love2learn
14-04-2011, 21:59
Does anyone know what causes the SuperHubs downstream channel to randomly change to "downstream channel: Locked" ?
I'm living overseas at the moment, but my Dad needs the Virgin connection to speak to me on skype. I usually remote into his machine to help with any issues.
It took me over 10 attempts to finally get on the machine and I manged to remote into the router and found the locked downstream channel.
We had 20mb since it came out and we were lucky if we had 2 outages that whole time. Since we upgraded (or downgraded in my opinion now) to 30mb, the routers downstream channel randomly locks itself up.
I don't want my Dad calling Virgin Media tech as he's not confident with computers and will likely get frustrated if he gets through to the Indian call centre.
To make things easier, is it possible just to plug the old ambit 256 back in, or would the docsis 3.0 not allow this now?
---------- Post added at 20:59 ---------- Previous post was at 20:47 ----------
I managed to get the readings for the connection...
Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK dsfd;kfoA,.iyewrkldJ
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 57 55616000 Kbits/sec 299000000 Hz 2.6 dBmV 40.8 dB Hybrid
Locked QAM256 58 55616000 Kbits/sec 307000000 Hz 2.4 dBmV 41.4 dB Hybrid
Locked QAM256 59 55616000 Kbits/sec 315000000 Hz 2.4 dBmV 41.5 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 1 10240 Kbits/sec 25800000 Hz 39.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 25372
Max Traffic Rate 32220000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 25371
Max Traffic Rate 1111000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Real-Time Polling
Current System Time:Thu Apr 14 20:58:30 2011
I'm living overseas at the moment, but my Dad needs the Virgin connection to speak to me on skype. I usually remote into his machine to help with any issues.
It took me over 10 attempts to finally get on the machine and I manged to remote into the router and found the locked downstream channel.
We had 20mb since it came out and we were lucky if we had 2 outages that whole time. Since we upgraded (or downgraded in my opinion now) to 30mb, the routers downstream channel randomly locks itself up.
I don't want my Dad calling Virgin Media tech as he's not confident with computers and will likely get frustrated if he gets through to the Indian call centre.
To make things easier, is it possible just to plug the old ambit 256 back in, or would the docsis 3.0 not allow this now?
---------- Post added at 20:59 ---------- Previous post was at 20:47 ----------
I managed to get the readings for the connection...
Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK dsfd;kfoA,.iyewrkldJ
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 57 55616000 Kbits/sec 299000000 Hz 2.6 dBmV 40.8 dB Hybrid
Locked QAM256 58 55616000 Kbits/sec 307000000 Hz 2.4 dBmV 41.4 dB Hybrid
Locked QAM256 59 55616000 Kbits/sec 315000000 Hz 2.4 dBmV 41.5 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 1 10240 Kbits/sec 25800000 Hz 39.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 25372
Max Traffic Rate 32220000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 25371
Max Traffic Rate 1111000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Real-Time Polling
Current System Time:Thu Apr 14 20:58:30 2011