30M Broadband support [Archive]

muppetman11

10-07-2011, 09:24

Rang VM BB support about the following problem this morning. http://www.cableforum.co.uk/board/35270913-post12.html

What a complete joke call was answered on the worst crackly line ever to someone at the other side of the world who couldn't hear me and I had a job to hear him , hung up and tried again only to have the exact same issue :rolleyes: what's the point of connecting your call abroad when the lines are that bad. We have no issues with the phone when making calls to anyone else.

Toto

10-07-2011, 12:18

Rang VM BB support about the following problem this morning. http://www.cableforum.co.uk/board/35270913-post12.html

What a complete joke call was answered on the worst crackly line ever to someone at the other side of the world who couldn't hear me and I had a job to hear him , hung up and tried again only to have the exact same issue :rolleyes: what's the point of connecting your call abroad when the lines are that bad. We have no issues with the phone when making calls to anyone else.

A one off problem - call again. In all the instances I have talked to VM offshore, the call has been so clear it was hard to imagine they were a few thousand miles away.

fixerman

11-07-2011, 06:40

Rang VM BB support about the following problem this morning. http://www.cableforum.co.uk/board/35270913-post12.html

What a complete joke call was answered on the worst crackly line ever to someone at the other side of the world who couldn't hear me and I had a job to hear him , hung up and tried again only to have the exact same issue :rolleyes: what's the point of connecting your call abroad when the lines are that bad. We have no issues with the phone when making calls to anyone else.

I have to agree. The combination of poor line quality and accent difference between caller and agent can be very frustrating. Also the foreign agents seem to follow a ridiculous standard patter. All combine to increase frustration. I no longer put up with it and straight away I request that I be put through to a UK agent.:mad:

Mick Fisher

11-07-2011, 13:49

I have to agree. The combination of poor line quality and accent difference between caller and agent can be very frustrating. Also the foreign agents seem to follow a ridiculous standard patter. All combine to increase frustration. I no longer put up with it and straight away I request that I be put through to a UK agent.:mad:
Quite right too!!

It's what we should all do.