Broadbad speed

[webcrawler2050]

Afternoon guys n gals.

Looking for a tad of assistance please? New install last Wednesday, only getting 10MB and should be getting 30MB.

Speed test: http://www.speedtest.net/result/1276768872.png

I've got the new superhub and I am hardwired in. Any auggestions would be helpfull.


Fri, 08 Jun 2007 06:16:06 GMT Test 1: 1024K took 1153 ms = 888.1 KB/sec, approx 7318 Kbps, 7.15 Mbps Test 2: 1024K took 1244 ms = 823.2 KB/sec, approx 6783 Kbps, 6.62 Mbps Test 3: 1024K took 1011 ms = 1012.9 KB/sec, approx 8346 Kbps, 8.15 Mbps Test 4: 2048K took 2849 ms = 718.8 KB/sec, approx 5923 Kbps, 5.78 Mbps Overall Average Speed = approx 7093 Kbps, 6.93 Mbps

[Neo-Tech]

Post your connection stats from http://192.168.0.1 in Advanced Settings > Connection.

Username will be admin and password will be changeme unless you've changed it.

[webcrawler2050]

Primary Downstream Service Flow Downstream(0) SFID30055 Max Traffic Rate33330000 bps Max Traffic Burst3044 bytes Mix Traffic Rate0 bps

Primary Upstream Service Flow Upstream(0) SFID2328 Max Traffic Rate3333000 bps Max Traffic Burst8160 bytes Mix Traffic Rate0 bps Max Concatenated Burst8160 bytes Scheduling TypeBest Effort

Downstream Channels Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPowerSNRDocsis/EuroDocsis locked LockedQAM6413141712000 Kbits/sec451000000 Hz-13.5 dBmV32.3 dBHybrid LockedQAM6412941712000 Kbits/sec435000000 Hz-13.3 dBmV32.5 dBHybrid LockedQAM6413041712000 Kbits/sec443000000 Hz-13.1 dBmV32.6 dBHybrid LockedQAM6413241712000 Kbits/sec459000000 Hz-13.6 dBmV32.1 dBHybrid UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown

[Neo-Tech]

Downstream power is pretty low for the modulation you're connected to.

What about the Upstream Channels Lock?

[craigj2k12]

To make it a bit easier to read:

Primary Downstream Service Flow
Downstream (0)
SFID 30055
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps

Primary Upstream Service Flow
Upstream (0)
SFID 2328
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM64 13141712000 Kbits/sec 451000000 Hz -13.5 dBmV 32.3 dB Hybrid
Locked QAM64 12941712000 Kbits/sec 435000000 Hz -13.3 dBmV 32.5 dB Hybrid
Locked QAM64 13041712000 Kbits/sec 443000000 Hz -13.1 dBmV 32.6 dB Hybrid
Locked QAM64 13241712000 Kbits/sec 459000000 Hz -13.6 dBmV 32.1 dB Hybrid
Unlocked Unknown 00 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 00 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 00 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 00 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

your downstream power levels are way too low, and your downstream SNR is also low, you also havnt posted your upstream stats, so i cant take a look at those, you will definitley need a technician visit to sort that out

[webcrawler2050]

Sorry, here we go

Upstream Channels Lock StatusModulationChannel IDMax Raw Bit Rate FrequencyPower LockedATDMA120480 Kbits/sec45800000 Hz44.7 dBmV UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV

[Peter_]

You need a technician with those downstreams and your upstream is spot on.

[craigj2k12]

to clear up the upstream

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 120480 Kbits/sec 45800000 Hz 44.7 dBmV
Unlocked Unknown 00 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 00 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 00 Ksym/sec 0 Hz 0.0 dBmV

yep your upstream is fine, just the downstream that will need sorting out

[webcrawler2050]

Hiya,

I forgot to mention that it has all been sorted now. The guy that came out, was fantastic - he gave me a VM dongle and sorted out the downstream power issues.

Aswell, the guys that installed me put a V box in and due to the sales rep mess up, I spoke to customer services who sent me a V+ Free of charge.

Aswell, I wantd a multi room option and as a gesture of goodwill I got a second box installed for free and only £5 a month.

I must say, I am very very very very impressed with VM and their service. I am looving the sexy V+ Box.

Virgin and the team, you have done a fantastic job :)