VM outside cable loose and need VM to reattach

[Ken W]

The tv/bb cables that was attached to the outside wall by NTL has come loose, I have tried contacting 150 and 151 but that is just a automated service and there is no option to speak to someone to arrange to have the cable re-attached to the wall.

[Peter_]

You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.

[Ken W]

You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.

I have reported the problem and they tell me there is a £99 call out for some one to re-fix the cable as there it is not affecting my tv/phone/bb!

I am not prepared to pay!

[Ken W]

You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.

I have attached a photo showing the loose cable.

[weesteev]

I would just get some cable tacks and fix that myself. I think unless the problem is service affecting then you would be charged for the call-out so maybe try fixing yourself, would probably be quicker as well!

[Peter_]

As Weesteev says it will be quicker and cheaper to do it yourself.

[Digital Fanatic]

I have reported the problem and they tell me there is a £99 call out for some one to re-fix the cable as there it is not affecting my tv/phone/bb!

I am not prepared to pay!

Speak to Customer Care on 150, not faults (as it isn't service affecting) and they may be able to arrange a free visit.

How long has it been like that?

It would be easy to do yourself though.

[raging bull]

6 cable clips and use of a hammer 10 minutes.

[zlib]

Have you ever picked up a hammer, son?

[Ken W]

Have you ever picked up a hammer, son?

Yes, my first DIY was over 58 years ago son. :D

[jb66]

Well get it oot!