Friends 30Mb

[morley04]

Hello, Just a quick question really hes had the upload increase in his area and cannot get above 1.8mb no matter what we try, He spoke to virgin and they sent him a new super hub but that didn't do anything either any ideas? if you need stats i can get hold of them.

Thanks for your time:angel:

[Peter_]

The config file from his hub would help the one from the connection page that looks like this one below.


Max Traffic Rate3333000 bps

[morley04]

Primary Downstream Service Flow
Downstream(0)
SFID 5060
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


Primary Upstream Service Flow
Upstream(0)
SFID 5059
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 44.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 224 55616000 Kbits/sec 299000000 Hz 6.0 dBmV 43.9 dB Hybrid
Locked QAM256 225 55616000 Kbits/sec 307000000 Hz 5.7 dBmV 43.9 dB Hybrid
Locked QAM256 226 55616000 Kbits/sec 315000000 Hz 5.2 dBmV 43.1 dB Hybrid

[Peter_]

That looks normal so the must be a fault on the network.

What does this site give him.

http://www.broadbandspeedchecker.co.uk/

[morley04]

http://www.broadbandspeedchecker.co.uk/bimages/57231069.jpg (http://www.broadbandspeedchecker.co.uk)

[jb66]

Try and log into the SuperHub configuration pages and go to the Advanced settings. Then could you choose the DMZ Host page and change the default MTU size to 1487. Once you have done this please click apply and then run the speedtest again from speedtest.net and the London server to see if your upload speed increases.

[morley04]

Tried 1478 and 1500 still no higher than 1.8Mb upload anything else you could think of?

[morley04]

Does the super hub have QOS ?