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View Full Version : 50M broadband issues in Huddersfield HD4


bbr81
24-04-2011, 19:09
Hi (writting through my mobile phone internet)

I have a 50mb service and neighbour up road has 20mb. On Thursday my broadband was on and off all day but Neighbours was fine. This is in Huddersfield.

Called VM he did some tests, called me back after 5 mins and it was working, he then said he'd call me back after 40 mins to see if it was still working and it was not, he messed with some settings on the server he said and it then worked - He decided to send out an engineer as then it failed again.

Engineer came on Friday and couldn't fix anything as it was all working fine. He checked cables, box and signals and everything was good.

Since he left the broadband service has been on and off on Saturday and Sunday and me neighbours house also.

Typical the service would go down when I'm home.

All the lights are on on the box, I have an external IP and see all the DNS servers but get no internet. No wireless, direct connection.

Was wondering is this how they get you to upgrade to a Super Hub? I have the old 50mb modem.

craigj2k12
24-04-2011, 19:55
sounds like something wrong at the network side, post your modem stats anyway

http://192.168.100.1

and paste the stats from the upstream and downstream pages.

The 20meg and 50meg run on different networks, so it is quite possible that one is working and the other isnt

i will add that you should keep the modem under all circumstances, dont accept a superhub, the amount of problems you get with them

bbr81
24-04-2011, 22:56
First Time Last Time Priority Description
Sat Apr 23 10:56:55 2011 Sat Apr 23 10:56:55 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 10:57:48 2011 Sat Apr 23 10:57:48 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 10:58:11 2011 Sat Apr 23 10:58:11 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 11:07:04 2011 Sat Apr 23 11:07:38 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 11:08:10 2011 Sat Apr 23 11:08:10 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 11:40:18 2011 Sat Apr 23 11:47:02 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 11:47:31 2011 Sat Apr 23 11:47:31 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 12:50:19 2011 Sat Apr 23 14:05:28 2011 Critical (3) No Ranging Response received - T3 time-out
Sat Apr 23 18:52:59 2011 Sat Apr 23 18:53:33 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 18:54:00 2011 Sat Apr 23 18:54:00 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 18:54:32 2011 Sat Apr 23 18:55:32 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 18:55:55 2011 Sat Apr 23 18:55:55 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 18:56:28 2011 Sat Apr 23 18:57:57 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 18:58:24 2011 Sat Apr 23 23:10:17 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Time Not Established Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 16:54:43 2011 Sun Apr 24 16:54:43 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 16:56:09 2011 Sun Apr 24 16:56:09 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 16:56:32 2011 Sun Apr 24 16:56:32 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 16:59:44 2011 Sun Apr 24 17:08:09 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 17:08:20 2011 Sun Apr 24 17:08:20 2011 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 24 17:08:40 2011 Time Not Established Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 17:35:37 2011 Sun Apr 24 17:35:37 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 17:45:56 2011 Sun Apr 24 17:52:49 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 17:53:07 2011 Sun Apr 24 17:53:07 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 17:55:01 2011 Sun Apr 24 17:55:01 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 17:55:35 2011 Sun Apr 24 17:55:35 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 18:20:33 2011 Sun Apr 24 18:23:02 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:23:23 2011 Sun Apr 24 18:23:23 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 18:24:35 2011 Sun Apr 24 18:25:10 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:25:22 2011 Sun Apr 24 18:25:22 2011 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 24 18:25:42 2011 Sun Apr 24 18:25:42 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:26:07 2011 Sun Apr 24 18:26:07 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 18:33:41 2011 Sun Apr 24 18:34:40 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:34:51 2011 Sun Apr 24 18:34:51 2011 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 24 18:35:08 2011 Sun Apr 24 18:35:36 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:35:54 2011 Sun Apr 24 18:35:54 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 18:43:07 2011 Sun Apr 24 18:43:07 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:43:30 2011 Sun Apr 24 18:43:30 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 18:59:11 2011 Sun Apr 24 18:59:45 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 19:00:05 2011 Sun Apr 24 19:00:05 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;

pip08456
24-04-2011, 23:43
First Time Last Time Priority Description
Sat Apr 23 10:56:55 2011 Sat Apr 23 10:56:55 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 10:57:48 2011 Sat Apr 23 10:57:48 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 10:58:11 2011 Sat Apr 23 10:58:11 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 11:07:04 2011 Sat Apr 23 11:07:38 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 11:08:10 2011 Sat Apr 23 11:08:10 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 11:40:18 2011 Sat Apr 23 11:47:02 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 11:47:31 2011 Sat Apr 23 11:47:31 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 12:50:19 2011 Sat Apr 23 14:05:28 2011 Critical (3) No Ranging Response received - T3 time-out
Sat Apr 23 18:52:59 2011 Sat Apr 23 18:53:33 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 18:54:00 2011 Sat Apr 23 18:54:00 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 18:54:32 2011 Sat Apr 23 18:55:32 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 18:55:55 2011 Sat Apr 23 18:55:55 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sat Apr 23 18:56:28 2011 Sat Apr 23 18:57:57 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sat Apr 23 18:58:24 2011 Sat Apr 23 23:10:17 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Time Not Established Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 16:54:43 2011 Sun Apr 24 16:54:43 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 16:56:09 2011 Sun Apr 24 16:56:09 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 16:56:32 2011 Sun Apr 24 16:56:32 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 16:59:44 2011 Sun Apr 24 17:08:09 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 17:08:20 2011 Sun Apr 24 17:08:20 2011 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 24 17:08:40 2011 Time Not Established Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 17:35:37 2011 Sun Apr 24 17:35:37 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 17:45:56 2011 Sun Apr 24 17:52:49 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 17:53:07 2011 Sun Apr 24 17:53:07 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 17:55:01 2011 Sun Apr 24 17:55:01 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 17:55:35 2011 Sun Apr 24 17:55:35 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 18:20:33 2011 Sun Apr 24 18:23:02 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:23:23 2011 Sun Apr 24 18:23:23 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 18:24:35 2011 Sun Apr 24 18:25:10 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:25:22 2011 Sun Apr 24 18:25:22 2011 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 24 18:25:42 2011 Sun Apr 24 18:25:42 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:26:07 2011 Sun Apr 24 18:26:07 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 18:33:41 2011 Sun Apr 24 18:34:40 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:34:51 2011 Sun Apr 24 18:34:51 2011 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 24 18:35:08 2011 Sun Apr 24 18:35:36 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:35:54 2011 Sun Apr 24 18:35:54 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 18:43:07 2011 Sun Apr 24 18:43:07 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 18:43:30 2011 Sun Apr 24 18:43:30 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 24 18:59:11 2011 Sun Apr 24 18:59:45 2011 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Sun Apr 24 19:00:05 2011 Sun Apr 24 19:00:05 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=Deleted;CMTS-MAC=Deleted;CM-QOS=1.1;CM-VER=3.0;

That's the log file not the requested stats. Upstream and downstream power levels.

craigj2k12
25-04-2011, 14:28
plus all the mac addresses are included there!!

bbr81
25-04-2011, 14:34
Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 49.71 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 2 0 0 0
T4 Timeouts 0 0 0 0


Cable Modem Downstream

DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 291000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 56 57 58 59
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 4.41 4.05 4.18 5.01
RxMER
(dB) 37.94 37.94 38.26 37.94
Correctable
Codewords 1 0 1 0
Uncorrectable
Codewords 292 293 272 38

---------- Post added at 13:34 ---------- Previous post was at 13:28 ----------

Can a MOD delete those posts with the mac addresses, please?