poor connection

[onester]

engineer has been out today but still have awful speeds and is a nightmare trying to get pages to load

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.0 dBmV
Upstream Mini-Slot Size : 2
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -2.9 dBmV
Downstream SNR : 28.1 dB

is it still VM fault?

[Mick Fisher]

The downstream snr looks low.

[onester]

keep getting this in the log

Fri Mar 18 19:58:12 2011 Fri Mar 18 19:58:12 2011 Information (7) New UCD in effect
Fri Mar 18 19:49:21 2011 Fri Mar 18 19:49:21 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Fri Mar 18 19:48:45 2011 Fri Mar 18 19:48:45 2011 Information (7) New UCD in effect
Fri Mar 18 19:48:41 2011 Fri Mar 18 19:48:41 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Fri Mar 18 19:47:27 2011 Fri Mar 18 19:47:27 2011 Information (7) New UCD in effect

[qasdfdsaq]

Downstream SNR is way too low. Should be minimum 32+, ideally 35+. An engineer leaving it in that state is pretty incompetant.

[Peter_]

Downstream SNR is way too low. Should be minimum 32+, ideally 35+. An engineer leaving it in that state is pretty incompetant.
It is within spec but not by much, so the issue could be with the Upstream SNR which any agent listening to the issue should actually investigate further and if need be call 2nd line for further advice.

I would prefer it personally to be mid 30's though as you say for it to be more stable.