Broken Router?

[leeb9972]

Hi Im having Problems with N router, only acheiving 10MB, i plug in my old G Router and i get 30+MB not the full 50MB but a lot better than N Router, check details:

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 27 28 29 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 2.14 2.05 1.42 N/A
RxMER
(dB) 38.26 38.26 38.26 N/A
Correctable
Codewords 0 0 0 N/A
Uncorrectable
Codewords 304 296 291 N/A

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 25800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 46.25 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\leeb9972>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 5 ms 5 ms 10.17.240.1
3 54 ms 7 ms 5 ms dund-geam-1a-ge122.network.virginmedia.net [81.9
7.48.197]
4 12 ms 15 ms 12 ms sgyl-core-1b-tenge71.network.virginmedia.net [62
.30.251.65]
5 12 ms 11 ms 11 ms leed-bb-1b-ae1-0.network.virginmedia.net [195.18
2.178.94]
6 13 ms 12 ms 11 ms leed-bb-1a-ae0-0.network.virginmedia.net [62.253
.187.185]
7 16 ms 15 ms 15 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253
.185.101]
8 15 ms 15 ms 15 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.10
5.159.34]
9 17 ms 17 ms 19 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
10 18 ms 17 ms 17 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
11 18 ms 17 ms 17 ms 212.58.238.153
12 17 ms 17 ms 17 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

C:\Users\leeb9972>



Can someone help with this please?:dunce:

[Peter_]

If it is Virginmedia supplied router they will replace it under warranty so call up and get it sorted on the 50Mb Support line which is 0800 052 0431.

[qasdfdsaq]

Not sure how you're testing your speeds but as you cannot get 30mb+ on Wireless 'G' there's something clearly wrong with the tests.

We need to figure out you're running accurate speed tests before we can know there's something wrong with your connection speed.

Can you please post
a) What speed tests you're running
b) How you're running them
c) Actual direct results links

[leeb9972]

Was using speedtest.net https://www.cableforum.co.uk/images/local/2011/03/109.png (http://www.speedtest.net)

And downloading 2 x 100MB files (see screenie attached)
I think ill call that help line for new router

[Peter_]

Was using speedtest.net https://www.cableforum.co.uk/images/local/2011/03/109.png (http://www.speedtest.net)

And downloading 2 x 100MB files (see screenie attached)
I think ill call that help line for new router
They will check your speed with and without the router as it is Virginmedia supplied equipment and if shown to be faulty they will replace the router.

[qasdfdsaq]

Looks more like wireless interference is the problem (try changing channels) or a client issue - still, that ping is way higher than it should be and I still don't get how it could be reporting 30mb on G.

Can you post a result using your old G router please. Also, do you have any antivirus or internet security software installed (particularly Kaspersky)?

[General Maximus]

still, that ping is way higher than it should be and I still don't get how it could be reporting 30mb on G.

are you connecting to the router and trying to run the speed tests wired or wirelessly?

[leeb9972]

Hi Im connecting to router, here is G Router stats;

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 27 28 29 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 2.94 2.47 1.92 N/A
RxMER
(dB) 38.26 38.26 38.26 N/A
Correctable
Codewords 0 0 0 N/A
Uncorrectable
Codewords 275 303 302 N/A

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 25800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 46.25 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\leeb9972>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 72 ms 75 ms 47 ms 10.17.240.1
3 85 ms 64 ms 27 ms dund-geam-1a-ge222.network.virginmedia.net [81.9
7.48.229]
4 65 ms 57 ms 67 ms sgyl-core-1a-tenge71.network.virginmedia.net [62
.30.251.49]
5 20 ms 13 ms 13 ms manc-bb-1c-ae3-0.network.virginmedia.net [195.18
2.178.90]
6 32 ms 46 ms 96 ms manc-bb-1a-ae11-0.network.virginmedia.net [213.1
05.159.85]
7 95 ms 65 ms 63 ms glfd-bb-1b-ae1-0.network.virginmedia.net [213.10
5.175.146]
8 59 ms 62 ms 49 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.46]
9 91 ms 69 ms 69 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
10 41 ms 43 ms 23 ms 212.58.239.249
11 89 ms 84 ms 89 ms 212.58.238.133
12 24 ms 33 ms 34 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

C:\Users\leeb9972>

For info, i called VM and explained my N router problems, they done tests etc and YES its faulty....BUT they said i did not reveive router from them :erm: i DID lol, awaiting call back to approve replacement of which is to be the D-Link N router... happy days :S

[qasdfdsaq]

Those are your modem stats, not router stats, and I don't see a speed test showing 30mb with a G router.

Anyhow, if you're getting a D-Link 615 as a replacement, it's a pretty decent device and fairly reliable, so let's hope it fixes your issues. If not, I'd look at wireless channelling and interference, which is the other common cause for these things.

[leeb9972]

https://www.cableforum.co.uk/images/local/2011/03/106.png (http://www.speedtest.net)

Just done a test ^^, hope the atatched is what you require...

[qasdfdsaq]

Interesting, that's impossible on G wireless (I assume you're connected wirelessly?) so there's something wrong with your setup or tests. Do you have any AV or IS software running?

[leeb9972]

Hi, i have Virgin Media Security and Microsoft Essentials running...
Im connected to G router by Ethernet, but i get near same speeds on laptop using wifi
*update from VM* they called me to say they will have to charge me £60 for new replacement router! As on their records i do not have a router from them, as you can imagine i explained politely that i did receive the Black Netgear N router a few weeks before VM technician visited with new 50Mb Modem
They are querying with customer services and will call me back...

The saga continues...

[Peter_]

For info, i called VM and explained my N router problems, they done tests etc and YES its faulty....BUT they said i did not reveive router from them :erm: i DID lol, awaiting call back to approve replacement of which is to be the D-Link N router... happy days :S
If you do not receive a callback then call tomorrow morning as soon after 0800 as possible as they may need to have the wireless code added to your account before a router can be sent out, and only Customer Services can do that.

---------- Post added at 21:35 ---------- Previous post was at 21:33 ----------

Hi, i have Virgin Media Security and Microsoft Essentials running...
Im connected to G router by Ethernet, but i get near same speeds on laptop using wifi
*update from VM* they called me to say they will have to charge me £60 for new replacement router! As on their records i do not have a router from them, as you can imagine i explained politely that i did receive the Black Netgear N router a few weeks before VM technician visited with new 50Mb Modem
They are querying with customer services and will call me back...

The saga continues...
You get a N router as part of your 50Mb package so the is no need to pay for one and sometimes the wireless code is not put on the account.

[General Maximus]

buuuuuuuuuuuuut, if they do tell make you pay for one tell them to forget it and you'll buy your own (much better for less)

[leeb9972]

As i thought, i got no call back, now im back from work, what is the Customer Services number?

[Peter_]

As i thought, i got no call back, now im back from work, what is the Customer Services number?
So call in on 151 from a Virginmedia phone line or 0845 454 1111 from any other phone line and a technical support agent will help you.

[leeb9972]

New router is being depatched :D thanks folks...

[Peter_]

New router is being depatched :D thanks folks...
That is good news, but sometimes getting the right agent can be an issue.:)

[leeb9972]

Well... my router turned up today... not a D-Link as they stated but a bl++dy Superhub :shocked:
Its a disaster, activated it etc and not even getting 10Mbps on speedtest.net :(
Ive read the next update is not until May...

Do i just go ahead and buy myself a new router?

Dissapointed...

http://www.speedtest.net/result/1194819513.png

---------- Post added at 20:07 ---------- Previous post was at 19:04 ----------

http://www.speedtest.net/result/1194868531.png
latest speed, fluctuates a lot lol:dozey:

[leeb9972]

Ok, latest update....

Called VM today and explained fluctuating speed tests.
The guy on other side (English spoken) told me he knew what's wrong, went into advanced settings, unticked a few things (firewall and DDos something i think it was) saved and exit. 2mins later ... i get constant 50Mb and webpages load in a flash...im a happy man now :)

[General Maximus]

nice one dude, glad it has all worked out