Painfully Slow Connection

[snags]

Hey all, new here, sorry for creating a new thread if there is a running one for things like this but being driven to the point of madness by my connection speeds of late.

Had V Media 20mb package installed about 7 - 8 Months ago at a guess, all started off fantastic speeds of nigh on as promised, though some nights would just slip between 10 - 13mbps however just put it down to high traffic in the area. And gradually over time stayed around this level, however for about 3 weeks now my connection speeds have died yet further.

Im Lucky sometimes If I can open speed connection sites let alone run the test, when they do run 1 - 3mbps is the order of the day, now im pretty patient but this is now silly.

Is anybody aware if there are any ongoing issues with Vmedia atm, or am I just an unlucky one, Do I need to call a certain number to see if anybody can help resolve the issue?

If this continues I might just look for a new ISP.
Again sorry if there is a thread for this kind of stuff, if so maybe someone could hit us up with a link.

Ta Muchly

[craigj2k12]

can you post your modem stats from http://192.168.100.1

[TJS]

Are you on wifi or ethernet;

also please post connection status, this should be in the router settings accessable at http://192.168.0.1 usually login is admin / changeme unless you have set to somthing else otherwise.


please post speedtest.net results
:)

[snags]

Information
Standard Specification Compliant EU DOCSIS 2.0
Hardware Version 1.05
Software Version V4.4.4R10
CM certificate Installed

Status
System Up Time 0 days 01h:41m:38s
Network Access Allowed


---------- Post added at 22:15 ---------- Previous post was at 22:13 ----------

Oh laptop is wireless, PS3 is Wired

[craigj2k12]

take the mac address out

you want the downstream and upstream stats, not that

[snags]

Whoops Ok.


Downstream Channel
Lock Status Locked Modulation QAM256
Channel ID 226 Symbol Rate 6952000
Downstream Frequency 306750000 Hz Downstream Power 4.1 dBmV
SNR 42.5 dBmV


Upstream Channel
Lock Status Locked Modulation QPSK
Channel ID 1 Symbol Rate 5120 Ksym/sec
Upstream Frequency 45800000 Hz Upstream Power 55.2 dBmV


Primary Downstream Service Flow
Downstream(0)
SFID 718
Max Traffic Rate 20480000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


Primary Upstream Service Flow
Upstream(0)
SFID 717
Max Traffic Rate 2080000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

[craigj2k12]

its your upstream that is at fault, and will likely be the cause of your problems, you will need to ring and get an engineer to see to it. at the moment your power level is high, and your modulation has changed to QPSK which indicates noise, so you might have a local issue

[snags]

Are you on wifi or ethernet;

please post speedtest.net results
:)

https://www.cableforum.co.uk/images/local/2011/05/99.png (http://www.speedtest.net)

---------- Post added at 22:32 ---------- Previous post was at 22:31 ----------

its your upstream that is at fault, and will likely be the cause of your problems, you will need to ring and get an engineer to see to it. at the moment your power level is high, and your modulation has changed to QPSK which indicates noise, so you might have a local issue

Thanks Very much for the info, will give them a buzz tomorrow.

[craigj2k12]

Thanks Very much for the info, will give them a buzz tomorrow.

no probs, and for future reference, dont post the MAC address of your modem on the internet, as they can be used to clone your modem etc.

[TJS]

Whoops Ok.


Downstream Channel
Lock Status Locked Modulation QAM256
Channel ID 226 Symbol Rate 6952000
Downstream Frequency 306750000 Hz Downstream Power 4.1 dBmV
SNR 42.5 dBmV


Upstream Channel
Lock Status Locked Modulation QPSK
Channel ID 1 Symbol Rate 5120 Ksym/sec
Upstream Frequency 45800000 Hz Upstream Power 55.2 dBmV


Primary Downstream Service Flow
Downstream(0)
SFID 718
Max Traffic Rate 20480000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


Primary Upstream Service Flow
Upstream(0)
SFID 717
Max Traffic Rate 2080000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort


As far as i can see; but i'm no expert, the upstream is at fault as it should be somewhere around 40 dBmV

[pip08456]

As far as i can see; but i'm no expert, the upstream is at fault as it should be somewhere around 40 dBmV

35-55 dBmv is the optimum range so at 55dBmv the op is right "on the edge" so to speak. It gives no leeway for any fluctation and is the obvious thing to get sorted first.

[craigj2k12]

it was at 55.2 at the time of posting, and that figure goes up and down during the day, so I would say it needs adjusting

[pip08456]

it was at 55.2 at the time of posting, and that figure goes up and down during the day, so I would say it needs adjusting

It can go up to 58dBmv ( some modems higher) and then re-sets along with a drop in connection.

It then cycles again with 0.25dBmv increments until the connection is lost again followed by a reset. The post of the levels was a snapshot and didn't show if that was indeed the case.

A signal level of 55.2 would suggest a problem as it should've reported 55.25.

Whatever, it needs adjusting due to the height of it alone. IMHO.

[craigj2k12]

the modem can only report however many decimal places it has, so theres no problem

and yes, whatever, get it sorted :D

[pip08456]

the modem can only report however many decimal places it has,

:D

Care to name one that VM uses?

[craigj2k12]

Care to name one that VM uses?

decimal places arent unique to virgin media, i think they are used more commonly in rocket science, and sometimes in maths ;)