MikeScriber
28-02-2011, 19:35
sorry for duplication, have searched but cant find a specific answer, please excuse relative newcomer but longer time reader of the forum. could i ask for some help please.
I am in Northampton area 31 on NRTE (Norhtampton East) former NTL, and on VIP 20. download speed is fine at 19.5 mbps or thereabouts. upload 3-700. virgin upgrade showing nrte complete and therefore should be up to 2mbps I think.
I have spoken to CS three times in last two weeks, one said work on nrte not completed but couldnt explain why virgin website said it was, second said it was complete for new customers only and third said nrte was complete but area 31 wasnt. I am tryig to find out what the true position is. I have told the second and the third that their advice is inconsistent with previous but both insist they are right and one said they could prove it to me - in a very aggressive way!
I can live with it of course, but if northampton has been completed, I would like to take advantage of it - anyone shed any light?
many thanks
I am in Northampton area 31 on NRTE (Norhtampton East) former NTL, and on VIP 20. download speed is fine at 19.5 mbps or thereabouts. upload 3-700. virgin upgrade showing nrte complete and therefore should be up to 2mbps I think.
I have spoken to CS three times in last two weeks, one said work on nrte not completed but couldnt explain why virgin website said it was, second said it was complete for new customers only and third said nrte was complete but area 31 wasnt. I am tryig to find out what the true position is. I have told the second and the third that their advice is inconsistent with previous but both insist they are right and one said they could prove it to me - in a very aggressive way!
I can live with it of course, but if northampton has been completed, I would like to take advantage of it - anyone shed any light?
many thanks