Settling in period?

[trickytree]

I had the engineer round on Saturday morning the first call of the day.

Installed superhub and upgraded from 20Mb to 50Mb.
So he left me to fill in some registration website of Virgins and off he goes without leaving me a USB adaptor which I thought would be in the box he left me.
Anyway I call and they are sending me one of those in the post after they check that I am entitled to one!

So I have a PC hardwired to the hub. As you do when you get new speeds you run random speedtests every now and again. Saturday and Sunday at various times of day I was getting 30-35Mb down and about 1.5Mb up. Now the up is due to my area not being upgraded in the upload department I guess.

However I know it is 'up to' 50Mb but 30-35 seems a bit short. So wondering if there is a settling in period for the line/router. I'm a patient man usually but if I have a problem then no point sitting on it for a week or so to see if it is going to improve.

Any ideas?

P.S. Also from my wireless laptop I am barely getting over 20Mb (losing about 10Mb). Expected a drop in speed but not that much. Any techies able to explain that would be nice also.

Thanks

[craigj2k12]

There is no "training period" on cable as there is with ADSL. The 50mb is on docsis3 which is more sensitive to power levels than would be on 20mb. Post your connection stats and we will take a look.

Also, the USB adapter comes in the post

---------- Post added at 11:21 ---------- Previous post was at 11:19 ----------

Just seen the p.s

If your laptop is running windows XP the run the TCP optimiser. Google search should find it pretty quickly

[pip08456]

If your network adaptor on your laptop is wireless "g" don't expect much more speed. You need wireless "N" for 50Mb.

If your PC is XP run TCPOptimiser on that too.

[craigj2k12]

Don't think the pc is on XP. The default values for XP only allow 10-15mb

The connection stats will shine more light on the problem

[MK1]

Go into the Super Hub page http://192.168.100.1/
Advanced Settings - Content Filtering - Services - then untick Firewall Features & IP Flood Detection.

http://www.cableforum.co.uk/board/12/33675261-super-hub-optimal-settings-hints-tips.html

[craigj2k12]

The default address for the superhub is 192.168.0.1 for the record and the firewall and up flood detection don't make a difference to connection speed. As I said, if the OP will post the connection stats, we will be able to identify the fault

---------- Post added at 12:18 ---------- Previous post was at 12:17 ----------

Ip flood detection I meant to put

[trickytree]

Thanks for the replies.
Currently at work but will post my stats when I get back home later.

Wired PC is XP but laptop is Win 7.
Will check on whether it is g or N somehow also

Also I had switched off IP flood detection already as I had read so much about that already.

[pip08456]

Run TCPOptimiser on the PC, it may already have been done when you were on a lower tier but would need doing again for the 50Mb.

[trickytree]

Ran TCPOptimiser and already a difference on the PC which is hitting nearly 50Mb.

https://www.cableforum.co.uk/images/local/2011/02/1.png (http://www.speedtest.net)

Laptop device says 802.11n device but then the little sticker on my laptop says 802.11n/g/b so not sure if it can pick up g or not. May have to be of reading about that as would be nice if I didn't have to have the adaptor plugged in all the time.

Thanks for the pointer.
Here are my connection stats just in case.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 307000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 174 55616000 Kbits/sec 307000000 Hz 0.3 dBmV 39.7 dB Hybrid
Locked QAM256 173 55616000 Kbits/sec 299000000 Hz 0.4 dBmV 39.8 dB Hybrid
Locked QAM256 175 55616000 Kbits/sec 315000000 Hz 0.4 dBmV 39.9 dB Hybrid
Locked QAM256 176 55616000 Kbits/sec 323000000 Hz 0.4 dBmV 39.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 2 10240 Kbits/sec 47400000 Hz 46.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 27466
Max Traffic Rate 53000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 27491
Max Traffic Rate 1750000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 0 bytes
Scheduling Type Best Effort

[craigj2k12]

stats seem fine. SNR on the lower side, but well within accepted limits.

try a speedtest to the london server, when connected via ethernet cable, if you want to see the magic number "50"

apart from that, you just need to sort that laptop out. you can go onto your network connection folder in the control panel, right click on your wireless network and press "status" when its connected, to see what speed the wireless card is connected to the superhub. if its having problems you can change the wireless speed on the superhub settings to 145mb. some users on here have seen that this sorts any problems, but its fine for me at 300mb

other than playing about with settings you can buy a new N rated wireless adapter

[pip08456]

stats seem fine. SNR on the lower side, but well within accepted limits.

try a speedtest to the london server, when connected via ethernet cable, if you want to see the magic number "50"

apart from that, you just need to sort that laptop out. you can go onto your network connection folder in the control panel, right click on your wireless network and press "status" when its connected, to see what speed the wireless card is connected to the superhub. if its having problems you can change the wireless speed on the superhub settings to 145mb. some users on here have seen that this sorts any problems, but its fine for me at 300mb

other than playing about with settings you can buy a new N rated wireless adapter

If the laptop is rated n/g/b/ then wireless N should not be a problem.

There may be a driver issue (don't rely on windows update, use manufacturer's website) or settings in the hub.

[MK1]

apart from that, you just need to sort that laptop out. you can go onto your network connection folder in the control panel, right click on your wireless network and press "status" when its connected, to see what speed the wireless card is connected to the superhub. if its having problems you can change the wireless speed on the superhub settings to 145mb. some users on here have seen that this sorts any problems, but its fine for me at 300mb

other than playing about with settings you can buy a new N rated wireless adapter

I've tried to find where this is but i can't find it.

[craigj2k12]

Start, control panel, network connection, network connections, manage network adapters, right click on wireless network and click status. Should say connected then the speed underneath

[MK1]

I'm on Vista here.

I think i've found it now. Mine is start, control panel, network and internet, network and sharing center, then click on view status.

The speed changes from 243.0 Mbps to 270.0 Mbps to 300.0 Mbps.

[trickytree]

Start, control panel, network connection, network connections, manage network adapters, right click on wireless network and click status. Should say connected then the speed underneath

I was looking around for this last night and on Win 7 it seems to be completely different as I think the nearest thing to what you desribe that I could find was it said something like (guessing here) Speed = 54Mb.

Couldn't find any Status option anywhere but will have another look around tonight

[pip08456]

54Mb is wireless g. Are you sure wireless N is supported? Post back the make and model of your laptop.

[trickytree]

Acer Aspire 5551 only bought late last year and from what I can google it says the n/g/b as I thought.
Maybe I have to select the faster wireless option on my laptop or do those changes on the Superhub as suggested?

[Mick Fisher]

I was looking around for this last night and on Win 7 it seems to be completely different as I think the nearest thing to what you desribe that I could find was it said something like (guessing here) Speed = 54Mb.

Couldn't find any Status option anywhere but will have another look around tonight

Guessing your laptop uses an Intel 5100 adapter............

IIRC you need to go into your adapter properties and make sure your 802.11n Mode is ENABLED and that you are using WPA2-AES for your security measures.

http://www.intel.com/support/wireless/wlan/sb/cs-025393.htm


"802.11n Mode

The 802.11n standard builds upon previous 802.11 standards by adding multiple-input multiple-output (MIMO). MIMO increases data throughput to improve the transfer rate. setting can be used to enable or disable supporting the high throughput mode (MIMO - 802.11n).

Enabled (Default)
Disabled
Notes These settings are available only if the adapter is an Intel® WiMAX/WiFi Link 5350, Intel® WiMAX/WiFi Link 5150, Intel® WiFi Link 5300, Intel® WiFi Link
5100 or Intel® Wireless WiFi Link 4965AGN.

To achieve transfer rates greater than 54 Mbps on 802.11n connections, WPA2-AES security must be selected. No security (None) can be selected to enable network setup and troubleshooting. An administrator can enable or disable support for high throughput mode to reduce power-consumption or conflicts with other bands or compatibility issues."

[trickytree]

Hmm 99% sure it says Broadcom which I am guessing is different to what you have posted above but interesting tha the security level could be a reason why.

Thanks very much for the pointers though.
All this help has been great so far.

[Mick Fisher]

Hmm 99% sure it says Broadcom which I am guessing is different to what you have posted above but interesting tha the security level could be a reason why.

Thanks very much for the pointers though.
All this help has been great so far.
I have an ACER laptop. It has an Intel 5100 Wireless Adapter and a Broadcom Wired Adapter.

Out of the box BOTH adapters were ENABLED. Wireless performance and Network throughput was woefully compromised until I discovered and sorted this by disabling the Broadcom adapter. Network throughput was further enhanced by putting Both PC's link speed/duplex settings onto auto-discover

[trickytree]

Both of my adapters were Broadcom but disabled the wired adaptor also just incase.

However I changed the password security to WPA2-Personal AES and this is what I have now got on my laptop wirelessly.

https://www.cableforum.co.uk/images/local/2011/03/107.png (http://www.speedtest.net)

Also see in Status that it says 130Mb.

Don't know where the auto-discover thing is but can't see it improving my connection all that much better than it is already.

Thanks for all your helps guys

[badboybubby]

mine was a little hit and miss at first but now I get (I pay for 30mb)

https://www.cableforum.co.uk/images/local/2011/03/108.png (http://www.speedtest.net)

[pip08456]

Both of my adapters were Broadcom but disabled the wired adaptor also just incase.

However I changed the password security to WPA2-Personal AES and this is what I have now got on my laptop wirelessly.

https://www.cableforum.co.uk/images/local/2011/03/107.png (http://www.speedtest.net)

Also see in Status that it says 130Mb.

Don't know where the auto-discover thing is but can't see it improving my connection all that much better than it is already.

Thanks for all your helps guys

Looking good, glad you're sorted!

[Mick Fisher]

Both of my adapters were Broadcom but disabled the wired adaptor also just incase.

However I changed the password security to WPA2-Personal AES and this is what I have now got on my laptop wirelessly.

https://www.cableforum.co.uk/images/local/2011/03/107.png (http://www.speedtest.net)

Also see in Status that it says 130Mb.

Don't know where the auto-discover thing is but can't see it improving my connection all that much better than it is already.

Thanks for all your helps guys
Looking good. :tu: :)

[craigj2k12]

okay, glad to see youve got it sorted