View Full Version : Superhub Can't opt out of Advance error search
Just upgraded to 30mb internet. Installed my Superhub yesterday. So far so good.
I use my work laptop wirelessly to connect to my companies VPN. This now doesn't work because is suspect advanced network error search is on. If I go to the link,
https://my.virginmedia.com/advancederrorsearch/settings
It just shows me a blank page. This is using my home Imac and Safari browser on my virgin connection at home.
If I try using IE on Windows on my Mac it just can't find the page.
Has Virgin moved it?
Anyone know how to get round this?
I think Tech Support can opt you out if needs be
They page hasn't been removed on purpose, it looks like it's connect to the website changes. I've let a collegue know
Would using a 3rd party DNS help?
Would using a 3rd party DNS help?
It probably would help,................ if only I knew what it means.:confused:
As Ben said, Tech support can tick a box on your account to opt you out ..
Thanks all, I'll give them a call.
Just tried calling CS on 150. Sorry to say the chap there clearly didn't now what advanced error search is.
I told him that I would normally opt out via the my.virginmedia.com website but the page seemed to be missing. Perhaps because there have been changes to that website?
He then told me I have to wait another 48 hours and try again........ mmm
Is there a better phone number to try on rather than 150?
Milambar
24-03-2011, 12:48
I believe technical support (not customer service) resides on 151.
It probably would help,................ if only I knew what it means.:confused:
The error is caused by the VM DNS servers not finding what you've requested so they redirect your request to the VM search engine.
If you used OPENDNS or googleDNS then you should not have the same issue.
Just tried calling CS on 150. Sorry to say the chap there clearly didn't now what advanced error search is.
I told him that I would normally opt out via the my.virginmedia.com website but the page seemed to be missing. Perhaps because there have been changes to that website?
He then told me I have to wait another 48 hours and try again........ mmm
Is there a better phone number to try on rather than 150?
Post on the VM forum ..
I wonder if its breaking DPA if I just do it for you ?
I guess you could be pretending to be someone else .. I dunno ..
Post on the VM forum ..
I wonder if its breaking DPA if I just do it for you ?
I guess you could be pretending to be someone else .. I dunno ..
It is a breach of DPA unless they ring in and confirm who they are.;)
pip08456
24-03-2011, 18:48
Nopanic, can I pretend to be someone else? I want a rebate on my bill!
Nopanic, can I pretend to be someone else? I want a rebate on my bill!
Thats very nice of you offering to get someone some money back ..
---------- Post added at 19:02 ---------- Previous post was at 19:00 ----------
It is a breach of DPA unless they ring in and confirm who they are.;)
Its a bit of a grey area ..
pip08456
24-03-2011, 19:21
Thats very nice of you offering to get someone some money back ..[COLOR="Silver"]
.
That's cos I'm a very nice person!
Its a bit of a grey area ..
We were told at rollout that it must be done after DPA with the customer on the phone considering that we are in the same tool as the email addresses, it was also in the brief at the time.
pip08456
24-03-2011, 21:41
Those dealing with customers and those in the lab. (sigh)
That's cos I'm a very nice person!
You hide it well ..
We were told at rollout that it must be done after DPA with the customer on the phone considering that we are in the same tool as the email addresses, it was also in the brief at the time.
and that's me told ..
Those dealing with customers and those in the lab. (sigh)
Shut up you :sleep:
Post on the VM forum ..
I wonder if its breaking DPA if I just do it for you ?
I guess you could be pretending to be someone else .. I dunno ..
Sorry Nopanic I have now completely lost the plot. I don't understand any of your post.:confused:
What's DPA?
Ah ok thanks Ben. Sorry for being a bit dim. Just finished a tough afternoon shift.
Looks like Nopanic might have been attempting to help me.
Ah ok thanks Ben. Sorry for being a bit dim. Just finished a tough afternoon shift.
Looks like Nopanic might have been attempting to help me.
If you ring technical support they will untick the Advance error search and then you can try again, a maximum 5 minute call.
If you ring technical support they will untick the Advance error search and then you can try again, a maximum 5 minute call.
Thanks Masque, I'll try again tomorrow.
Just to clarify, is tech support on 151 'cause 150 were no help at all as per my previous post.
pip08456
24-03-2011, 22:52
Just to remind Nopanic (sigh)
Thanks Masque, I'll try again tomorrow.
Just to clarify, is tech support on 151 'cause 150 were no help at all as per my previous post.
Call 151 but 150 should still route you correctly, you do not have to be at home so you can use 0845 454 1111 if at work.
Ah ok thanks Ben. Sorry for being a bit dim. Just finished a tough afternoon shift.
Looks like Nopanic might have been attempting to help me.
I was, but I don't work in the call centre and if Mas says its a DPA issue, then I'm inclined to believe him.
Just to remind Nopanic (sigh)
and again .. shut up you :(
Back on topic guys, and that is the advanced search and not the DPA
It is on topic, as I am trying to work out a way to help him.
The only way is for him to call in to tech support, submit a ticket or change his DNS. Arguing about DPA isn't helping him
The only way is for him to call in to tech support, submit a ticket or change his DNS. Arguing about DPA isn't helping him
Who's arguing, I asked and was told.
He should still post on the VM forums in case they have a different view.
Guys, all sorted.
The phone call took an hour:shocked: but that was for a different reason.
Spoke to a very nice man called Rod, who didn't know about AES. But he went away and asked and found out how to opt out for me.
The problem I have now, which may be the subject of another thread, is that the email address I use is orphaned and will stop working sooner or later.
Apparently I have two accounts and they need to be merged. This means I will loose some email addresses with no way of retrieving them.
The misses will kill me when she finds out her email has stopped working.:shocked:
Guys, all sorted.
The phone call took an hour:shocked: but that was for a different reason.
Spoke to a very nice man called Rod, who didn't know about AES. But he went away and asked and found out how to opt out for me.
The problem I have now, which may be the subject of another thread, is that the email address I use is orphaned and will stop working sooner or later.
Apparently I have two accounts and they need to be merged. This means I will loose some email addresses with no way of retrieving them.
The misses will kill me when she finds out her email has stopped working.:shocked:
That's not 100% correct.
Unless you moved between ex NTL and ex Telewest your mailboxes can be saved if you need to keep them.
If you have two accounts, then the term orphan doesn't apply either here. You've just (and I haven't seen your account so am guessing) moved addresses at some point and your emails haven't followed you.
That's not 100% correct.
Unless you moved between ex NTL and ex Telewest your mailboxes can be saved if you need to keep them.
If you have two accounts, then the term orphan doesn't apply either here. You've just (and I haven't seen your account so am guessing) moved addresses at some point and your emails haven't followed you.
Been in the same address for thirty years so no change there.
All our email addresses end in @ntlworld.com and always have.
I changed my email address a long time ago because of all the spam I was getting.
He passed everything to the iIT guys to sort so maybe I won't loose some addresses?
Been in the same address for thirty years so no change there.
All our email addresses end in @ntlworld.com and always have.
I changed my email address a long time ago because of all the spam I was getting.
He passed everything to the iIT guys to sort so maybe I won't loose some addresses?
Ah ok, in that case there is no reason for you to lose anything. Your mailbox was previously held on a different system which has since been replace, (well the provisioning of it was anyway.)
They'll just been added to the current system as extra mailboxes.
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