View Full Version : can't get past this!
ok so my new modem came today so i swapped it over and rang to activate, its a 256 and i have been on the phone since 5pm and to cut a long story short with the router plugged in i get a no internet acss on enet wired pc on laptops i get connected but no page display. we have tried doing via the modem only and we get the virgin activate hub page, i dont have a hub and it wont go past! after doing loads of things over the phone the guy tonight said he could not help until 3pm 2moz as the 2nd line tech help was to busy, wish i had not swapped it now! can anyone help??? plz
pip08456
31-05-2011, 22:05
Until your new one is activated therer's not much help can be given. Does the old one not still work?
craigj2k12
31-05-2011, 22:07
im no expert on this, but im pretty sure they should be activating the modem over the phone, as only the media hub and superhub are given out now, that probably why your getting the activation page for it.
With the modem, every time you change the device that is directly connected to it, you need to do a power cycle
the mac address has been changed they checked that 4 times
pip08456
31-05-2011, 22:10
I'd still try the old one.
raging bull
31-05-2011, 22:13
My daughter recently had a 256 posted out to replace a 250.
They ended up sending out a second 256 as the first one was faulty.
(Fault as per your post)
I expect that you are still in the Walled Garden because you will only get the Activation screen if that is the case as you do not have a public ip address.
You need an agent to realize this and remove you from the Walled Garden and get you to reboot the modem as this will then give you a public ip address and get you online.
Old one taken out of the bin and back online again, this is a joke been on the phone since 5pm and been cut off 3 times, was told someone would ring back in 5mins and they never and spoke to 8 people at virgin tonight 3 UK agents and the rest overseas, not a happy bunny!
pip08456
31-05-2011, 22:28
New one hasn't been activated yet then. Ring retentions in the morning, you'll get UK support then most likely.
New one hasn't been activated yet then. Ring retentions in the morning, you'll get UK support then most likely.
If he rings 151 in the morning after 0800 he will get a UK agent.
pip08456
31-05-2011, 23:02
Sounds good!
Sounds good!
We take over at 0800 and he should get one of us shortly after that time, he could call Retentions but it saves on time.
or go through activation ..
or go through activation ..
Not recommended and it says so now on our Intranet especially for replacement modems.;)
Been on the phone ten times now, ran 151 and got through to overseas this guy was telling me I had not plugged my modem in!! I'm not soft with computers etc,so in the end got fedup and i put the phone down this time.
I rang again and pressed for thinking of leaving Virgin and got through to the UK and the guy said he would put me through to Liverpool, so after doing more tests he said he thinks the Modem is faulty and he is going to send one out tomorrow.
Not recommended and it says so now on our Intranet especially for replacement modems.;)
If it works, it will only let you change your password or setup another mailbox.
Intranet or not, I'm right :D
If it works, it will only let you change your password or setup another mailbox.
Intranet or not, I'm right :D
It is going automated so clicking Activation will be a thing of the past, plus we get to many calls after modem swaps where it refuses to work and we have to remove them.
The process may say it should work but in many cases it fails which is why I expect they are automating it because at present it generates to many calls.
It is going automated so clicking Activation will be a thing of the past, plus we get to many calls after modem swaps where it refuses to work and we have to remove them.
The process may say it should work but in many cases it fails which is why I expect they are automating it because at present it generates to many calls.
They ? its me :D
pip08456
02-06-2011, 09:49
They ? its me :D
Get your finger out and get it done then!!!:D
Right so another Modem came on Monday, same 256, left it until today as I thought I want to be off work incase I have to ring up all day, but to be fiar the guy I spoke to took the new mac address and said give it half an hour and it should work, and to be fair it is all working now.
Just need to sort out this V HD fee now
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