View Full Version : Superhub Losing wireless connection
chrispy2000
31-05-2011, 07:36
Since I got my Super Hub with 30mb a few months ago, at least once a week I loose my wireless connection. No problem with the wired connection. I have to turn the hub off leave for about 30 seconds then back on again.
As it's normaly only once a week I've been living with it, but I've been wondering should I get it sorted. It's just a pain having to get time off for a engineer or would they just send me a new hub?
What are your wireless settings? Is it still on 300 or have you already lowered it to 145mb? Some people find that it stops the drop outs.
Mick Fisher
31-05-2011, 15:08
What are your wireless settings? Is it still on 300 or have you already lowered it to 145mb? Some people find that it stops the drop outs.
Agreed, also consider installing InSSider (http://www.metageek.net/products/inssider/download/) or similar as an aid to manually configuring the optimum wireless channel.
The Hub's auto setting doesn't appear to do what it claims from my experience.
pip08456
31-05-2011, 15:12
From anecdotal reports auto locks onto the most congested channel!-Entirely the opposite of what it should do!
Mick Fisher
31-05-2011, 15:35
From anecdotal reports auto locks onto the most congested channel!-Entirely the opposite of what it should do!
Why am I not in anyway surprised to hear that.
:LOL:
pip08456
31-05-2011, 16:39
I don't think anyone's surprised what that CPE doesn't do correctly!
chrispy2000
31-05-2011, 17:51
I've just dropped it to 145. I know nothing about routers. Do I have to re-boot the hub?
pip08456
31-05-2011, 17:55
Yes if it didn't do it automatically as every other router would have done!
chrispy2000
31-05-2011, 20:35
Thank,s for that I've done it, I'll let you know if thats made any differance in a week or so...
pip08456
31-05-2011, 20:36
Why do you have a VM logo wiping out a Dalek?
All the engineer would do is swap out the hub, never solved my issues
pip08456
31-05-2011, 21:08
All the engineer would do is swap out the hub, never solved my issues
How would it? Isn't that your job anyway???????????
Techs don't Have any wifi diagnostics if I get any wifi jobs I swap the hub and that's that
craigj2k12
31-05-2011, 21:23
Techs don't Have any wifi diagnostics if I get any wifi jobs I swap the hub and that's that
considering every superhub has crap wireless then that is pointless
I know that, what i dont know is why have I been called out? To wave some fairy dust on the hub to make it good
considering every superhub has crap wireless then that is pointless
Actually they do not all have crap wireless.:rolleyes:
craigj2k12
31-05-2011, 21:26
Actually they do not all have crap wireless.:rolleyes:
99% then?
Actually they do not all have crap wireless.:rolleyes:But I thought you said you had to set up your old router as a second access point, precisely because the "superhub" wireless wasn't up to the job?
craigj2k12
31-05-2011, 21:29
But I thought you said you had to set up your old router as a second access point, precisely because the "superhub" wireless wasn't up to the job?
code words for crap
But I thought you said you had to set up your old router as a second access point, precisely because the "superhub" wireless wasn't up to the job?
No I have the old router in another part of the house to increase coverage on a long ethernet cable.
craigj2k12
31-05-2011, 21:34
No I have the old router in another part of the house to increase coverage on a long ethernet cable.
just 1 other router? i didnt know you lived in a flat
Here we go again.... At the end of the day, dlink 615 no wifi reboots, regular hub, no wifi reboots, shiney hub constantly reboots
just 1 other router? i didnt know you lived in a flat
The post did say house.;)
I have both running together and my N8 always defaults wirelessly to the Superhub, the Edimax is primarily for my daughter to use with her studies.
pip08456
31-05-2011, 21:40
Here we go again.... At the end of the day, dlink 615 no wifi reboots, regular hub, no wifi reboots, shiney hub constantly reboots
VMNG300-solid as a rock! (don't forget the firmware updates it needed to begin with!)
DIR-615 Dependable especially with DD_WRT firmware but certainly good enough without!
No I have the old router in another part of the house to increase coverage on a long ethernet cable.Did you need a second router to 'increase coverage' before you got the "superhub"? Or did the old router do the job all on its own?
craigj2k12
31-05-2011, 21:49
Did you need a second router to 'increase coverage' before you got the "superhub"? Or did the old router do the job all on its own?
i can answer that
Did you need a second router to 'increase coverage' before you got the "superhub"? Or did the old router do the job all on its own?
I put the Edimax at the back of the house so that my daughter gets better coverage plus I can connect easier in the back garden, I thought why not try it as I had the cabling and the router and it does what I need.
But for general wifi the Superhub is more than adequate and I see no need to enable modem only mode once it is released as I will lose a network.
---------- Post added at 21:53 ---------- Previous post was at 21:52 ----------
i can answer that
Not unless you have the read the above first.
pip08456
31-05-2011, 21:58
i can answer that
No you can't unless you live with Masque!
Wait his reply though.
Masque, you haven't answered the pertinant question though!
Masque, you haven't answered the pertinant question though!
Which one is that.
pip08456
31-05-2011, 22:01
Before you got a S****hub did you need another router to extend your network?
Before you got a S****hub did you need another router to extend your network?
I did not have good coverage in the garden prior to getting the Superhub but I do now by utilizing the Edimax which I am pleased with, and I did answer this above.
pip08456
31-05-2011, 22:08
You've answered it now but not specifically previously.
So Before S****hub you did not have the coverage you now enjoy as you did not/have not the same set-up.
craigj2k12
31-05-2011, 22:10
You've answered it now but not specifcally previously.
So Before S****hub you did not have the coverage you now enjoy as you did not/have not the same set-up.
before the superhub he probably didnt need a repeater of any sort
we all say to him that the superhub wireless cripples over load, and he says it doesnt, yet his wireless is going through another router
You've answered it now but not specically previously.
So Before S****hub you did not have the coverage you now enjoy as you did not/have not the same set-up.
I did say that I had improved coverage above.
I had a long ethernet cable for my daughters Xbox so disabled DHCP in the Edimax and placed it at he back of the house, others have done similar even on this forum.
---------- Post added at 22:12 ---------- Previous post was at 22:10 ----------
before the superhub he probably didnt need a repeater of any sort
we all say to him that the superhub wireless cripples over load, and he says it doesnt, yet his wireless is going through another router
I take you have failed to read my posts, both networks have completely different names so therefore I know which network is in use depending on where I am in the house.
pip08456
31-05-2011, 22:12
before the superhub he probably didnt need a repeater of any sort
we all say to him that the superhub wireless cripples over load, and he says it doesnt, yet his wireless is going through another router
I'm not saying what he needed or didn't. I'm just asking him to tell us the previous setup and if it needed changing then why!
I'm not saying what he needed or didn't. I'm just asking him to tell us the previous setup and if it needed changing then why!I think he's answered that - it was changed because he had the chance and the equipment to do so. That's fair enough.
I'm not saying what he needed or didn't. I'm just asking him to tell us the previous setup and if it needed changing then why!
As KenK says above I had the equipment and decided to see what I could do with it especially as the Edimax is less than 12 months old and a shame to not use it.
pip08456
31-05-2011, 22:38
As KenK says above I had the equipment and decided to see what I could do with it especially as the Edimax is less than 12 months old and a shame to not use it.
Masque, I'm not getting at you but you've avoided the answer to the question again!
craigj2k12
31-05-2011, 22:53
I take you have failed to read my posts, both networks have completely different names so therefore I know which network is in use depending on where I am in the house.
I didnt say anything about which network you use, i said before the superhub you wouldnt have had a dual router setup
Masque, I'm not getting at you but you've avoided the answer to the question again!
I had my router in my office upstairs at the front of the house, I now have a network at the front and the back extending the overall coverage.
Only possible with 2 wireless devices,
pip08456
31-05-2011, 23:23
So can we be clear now then?
Previous to you upgrading you had an acceptable network which worked (I'm trying to cover the pedants here).
Since upgrading you have used your original router to extend your network to a greater extant than it was before.
craigj2k12
31-05-2011, 23:28
So can we be clear now then?
Previous to you upgrading you had an acceptable network which worked (I'm trying to cover the pedants here).
Since upgrading you have used your original router to extend your network to a greater extant than it was before.
thats the real explanation but he wont put that as he doesnt want to get kicked out of his superhub club
pip08456
31-05-2011, 23:33
thats the real explanation but he wont put that as he doesnt want to get kicked out of his superhub club
I can't see him not agreeing with my quote. Unlike you I have no problem with Masque except his continuous droning about how his works etc. He's not the only one though!
craigj2k12
31-05-2011, 23:35
I can't see him not agreeing with my quote. Unlike you I have no problem with Masque except his continuous droning about how his works etc. He's not the only one though!
Since when do I have a problem with Masque???
pip08456
31-05-2011, 23:37
Well you do keep trying to put him down and infer he is not being truthful.
thats the real explanation but he wont put that as he doesnt want to get kicked out of his superhub club
Mine works and has done since install like the vast majority of the ones out their with customers, just because a few have had issues does not mean that the majority are having the same issues.
craigj2k12
01-06-2011, 10:11
Maybe this majority aren't having issues because they have their own router connected as well, like you do.
And if your basing your theory on the number of calls received then that's a false statement anyway. I had loads of problems with mine, yet never rang tech support over it. The only thing I did was email the CEO
As most people will do a Google search with their superhub problems and come across this forum telling them either what services to turn off, or how to connect their own router then they won't call tech support
The majority wouldn't know how to set up their own router with the super hub.
As most people will do a Google search with their superhub problems and come across this forum telling them either what services to turn off, or how to connect their own router then they won't call tech support
Only a relatively small minority ever look on forums or even know of their existence, so that is incorrect to say the least.
kwikbreaks
01-06-2011, 10:48
... and maybe only a small minority regard problems from kit which can be (temporarily) fixed by power cycling it as a problem worth the hassle of braving VM TS for....
... and maybe only a small minority regard problems from kit which can be (temporarily) fixed by power cycling it as a problem worth the hassle of braving VM TS for....
If you have an issue you call up as you may even get to speak to me or a colleague in Liverpool.
If you have an issue you call up as you may even get to speak to me or a colleague in Liverpool.I'd be happy to, but by 8am I'm on my way to work; after 8pm, when I might be able to call, what are my chances of speaking to someone in Liverpool?
pip08456
01-06-2011, 21:34
Mine works and has done since install like the vast majority of the ones out their with customers, just because a few have had issues does not mean that the majority are having the same issues.
https://www.cableforum.co.uk/images/local/2011/06/71.jpg
craigj2k12
01-06-2011, 21:39
I'd be happy to, but by 8am I'm on my way to work; after 8pm, when I might be able to call, what are my chances of speaking to someone in Liverpool?
i think they are on till 10pm
jonop360
01-06-2011, 22:29
iv got mine running through my own router with wireless turned off on the superhub and it still needs re-setting every day for no apparent reason just get the run around when ever i ring.
hoping bridge mode sorts it or im off
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