNEpdSyLHmAtTb3T9OUUjqG7xjH7K1lWbz3r1Rjg6bvz5 b6vr+tajFGznnxTdd1hJB93zJxCKHQhBC01lrreZ5LHJdl6bru l+eXC3HgMcZsuKqqabquatZaY0y59d5LKfd9DyEwxkrslmUpc3 ZdV7BSSnmTeFqIWKwCgHOu5Nxd3LZtu65b19VaW9d1wXLuq5zm ZC1kAPA01sjGuq6zyW1brbVSSgA4Fg5CSN/bgiuE8N6v61pVVd/3xXzTNGVarXXpd869UmNrWo/jeBW+bdtKfLdtM8ZkH8QY67oGgOwnAIgxFt8cyY7ExpgOu6fJk ODjKpV3mHzmQUTOec4h55wQ4hiyGGOes2maGGPpF0I8jUUIKYv uO+V1l2vmNE3e+2zSGCOEcM4VuJxnQoiUUikZIQQgzydZz/rjorty1W1BP3pomqYMBwDjOGaIEEJBz5/DMFT0+epf0WqapntY58p5dNgX1nJxG2PMsWOMIeKRLKWlruue9 U+TAYGmaabJlfPPn03msMOc9xbyXSt8iJirw5GbMfY0VlbP+op WQEBK2XXdNE1Xe0sx8wAuhBBjTDHN83wke/Hkc6sOO0klACilMuVVbj0mCyGsbj2SDcPwysnnsQwaDhwRtdbW 2rIPPoZDJCl+PUxdvxvrShw4AOGc56PbAzhEclwfryfZLyVAtP LiDPMg58qaGIbhPUn2QADgG/WY5rZ9PJSEEMXQm2/Jjjr2M8a+G/YeNdh0lQht9R3T1fVXJ+Djx3hReRZEwoB5o259dsRaA64B00zL Vz9693WsLzIK+QefWxtppmtARLItLDdEkmYa/cU8H4kmIqk4zqaaatkprqgqZtJMM81plaXtiWfnZbhPYTXYMGC K4VRLp6ViFxbWgNtyLlenTeVWvrrrtnci9j2pFPWt8o1CClcOI 4ScTvp00vnieHvrtndiKQmnDaNnCDBocTSQHXZa5WlTmebcNlV i+qmAtti2DaSZdgYAQDC4IvtxhuhJdvObJUAIBm0DSgAhxNRQ6 8P+M1NCSHmzOr5llYvoP1NgsyqOQyWs4lpBZ0D+WQQ5Uj+SfUq S4Wwq3yir+O3eXNx2S3bEymv2N9H/rQwaI5k3ymmpOd7+KhH9Ge6KjJCLYnva1J74O/3HgSuGRrKhEt/9RRL9nZBddeZF+v7I5leEx2Oy4dL+6Z/+f/0Hxd68n1oLFrYAAAAASUVORK5CYII= at another contributor's grammatical error!!! :)

[Sirius]

It might be advisable to understand the difference between "you're" and "your" before you lol http://www.cableforum.co.uk/board/data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADMAAAAxCAIAAAD 4CwZ2AAAFDElEQVRYhe2ZLbDrLBCGkSuRa5FIJBYZiYyNREbGI iMjY5GRyFgkMhIbGRnZT9DLSX9Oz2lvO5+57zCdhDLsk91lIS0 hr0qAECAMmt8MBkIooZrql809IUppCKHvrVKKEKKosszeHWnQa I5DJVrJOdLPYjnutNanP9r33Xvftq0QIvtmYEMZzIEPWvhGeaP Ep8kabIZhON3Tuq7OuaZpGGMMmKYaAEYtYqd9oz6LRQhhwJZlu Ut21LIswzBorSmlHKlkyIF/mIyxH7GuFEKw9uek/CsNbGia5lmyon3fpmk6JuXIxveQaaqdcy+THZVScs7VdZ2T0qB x3L1ORgld1/UtZEX7vs/zbK2tqgoAJMhXyKSUebpt2+Z5/numfd+2bVv/aJ5nBHwayzLbtm2edBzHY1V7CeuCKaWUUrLW1lg/7zCQxU91Xd+taiktKaUfXbWua6HKTMuypJSqqnoaixACBPZ9z7 MzdqeqjeOolAIAzrkx5nbAOXjbWryVUn6WJcMhPh9KQkhVVdlA jPFuVUNEpdSyLHmAtTb3T9OUUjqG7xjH7K1lWbz3r1Rjg6bvz5 b6vr+tajFGznnxTdd1hJB93zJxCKHQhBC01lrreZ5LHJdl6bru l+eXC3HgMcZsuKqqabquatZaY0y59d5LKfd9DyEwxkrslmUpc3 ZdV7BSSnmTeFqIWKwCgHOu5Nxd3LZtu65b19VaW9d1wXLuq5zm ZC1kAPA01sjGuq6zyW1brbVSSgA4Fg5CSN/bgiuE8N6v61pVVd/3xXzTNGVarXXpd869UmNrWo/jeBW+bdtKfLdtM8ZkH8QY67oGgOwnAIgxFt8cyY7ExpgOu6fJk ODjKpV3mHzmQUTOec4h55wQ4hiyGGOes2maGGPpF0I8jUUIKYv uO+V1l2vmNE3e+2zSGCOEcM4VuJxnQoiUUikZIQQgzydZz/rjorty1W1BP3pomqYMBwDjOGaIEEJBz5/DMFT0+epf0WqapntY58p5dNgX1nJxG2PMsWOMIeKRLKWlruue9 U+TAYGmaabJlfPPn03msMOc9xbyXSt8iJirw5GbMfY0VlbP+op WQEBK2XXdNE1Xe0sx8wAuhBBjTDHN83wke/Hkc6sOO0klACilMuVVbj0mCyGsbj2SDcPwysnnsQwaDhwRtdbW 2rIPPoZDJCl+PUxdvxvrShw4AOGc56PbAzhEclwfryfZLyVAtP LiDPMg58qaGIbhPUn2QADgG/WY5rZ9PJSEEMXQm2/Jjjr2M8a+G/YeNdh0lQht9R3T1fVXJ+Djx3hReRZEwoB5o259dsRaA64B00zL Vz9693WsLzIK+QefWxtppmtARLItLDdEkmYa/cU8H4kmIqk4zqaaatkprqgqZtJMM81plaXtiWfnZbhPYTXYMGC K4VRLp6ViFxbWgNtyLlenTeVWvrrrtnci9j2pFPWt8o1CClcOI 4ScTvp00vnieHvrtndiKQmnDaNnCDBocTSQHXZa5WlTmebcNlV i+qmAtti2DaSZdgYAQDC4IvtxhuhJdvObJUAIBm0DSgAhxNRQ6 8P+M1NCSHmzOr5llYvoP1NgsyqOQyWs4lpBZ0D+WQQ5Uj+SfUq S4Wwq3yir+O3eXNx2S3bEymv2N9H/rQwaI5k3ymmpOd7+KhH9Ge6KjJCLYnva1J74O/3HgSuGRrKhEt/9RRL9nZBddeZF+v7I5leEx2Oy4dL+6Z/+f/0Hxd68n1oLFrYAAAAASUVORK5CYII= at another contributor's grammatical error!!! :)

Indeed

[New to cable]

Why does the issue have to be with VM? Seen as its a P2P service that operates Black Ops matchups then couldnt the issue be with the host and port forwarding on their router... or heaven forbid... their ISP?

Black Op's on XBL here and works perfect, even at peak time.

How about you troubleshoot the connection further or give us more information about the fault and what else it affects? If you provide that info to James on the community forum he will help you.

Do you really think I would make a post like this one as my first reaction to an issue?

Do you really think I haven't contacted VM and had a tech out, a "principle" tech out?

Do you really think I haven't checked my own home network? Swapped the Superhub for a VMNG and router?

Do you really think I didn't check other peoples connections on blackops?

I have even had a ADSL line installed, I'm not a customer that decided because things didn't work for 1 day that I will rant to the world.

You're typical of VM, the customer is always wrong or the customer wants a discount. I not wrong and I don't need a discount I just want to be..

A-Disconnected for free.
B-A working useable connection 24/7.

[Stephen]

I've never had a gaming issue with Black ops. Either on vmng or the superhub.

Also you don't seem to know which no to use in your title. Typical of your pointless and childish VM bashing threads.

[New to cable]

I've never had a gaming issue with Black ops. Either on vmng or the superhub.

Also you don't seem to know which no to use in your title. Typical of your pointless and childish VM bashing threads.


Well having just looked through your posting history stephen I wouldn't be to quick to condemn another posters grammar.:D

Want a few links?:D:D:D:D:D:D:D

[Kymmy]

Back on topic everyone, and that is nothing to do with Grammar

[Jameseh]

Well having just looked through your posting history stephen I wouldn't be to quick to condemn another posters grammar.:D

Want a few links?:D:D:D:D:D:D:D

Judging by the fact you've went off-topic in your own thread you obviously only have intentions to troll Virgin Media and various members of this forum.

Why do you not just leave?

[Stephen]

I frequently post from an iPad and the auto correct sometimes makes silly corrections. However I never claimed to make no mistakes but where possible I do correct them.

You however seem to just make posts and threads to bash VM, either directly or indirectly.

[denphone]

Judging by the fact you've went off-topic in your own thread you obviously only have intentions to troll Virgin Media and various members of this forum.

Why do you not just leave?

Good idea.

[Kymmy]

Any more off-topic posts may be deleted (or worse) now back on topic please

---------- Post added at 18:38 ---------- Previous post was at 18:35 ----------

Talking of spelling.. Thread title corrected

Do VM staff know what they're doing?

[Sirius]

Judging by the fact you've went off-topic in your own thread you obviously only have intentions to troll Virgin Media and various members of this forum.

Why do you not just leave?

:clap:

As for gaming i have no issues on

Cod 4
Cod 5
Black ops
MW2
Battlefield bad company 2
Battlefield 3 alpha

I have a super hub and its fine.

[Pierre]

I work for VM, and I know what I'm doing.

Does that answer your question?

[jb66]

I work for vm and I am posting on this forum

[Sirius]

I work for VM and i better know what i am doing which i do ;)

[Gavin78]

I've never worked for VM but the indian call centre staff dont know what they are doing lol

[lowei]

I don't work for VM and i know the problem which exists with black ops and Virgin Medias so called great for gaming connection.

http://forums.theregister.co.uk/forum/2/2011/06/23/virgin_media_blames_activision_for_call_of_duty_la g/

[Nopanic]

Any more off-topic posts may be deleted (or worse) now back on topic please

---------- Post added at 18:38 ---------- Previous post was at 18:35 ----------

Talking of spelling.. Thread title corrected

Do VM staff know what they're doing?

That's quite an ironic post :D but thank you for correcting the title..

I work for vm and I am posting on this forum

and that's the highlight of your day ..

[Maggy]

I'm trying to work out the purpose of this thread?It doesn't seem that the OP is actually requesting any help or is being given any help.Lots of advice yes,but no actual help.

Can I suggest to our members that unless you really have any advice and solutions for the OP that you leave the thread.

Frequent assertions that your Blackops connection is fine is not helpful either-it just annoying to someone who isn't getting the service they want or expect.