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View Full Version : Virgin media 20>30

anc1en7z
28-03-2011, 20:26
Right, just been on the phone to virgin media enquring about upgrading my BB.

I currently am on the VIP20 package with 3 extra V boxes

This comes to a total of £100 ish

I rang up and asked if they could do any better deals, mainly upgrade me to 30Mb, bear in mind i have been with them for about 5 years, always payed bills etc, and they said that I'm on a fantastic deal!,

Lets recap, the same for new customers would be £105 PM with 30Mb BB, im paying £100 for 20Mb.

The woman on the line told me it would be £5 extra a month for 30Mb and and extra £30 activation

So much for treating your customer right
Nopanic
29-03-2011, 06:59
So they offered you the same deal as a new customer and you're not happy ?

Sounds like a fair deal to me, I would expect you to be able to get the £30 refunded if you speak to the right person, due to the amount you spend, but I'm not in sales or customer care..
jb66
29-03-2011, 07:03
The better deal is VIP50. Thats the most discounted package
BenJSmyth
29-03-2011, 16:29
I would go for the VIP50 if I were you as well.
anc1en7z
30-03-2011, 19:33
So they offered you the same deal as a new customer and you're not happy ?

Sounds like a fair deal to me, I would expect you to be able to get the £30 refunded if you speak to the right person, due to the amount you spend, but I'm not in sales or customer care..

It doesn't sound like a good deal to me, after all the thousands they've made out of me already, they could at least cut me some slack and nock a bit off.

And I would go for VIP50, but it'll clock in at over £115, in my opinion the extra tenner doesn't justify the 30mb extra speed/no stm, ill just download outside peak hours anyway ;)
jb66
30-03-2011, 20:22
And skysports movies HD?
anc1en7z
30-03-2011, 20:32
ah, nah i'll just sticck where I am for now :)
Nopanic
30-03-2011, 20:51
It doesn't sound like a good deal to me, after all the thousands they've made out of me already, they could at least cut me some slack and nock a bit off.

And I would go for VIP50, but it'll clock in at over £115, in my opinion the extra tenner doesn't justify the 30mb extra speed/no stm, ill just download outside peak hours anyway ;)

Your not doing them a favour you know :D you're paying for a service..