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brisey
11-04-2011, 23:31
Hi
Internet down all day. Modem syncing but constant flashing on ready light. Phoned support after few hours and was told fault in area and would be back in couple of hours. Ok I thought. Still no service. Just checked service status page and apparently no faults in my area.
So, who should I believe? Lovely phone woman or lovely user friendly service page?
Thanks

Neo-Tech
11-04-2011, 23:34
Neither. Post your modem stats from http://192.168.100.1 if you have the good ol' Ambit, or if you're on the Dud, http://192.168.1.1.

Remember, remove your MACs!

brisey
11-04-2011, 23:45
On the auld iPhone. Of to bed anyway. Will check in morning and post if needed. I dread calling them.
Thanks

Neo-Tech
12-04-2011, 00:11
Should be okay to call from 8am, UK call centres usually. Good luck.

Peter_
12-04-2011, 06:59
Neither. Post your modem stats from http://192.168.100.1 if you have the good ol' Ambit, or if you're on the Dud, http://192.168.1.1.

Remember, remove your MACs!

http://192.168.1.1 (http://192.168.1.1/) does not work on the Superhub but http://192.168.100.1 (http://192.168.100.1/) will and so does http://192.168.0.1 (http://192.168.100.1/)

Neo-Tech
12-04-2011, 07:58
^Oops, too used to putting my own IP down!

Peter_
12-04-2011, 08:01
^Oops, too used to putting my own IP down!
I guessed that but you can use both that I have posted as they both work.:D;)

Neo-Tech
12-04-2011, 08:07
I guessed that but you can use both that I have posted as they both work.:D;)

Just realised too! Is it supposed to be like that?

pip08456
12-04-2011, 10:04
Just realised too! Is it supposed to be like that?

Why not? It is 2 units in one box after all.

Neo-Tech
12-04-2011, 18:01
Download Failed (1)
Double Facepalm for me. Never thought that.

Digital Fanatic
12-04-2011, 18:41
We had a major outage in Belfast last night. It was restored in the early hours. Loss of power at the RHE (headend)