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View Full Version : 30M Poor performance.

browney
25-04-2011, 23:22
I've had my 30Mb service since it came out and it's been fine but other the past few weeks I've noticed web pages sometimes hang and usenet speed can crawl to 200 kbps.

I've posted my graphs and stats for some advice please.





http://www.thinkbroadband.com/ping/share-large/51ecb687b3767760e4834e72aa55e281-25-04-2011.png




Connection

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 314750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK Vacdb3845a0bb1a1c.cm
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 115 55616000 Kbits/sec 314750000 Hz 0.4 dBmV 36.2 dB Hybrid
Locked QAM256 113 55616000 Kbits/sec 298750000 Hz 1.0 dBmV 35.7 dB Hybrid
Locked QAM256 114 55616000 Kbits/sec 306750000 Hz 1.0 dBmV 36.5 dB Hybrid
Locked QAM256 116 55616000 Kbits/sec 322750000 Hz 0.2 dBmV 35.6 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 43.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 31029
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 8730
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Real-Time Polling
Current System Time:Mon Apr 25 22:18:59 2011
craigj2k12
25-04-2011, 23:24
looks like your suffering over utilisation as your stats look fine. that tbb graph is solid evidence that your service is diabolical. get on the blower to virgin and get them to sort that out, I have never seen a graph quite like that
browney
25-04-2011, 23:28
looks like your suffering over utilisation as your stats look fine. that tbb graph is solid evidence that your service is diabolical. get on the blower to virgin and get them to sort that out, I have never seen a graph quite like that

Just in contrast, I have a line at my other address about 3 miles from here with Be broadband.

Download Failed (1)
Chrysalis
25-04-2011, 23:33
that to me doesnt look like a typical congestion graph.

I blame VM a lot but in this case I suggest you run 'netstat -no' on all devices connected as well as checking connection stats on modem and running some ping and tracert checks.

I see you posted connection stats, so check on the local devices.
markie1966
25-04-2011, 23:36
Just in contrast, I have a line at my other address about 3 miles from here with Be broadband.

http://www.thinkbroadband.com/ping/share-large/b63cd067c55dfca0fb088a24128684ab-25-04-2011.png

:bigcry::bigcry: why cant we all have a connection like that???? lol
pip08456
25-04-2011, 23:39
:bigcry::bigcry: why cant we all have a connection like that???? lol

http://www.thinkbroadband.com/ping/share-thumb/20a4ca1fd443042aff8db76295e89cac-25-04-2011.png
Chrysalis
25-04-2011, 23:40
here is one from a RIP quality isp. (picked a sunday graph).

Download Failed (1) (http://www.thinkbroadband.com/ping/share/2e98fdc2d2dd7be9d02458970e4a7b1e-19-09-2010.html)

although can be had again if I wanted from easynet connect.
markie1966
26-04-2011, 00:33
stop showing off ffs lol
:mad::mad::mad:
pip08456
26-04-2011, 00:40
stop showing off ffs lol
:mad::mad::mad:

You started it ffs!:D:D:D
craigj2k12
26-04-2011, 00:40
there a lot better looking than mine today lol
markie1966
26-04-2011, 00:42
You started it ffs!:D:D:D

no i didnt :dozey::dozey:

i was just sobbing at how good a connection others get lol
:mad::mad::mad: