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bababooboo29
30-06-2011, 21:04
When someone calls our number our phone rings once then stops but to the caller it rings and rings and rings! I bought new phone but same problem. We can make outgoing calls OK. Have tried unplugging cordless phone but it still happens with corded phone. When we first switched to Virgin it all worked fine, it has only been happening for last few weeks. Any ideas?

Digital Fanatic
30-06-2011, 21:07
When someone calls our number our phone rings once then stops but to the caller it rings and rings and rings! I bought new phone but same problem. We can make outgoing calls OK. Have tried unplugging cordless phone but it still happens with corded phone. When we first switched to Virgin it all worked fine, it has only been happening for last few weeks. Any ideas?

Sounds like a ring trip fault in the DP. You'll need to report it to VM on 151. An engineer will need to be booked.

:welcome: to the forum

jb66
30-06-2011, 21:18
Can also be a faulty extension or master socket. Have you tried a phone in the test socket behind the masters faceplate

bababooboo29
30-06-2011, 21:24
Thanks guys, have got engineer coming out Monday :-)