pricing on 20m

[Bonglet]

Does anyone know the current pricing on 20m package internet only i looked on vm website and couldnt find it, i just got a bill for like 38 quid internet only (with paper billing charges) and this surely has got to be a joke, phoned retentions to terminate (hopefully re-sign up in 3-6 months time) couldnt really understand the african woman who didnt want to disconnect me just throw me a pooperhub and upgrade me to 30m which i dont really want.

Still not terminated as she said phone back up and think about the pooperhub offer before really deciding which would be 2 quid cheaper than the last bill that came in but i dont want a pooperhub (due to all the problems im seeing) and dont fancy paying the £30 activation fee for a service im already recieving (wish i could charge 30 quid for inputting a mac code).

Anyone know of any decent other isp offers atm or who could reccomend a decent alternative.

[craigj2k12]

20mb only exists as a legacy package, and has now been replaced with 30mb, which is the same monthly cost, but with a £30 upgrade fee

[Stephen]

20Mb doesn't exist as a BB speed anymore unless you already have it. All new customers get 30Mb for the same price.

Yes there are some people having a few issues with the superhub, however there are also plenty more people who don't have any problems at all.

[Bonglet]

So let me get this right, 20mb if already on it is the same price as 30mb?
And if i dont upgrade and get fleeced for the £30 activation fee even though im already activated i get less of a service for the same price?.

[Peter_]

20Mb is still available as a Retentions package but is not advertised for general sale so you need to call 150 and choose the option "Thinking of Leaving us" and enquire there.

[pip08456]

So let me get this right, 20mb if already on it is the same price as 30mb?
And if i dont upgrade and get fleeced for the £30 activation fee even though im already activated i get less of a service for the same price?.

Yes.

[Stephen]

So let me get this right, 20mb if already on it is the same price as 30mb?
And if i dont upgrade and get fleeced for the £30 activation fee even though im already activated i get less of a service for the same price?.
The charge is to have the superhub sent out.

[Bonglet]

Yes.

:erm: talk about being hoodwinked, looks like new isp time i'll have to tell the people i recommended vm to as an isp to look elsewhere or pay £30 for nothing.

[Peter_]

:erm: talk about being hoodwinked, looks like new isp time i'll have to tell the people i recommended vm to as an isp to look elsewhere or pay £30 for nothing.
Even staff had to pay the £30 to upgrade which I did and the is a marked improvement in performance.

[Ben B]

Surely you should only be paying £29.75 with paper billing charges, what are the Total Service Charges show as on your bill?

[Bonglet]

Broadband xl(20) 37.00 wth :(
handling chrage 5.00
Loyaltiy discount 7.00
paper bill charge 1.50

Still think this is a fair price :rolleyes:

[Ignitionnet]

Broadband xl(20) 37.00 wth :(
handling chrage 5.00
Loyaltiy discount 7.00
paper bill charge 1.50

Still think this is a fair price :rolleyes:

You're complaining about the price but incurring 6.50 a month in avoidable and unnecessary charges for taking a paper bill and not paying by direct debit?

You're on a grandfathered price for a grandfathered product I'm afraid. Paying the 30GBP, foregoing the paper bill and paying via DD will reduce your bill immediately from 36.50 to 28.50 - paying for the activation charge in less than 4 months - and increase speed by 50%.