Loss of service

[browney]

Hi,


over the last few days (Normally in the morning or at night) I loose internet connection (TV service fine). Doing a router reboot normally fixes the issue but I'd appreciate if someone could look over my stats please.


Connection

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 306750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 114 55616000 Kbits/sec 306750000 Hz 0.1 dBmV 37.5 dB Hybrid
Locked QAM256 113 55616000 Kbits/sec 298750000 Hz 0.4 dBmV 37.0 dB Hybrid
Locked QAM256 115 55616000 Kbits/sec 314750000 Hz 0.0 dBmV 37.3 dB Hybrid
Locked QAM256 116 55616000 Kbits/sec 322750000 Hz -0.2 dBmV 36.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 43.4 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 16809
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 7782
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sun May 29 06:51:09 2011

[pip08456]

Therer's nothing wrong with those stats.

[craigj2k12]

Therer's nothing wrong with those stats.

apart from the fact they are from a superhub

sounds like the superhub problem of locking down and can only be revived by a power cycle