View Full Version : The Great 0845 Rip off.
I understood 0845 numbers are local rate numbers but not with VM who appear to have turned them into a nice rip off............
I agree, nice little cash cow
The number given for the Tax Credit Helpline is an 0845 so if VM want to rip someone off they are off to a good start with this one.
Ref:
Register with www.18185.co.uk and route your calls through them. Much cheaper than VM's standard rates. You just have to dial an 0800 number, wait for the announcement to start and then key the full number you want to call. Easy. Calls within the UK:
p/min
UK Fixed 1
UK mobiles (sat/sun) 6
UK mobiles (weekdays) 10
0845 Local (sat/sun) 3
0845 Local (weekdays) 3
0870 National (sat/sun) 1
0870 National (weekdays) 3
070 Personal 25
Why do we need to do this to stop the VM rip off ? Although it does confirm VM is ripping off its customers again..................allways thought it was a **** take to offer new customers a better deal than existing customers. Time to move methinks.......kind regards
whats wrong with looking on saynoto0870
there is a whole list of alternative numbers http://www.saynoto0870.com/companysearch.php just add virgin media to the search
The only number for the Tax Credit Helpline is an 0845
Not true and if you bothered to look there are local numbers (check the "phoning from abroad numbers" as they are always a geographic number)
http://search2.hmrc.gov.uk/kbroker/hmrc/contactus/search.ladv?raction=view&fl0=__dsid%3A&sm=0&ha=34&as=1&sf=&sp_scope=hmrc&sc=hmrc&nh=10&sr=0&cs=ISO-8859-1&tx1=&tx0=49679
---------- Post added at 10:05 ---------- Previous post was at 09:44 ----------
Remember that most 0845 numbers forward onto a normal number so very rarely will there not be an alternative
whats wrong with looking on saynoto0870
there is a whole list of alternative numbers http://www.saynoto0870.com/companysearch.php just add virgin media to the search
Nothing. very good thanks for the tip......kind regards.
---------- Post added at 10:38 ---------- Previous post was at 10:05 ----------
Not true and if you bothered to look there are local numbers (check the "phoning from abroad numbers" as they are always a geographic number)
http://search2.hmrc.gov.uk/kbroker/hmrc/contactus/search.ladv?raction=view&fl0=__dsid%3A&sm=0&ha=34&as=1&sf=&sp_scope=hmrc&sc=hmrc&nh=10&sr=0&cs=ISO-8859-1&tx1=&tx0=49679
---------- Post added at 10:05 ---------- Previous post was at 09:44 ----------
Remember that most 0845 numbers forward onto a normal number so very rarely will there not be an alternative
Thanks for the reprimand much appreciated. You judge other people by your standards and abilities.........kind regards
I'm just pointing out that you've moaned about something that isn't really an issue.. As with most thing in life there is an alternative, if you don't like VM then go to BT or another provider, if you want to stay with VM but think their 0845 charges are unacceptable then search for the local number or use the 18185 service. Coming on here moaning about something that isn't really an issue means that we don't have to judge you..instead you've done that for yourself ;)
RobboEdin
27-02-2011, 11:13
I'm just pointing out that you've moaned about something that isn't really an issue.. As with most thing in life there is an alternative, if you don't like VM then go to BT or another provider, if you want to stay with VM but think their 0845 charges are unacceptable then search for the local number or use the 18185 service. Coming on here moaning about something that isn't really an issue means that we don't have to judge you..instead you've done that for yourself ;)
Absolutely agree!
If you are not happy with paying £12.99 for your landline and £8 for anytime calls which doesn't cover 0845 numbers then there are plenty of other suppliers.
For instance, with BT you can get the landline for £10 per month if you pay annual in advance and their anytime calls costs only £5, including 0845 numbers and 200 free texts per month.
Marcus125
27-02-2011, 11:46
You should never use your VM landline for out going calls its a massive rip-off if you compare it to other providers. If every other phone company is cheaper than obviously VM over charge.
I only have a VM landline because my Sky mulitroom TV needs both boxes connect to a phoneline. But this month I've had to use it and the charges are a scandel but Meh.
Its £35 for 50mb or £37 for 50mb with phoneline with VM. Or I can pay VM £35 for 50mb and another provder £12,£47 in total before any calls. So as long as my VM call charges are under a tenner I'm no worse or better off than I would be with anyone else.
Thank you for all your input I have found it a most enlightening Forum.
Regards.
You should never use your VM landline for out going calls its a massive rip-off if you compare it to other providers. If every other phone company is cheaper than obviously VM over charge.
I only have a VM landline because my Sky mulitroom TV needs both boxes connect to a phoneline. But this month I've had to use it and the charges are a scandel but Meh.
Its £35 for 50mb or £37 for 50mb with phoneline with VM. Or I can pay VM £35 for 50mb and another provder £12,£47 in total before any calls. So as long as my VM call charges are under a tenner I'm no worse or better off than I would be with anyone else.Sure you used emotive enough terms there, Marcus.
If that is how you feel over 1-2p per minute difference in call charges, I can only assume you have a number of exploding veins in your forehead when Sky put their charges up annually...;)
btw, if you are so unhappy with VM call charges, why don't you get a BT line? Or could it be you are focussing on one part of an equation, not taking the others into account when making your (oft repeated) point?
Harryn9000
27-02-2011, 17:23
there is a very easy option here virgin give u a pack for 5 pound a month and u can call 0845 number for free upto 250 mins a months i got it about 2 months ago saved a fortune on the bill.
---------- Post added at 17:23 ---------- Previous post was at 17:20 ----------
it not on the website so u can only get it over the phone
mersey70
28-02-2011, 11:32
there is a very easy option here virgin give u a pack for 5 pound a month and u can call 0845 number for free upto 250 mins a months i got it about 2 months ago saved a fortune on the bill.
---------- Post added at 17:23 ---------- Previous post was at 17:20 ----------
it not on the website so u can only get it over the phone
Virgin 'give' you this option for another £5 a month, that's good of them. I assume that's in addition to the £8 a month for unlimited 01/02/03 calls, £2 for CLI, £1.75 for reduced international calls. It is staggeringly expensive.
It is my understanding you cannot just call and ask for this option anyway, it is only available to a certain group of customers.
VM's landline phone service is without any shadow of a doubt the most expensive on the market bar none and more than cancels out any savings I make on the TV side of things.
But we can call VM mobiles though!
Harryn9000
28-02-2011, 13:30
i got it of some fella who checked how my service was he was scotland if i remember right and he said i called 08 numbers alot so he said would i be intrested at 5 months so i said yes.
mersey70
28-02-2011, 14:09
i got it of some fella who checked how my service was he was scotland if i remember right and he said i called 08 numbers alot so he said would i be intrested at 5 months so i said yes.
It's been mentioned many times on here, it isn't a freely available option hence it isn't advertised on the site.
I was not eligible when I enquired, most people don't seem to be either. You have to be a 'review' customer although I fancy I might be eligible come March 7 when I am contractually able to cancel the phone service!
Well when I complained about 0845 etc numbers I was offered and accepted £1.50 per month charge for unlimited calls to 08 numbers, however it does not include 0844
mersey70
14-03-2011, 11:03
Well when I complained about 0845 etc numbers I was offered and accepted £1.50 per month charge for unlimited calls to 08 numbers, however it does not include 0844
I was offered a 0870 package (for a fee) when I phoned to give notice to cancel my phone service but that was the first time they have ever offered me it which seems a shame.
djchapple
14-03-2011, 17:30
whats wrong with looking on saynoto0870
there is a whole list of alternative numbers http://www.saynoto0870.com/companysearch.php just add virgin media to the search
A great service but far too time consuming.
Normally I just want to dial a number. Going to the computer, waiting for it to load and then to "saynoto0875" is not a sensible option.
I'm all for 18185 OR if the computer is necessary (number not accepted by 18185) what's wrong with Skype?
bargainhunter
28-03-2011, 21:06
Virgin charge you for 0845 and 0870 calls while BT dont.... BUT... literally the minute BT began giving you free calls to 0845 and 0870 numbers.... everyone changes their numbers to 0871 and 0844 which are chargeable.... Its just a game of cat and mouse.
The BEST resolution for this is to visit a site like www.0870alternative.com
I have found this site easy to use and exceptional when searching for alternative numbers. They seem to have 0870, 0845 and 0844 and 0871 alternative numbers. I have even found 090 numbers on there which are the £1+ per minute premium numbers.
Also, the site is free to use and means that you can save a fortune...... I use to get wound up by being kept on hold being told how important my call was.... whilst paying for every minute I was hanging on and with calls sometimes at 35p..... was costing a fortune...
richard1960
28-03-2011, 22:30
Virgin charge you for 0845 and 0870 calls while BT dont.... BUT... literally the minute BT began giving you free calls to 0845 and 0870 numbers.... everyone changes their numbers to 0871 and 0844 which are chargeable.... Its just a game of cat and mouse.
The BEST resolution for this is to visit a site like www.0870alternative.com
I have found this site easy to use and exceptional when searching for alternative numbers. They seem to have 0870, 0845 and 0844 and 0871 alternative numbers. I have even found 090 numbers on there which are the £1+ per minute premium numbers.
Also, the site is free to use and means that you can save a fortune...... I use to get wound up by being kept on hold being told how important my call was.... whilst paying for every minute I was hanging on and with calls sometimes at 35p..... was costing a fortune...
I agree as soon as 0870/0845 numbers become included by BT the chargeable numbers changed i always use sayno to 0870 or alternatively search the net for 0800 numbers like i use when i contact my energy supplier,or just plain old geographic numbers.:)
papasmurf
03-04-2011, 03:59
Couple of good web-sites there. Cheers chaps.:tu:
whats wrong with looking on saynoto0870
there is a whole list of alternative numbers http://www.saynoto0870.com/companysearch.php just add virgin media to the search
0845 is the topic m8.. although some others are a pain too....
The number given for the Tax Credit Helpline is an 0845 so if VM want to rip someone off they are off to a good start with this one.
Ref:
Register with www.18185.co.uk and route your calls through them. Much cheaper than VM's standard rates. You just have to dial an 0800 number, wait for the announcement to start and then key the full number you want to call. Easy. Calls within the UK:
p/min
UK Fixed 1
UK mobiles (sat/sun) 6
UK mobiles (weekdays) 10
0845 Local (sat/sun) 3
0845 Local (weekdays) 3
0870 National (sat/sun) 1
0870 National (weekdays) 3
070 Personal 25
Why do we need to do this to stop the VM rip off ? Although it does confirm VM is ripping off its customers again..................allways thought it was a **** take to offer new customers a better deal than existing customers. Time to move methinks.......kind regards
or you could try saynoto0870.com for the geographical numbers.
---------- Post added at 17:25 ---------- Previous post was at 17:24 ----------
0845 is the topic m8.. although some others are a pain too....
0845 number are on the saynoto0870 site too.
Marcus125
04-04-2011, 23:38
Here is a PDF of Virginmedias phone charges updated for April 11.
CLICK (http://shop.virginmedia.com/content/dam/allyours/pdf/005213-010411-Residential-Phone-Review-V1.pdf)
Incase anyone was interested. It appears they do offer a TALK 08 services one charged at £2 monthly and one charged at £5 monthly check section/page 5
Hopefully that will help anyone with a none helpful C/S Rep as we know VM have 1 or 2.
As far as I know the Talk 08 services are currently being trialled with some customers, it's not yet available for all yet
So you can't currently just ask for them
sixfoottwo
05-04-2011, 10:45
CLICK (http://shop.virginmedia.com/content/dam/allyours/pdf/005213-010411-Residential-Phone-Review-V1.pdf)
Off topic, but what are all those codes at the end?
PS I alwys use No to 0870 - it must have saved me a fortune over the years - a few beers anyway!
it's not yet available for all yet
And now it is
From today, customers can get a 'Home Phone Review' which will mean Virgin will review their prior call history, and suggest the appropriate add ons
Great... Thats telco upsells out the window!
Call center staff will get there first!
That's always been the case though
But now they have a tool that I don't
Again, that's been the case for quite a while.
The new Talk Add ons have been introduced as part of the review
Harryn9000
05-04-2011, 17:40
i have had it for a couple of months now must have a trialist then. i had a courtesy call and it was suggest then. now all virgin need is something to cover mobiles and we are sorted.
there is a very easy option here virgin give u a pack for 5 pound a month and u can call 0845 number for free upto 250 mins a months i got it about 2 months ago saved a fortune on the bill.
---------- Post added at 17:23 ---------- Previous post was at 17:20 ----------
it not on the website so u can only get it over the phone
I just love the way people bandy the word FREE so easily
Free is free!!! ...It's another £5.00 a month... Thats £60.00 per year...It's not Free
No it's not. Should be 'inclusive' instead
---------- Post added at 15:39 ---------- Previous post was at 15:38 ----------
i have had it for a couple of months now must have a trialist then. i had a courtesy call and it was suggest then. now all virgin need is something to cover mobiles and we are sorted.
I think there is one already
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