50M Cant hold the connection for more than 8 seconds. [Archive]

View Full Version : 50M Cant hold the connection for more than 8 seconds.

adzii_nufc

09-05-2011, 17:25

This has been bothering me for the last week or so starting off as a little niggle and as of today has finally turned my 50mb connection from Heaven to being completely unusable.

I suddenly lose connection with no explanation (Ready light is on, Up and down are still flashing etc.) I reset the Modem and it connects again for about 8-10 seconds before doing exactly the same again. So to sum it up, I can use the Internet if I reset the modem every 8 seconds.

Virgin have told me all is well and there is not an issue. I've already phoned them about a dodgy signal level and they just said they would try resolve it when they come to install other services, So I'm looking at the possibility of a dead connection + superhub... Could it get any worse?

What could this be?

Dead modem?

Is there a possibility something on my Desktop is making an ass out of my connection because frankly.. Before April this connection has been perfect with no faults to report at all. Strangely enough this happens in the same month the whole WoW p2p kicks off again.

Synthetic

09-05-2011, 17:36

Where abouts in newcastle are you? Im in NE6 and connection seems fine here on 50Meg, no superhub, we're waiting until that gets sorted before we upgrade to 100meg

Current speeds :

https://www.cableforum.co.uk/images/local/2011/05/124.png (http://www.speedtest.net)

craigj2k12

09-05-2011, 17:38

what modem are you using, the VMNG300 doesnt have any red lights?

post your modem stats, error log, speed test, and pingtest on here and myself, o someone else will take a look ;)

adzii_nufc

09-05-2011, 17:39

I'm in Washington mate.

I hit 50mb 99% of the time its on but as of late (Including today) I cant get the connection to stay on for more than 8-10 seconds. Using my Sky connection to post this :(

Will post all requested when I can, If it disconnects all the time as expected it may take longer than 5 minutes.

pip08456

09-05-2011, 17:44

what modem are you using, the VMNG300 doesnt have any red lights?

post your modem stats, error log, speed test, and pingtest on here and myself, o someone else will take a look ;)

Who mentioned red lights?

adzii_nufc

09-05-2011, 18:00

Done in around 8-9 disconnects BUT I'm connected now lasting a good 5 minutes so far! VMNG300 Modem, As for the red lights thing, I assume he just misread 'Ready' :) Scan reading.

http://www.pingtest.net/result/40137212.png (http://www.pingtest.net)

https://www.cableforum.co.uk/images/local/2011/05/122.png (http://www.speedtest.net)

Item Status Comments
Acquired Downstream Channel 299 MHz Primary Downstream Locked
Ranged Upstream Channel 45.8 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 1000 Mbps/Full duplex

Cable Modem Downstream

DS-1 DS-2 DS-3 DS-4
Frequency 298750000 306750000 314750000 322750000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 125 126 127 128
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 7.39 7.22 6.27 6.01
RxMER
(dB) 37.36 37.09 37.36 37.09
Correctable
Codewords 0 0 0 0
Uncorrectable
Codewords 298 299 277 288

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 32.00 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Mon May 9 15:54:19 2011 Mon May 9 15:54:48 2011 Critical (3) No Ranging Response received - T3 time-out

Mon May 9 15:54:50 2011 Mon May 9 15:54:50 2011 Critical (3) Ranging Request Retries exhausted

Mon May 9 12:15:10 2011 Mon May 9 12:15:10 2011 Critical (3) Ranging Request Retries exhausted

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out

Mon May 9 15:55:31 2011 Mon May 9 15:55:31 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=00:22:68:f1:e3:5d;CMTS-MAC=00:30:b8:d1:c7:b0;CM-QOS=1.1;CM-VER=3.0;

Mon May 9 15:57:10 2011 Mon May 9 15:59:46 2011 Critical (3) No Ranging Response received - T3 time-out

Mon May 9 15:59:48 2011 Mon May 9 15:59:48 2011 Critical (3) Ranging Request Retries exhausted

Mon May 9 15:59:48 2011 Mon May 9 15:59:48 2011 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted

Mon May 9 16:00:04 2011 Mon May 9 16:00:41 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=00:22:68:f1:e3:5d;CMTS-MAC=00:30:b8:d1:c7:b0;CM-QOS=1.1;CM-VER=3.0;

Mon May 9 16:02:57 2011 Mon May 9 16:03:09 2011 Critical (3) No Ranging Response received - T3 time-out

Mon May 9 16:03:48 2011 Mon May 9 16:05:37 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=00:22:68:f1:e3:5d;CMTS-MAC=00:30:b8:d1:c7:b0;CM-QOS=1.1;CM-VER=3.0;

Mon May 9 16:07:01 2011 Mon May 9 16:07:30 2011 Critical (3) No Ranging Response received - T3 time-out

Mon May 9 16:07:32 2011 Mon May 9 16:07:32 2011 Critical (3) Ranging Request Retries exhausted

Mon May 9 16:07:32 2011 Mon May 9 16:07:32 2011 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted

Mon May 9 16:08:13 2011 Mon May 9 16:08:13 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=00:22:68:f1:e3:5d;CMTS-MAC=00:30:b8:d1:c7:b0;CM-QOS=1.1;CM-VER=3.0;

Mon May 9 16:09:10 2011 Time Not Established Critical (3) No Ranging Response received - T3 time-out

Mon May 9 16:12:18 2011 Mon May 9 16:12:18 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=00:22:68:f1:e3:5d;CMTS-MAC=00:30:b8:d1:c7:b0;CM-QOS=1.1;CM-VER=3.0;

Mon May 9 16:16:34 2011 Mon May 9 16:17:03 2011 Critical (3) No Ranging Response received - T3 time-out

Mon May 9 16:17:05 2011 Mon May 9 16:17:05 2011 Critical (3) Ranging Request Retries exhausted

Mon May 9 16:17:05 2011 Mon May 9 16:17:05 2011 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted

Mon May 9 16:17:21 2011 Mon May 9 16:17:21 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=00:22:68:f1:e3:5d;CMTS-MAC=00:30:b8:d1:c7:b0;CM-QOS=1.1;CM-VER=3.0;

Mon May 9 16:19:38 2011 Mon May 9 16:20:16 2011 Critical (3) No Ranging Response received - T3 time-out

Mon May 9 16:20:18 2011 Mon May 9 16:20:18 2011 Critical (3) Ranging Request Retries exhausted

Mon May 9 16:20:18 2011 Mon May 9 16:20:18 2011 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted

Mon May 9 16:20:35 2011 Mon May 9 16:20:35 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=00:22:68:f1:e3:5d;CMTS-MAC=00:30:b8:d1:c7:b0;CM-QOS=1.1;CM-VER=3.0;

Mon May 9 16:21:52 2011 Mon May 9 16:25:40 2011 Critical (3) No Ranging Response received - T3 time-out

Mon May 9 16:25:42 2011 Mon May 9 16:25:42 2011 Critical (3) Ranging Request Retries exhausted

Mon May 9 16:25:43 2011 Mon May 9 16:25:43 2011 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted

Mon May 9 16:26:01 2011 Mon May 9 16:26:01 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=00:22:68:f1:e3:5d;CMTS-MAC=00:30:b8:d1:c7:b0;CM-QOS=1.1;CM-VER=3.0;

Mon May 9 16:28:21 2011 Mon May 9 16:29:33 2011 Critical (3) No Ranging Response received - T3 time-out

Mon May 9 16:29:39 2011 Mon May 9 16:29:39 2011 Critical (3) Ranging Request Retries exhausted

Mon May 9 16:29:39 2011 Mon May 9 16:29:39 2011 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted

Mon May 9 16:30:10 2011 Mon May 9 16:30:10 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=00:22:68:f1:e3:5d;CMTS-MAC=00:30:b8:d1:c7:b0;CM-QOS=1.1;CM-VER=3.0;

Mon May 9 16:38:54 2011 Mon May 9 16:39:23 2011 Critical (3) No Ranging Response received - T3 time-out

Mon May 9 16:39:25 2011 Mon May 9 16:39:25 2011 Critical (3) Ranging Request Retries exhausted

Mon May 9 16:39:25 2011 Mon May 9 16:39:25 2011 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted

Mon May 9 16:39:39 2011 Mon May 9 16:39:41 2011 Critical (3) No Ranging Response received - T3 time-out

Mon May 9 16:39:46 2011 Mon May 9 16:44:27 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=00:22:68:f1:e3:5d;CMTS-MAC=00:30:b8:d1:c7:b0;CM-QOS=1.1;CM-VER=3.0;

Mon May 9 16:46:05 2011 Mon May 9 16:46:05 2011 Critical (3) No Ranging Response received - T3 time-out

Mon May 9 16:46:48 2011 Mon May 9 16:51:00 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=00:22:68:f1:e3:5d;CMTS-MAC=00:30:b8:d1:c7:b0;CM-QOS=1.1;CM-VER=3.0;

pip08456

09-05-2011, 18:05

I would like to see your upstream power increased as it is at rock bottom, downstream is a little high. You need a tech out to adjust your connection.

craigj2k12

09-05-2011, 18:07

Who mentioned red lights?

"ready light" haha, i had something on my screen and it looked like red, even now it looks like red, ill get a cloth to that haha

those downstream power level are slightly too high, only just out of spec, but its the upstream being too low thats killing your connection, and will need an engineer to adjust

pip08456

09-05-2011, 18:17

"ready light" haha, i had something on my screen and it looked like red, even now it looks like red, ill get a cloth to that haha

those downstream power level are slightly too high, only just out of spec, but its the upstream being too low thats killing your connection, and will need an engineer to adjust

Isn't that what I said?

craigj2k12

09-05-2011, 18:20

Isn't that what I said?

it took me longer to type than yours, yours only popped up when i clicked reply!

pip08456

09-05-2011, 18:23

No worries!

craigj2k12

09-05-2011, 18:24

No worries!

i couldnt even tell the difference between red and ready! how do you think im going to type that quick! :D:D

pip08456

09-05-2011, 18:27

i couldnt even tell the difference between red and ready! how do you think im going to type that quick! :D:D

Learn!!!!!!!!!!!!!!

craigj2k12

09-05-2011, 18:28

Learn!!!!!!!!!!!!!!

it would be quicker for me to walk to the OP's house and adjust their power levels!!

pip08456

09-05-2011, 18:47

https://www.cableforum.co.uk/images/local/2011/05/1.gif

craigj2k12

09-05-2011, 18:50

http://www.williamsclass.com/images/GifImages/SmartGuyStickingTongueOut.gif

adzii_nufc

09-05-2011, 21:31

if 32 was rock bottom...

Power Level
(dBmV) 30.75

I'm in for a whole heap of crap?

Gonna ring them in the morning and see if they can get out any earlier than the 27th -_-

What is going on here guys its all over the place, I take it this is not what usually happens :P

Power Level
(dBmV) 58.21 (21:39)

Power Level
(dBmV) 32.21 (21:40)

Power Level
(dBmV) 58.21 (21:47)

craigj2k12

09-05-2011, 21:58

adzii_nufc

09-05-2011, 22:03

33 is the minimum and 55 is max, it shouldnt change by more than 3-4 in a day, you have a problem there, probably defective kit in the street cab

Its changing more times than Paris Hilton changes her Knickers :D

Cheers for the help

craigj2k12

09-05-2011, 23:30

Its changing more times than Paris Hilton changes her Knickers :D

Cheers for the help

yeah its up and down like Katie price on crack

adzii_nufc

10-05-2011, 23:24

Connection is perfect today and after a phone call they wouldn't budge and its still set for the 27th.

Other concerns I'm having now is I have checked the levels again and noticed the Downstream level is increasing every hour or so (Only by about .10 each time) But I assume that's a concern as well when both the Upstream and Downstream are both going in the wrong direction :p:

(Downstream just jumped by .30 as I was typing this)

Current Power Level
(dBmV) 7.74

Power Level
(dBmV) 7.83 (23:25)

Power Level
(dBmV) 8.18 (23:27)

*Its gonna blow!*

Some nice timed updates of the last 5 minutes if they are of any help :) ^

craigj2k12

10-05-2011, 23:30

the power levels will vary by small amounts during the day, maybe +/-2 but not +/-20 like they were the other day

pip08456

10-05-2011, 23:32

craigj2k12

10-05-2011, 23:34

Power levels will change that is completely normal providing the change is not excessive. 0.10 or 0.30 are not abnormal.

isnt that what i said! :p:

pip08456

10-05-2011, 23:35

You were typing quicker!

craigj2k12

10-05-2011, 23:37

You were typing quicker!

:shocked:

im getting better at this lol :D

adzii_nufc

10-05-2011, 23:38

Thanks guys :)

I thought the modem was about to grow a pair and slap me right in the face :D