SH installed, was slow, but fixed now?

[MarkProvanP]

We got our Super Hub today, and I activated it as soon as I could. We got a similar IP to what we used to have (82.xxx.xxx.xxx) and the speeds were... slow. Every Speedtest.net I did had a slower and slower speed each time, until the internet completely crapped out. Rebooted, and it failed to get an WAN IP. Rebooted again and again, until leaving it to go and get the housephone to phone 150. With the horrible robot lady in the ear, just checked the status page and it has a 72.xxx.xxx.xxx IP and it works. Speedtest.net is giving me between 25-30 down, 42ms ping but an odd upload. It sits doing nothing for 10 seconds, then starts and slowly accelerates to 1Mb/s, with that being the end result. Pingtest.net gave me an A score, with around 7ms jitter and a 40ms ping.

Strangely enough, the last internet article I read before it crapped out was this:
http://www.theregister.co.uk/2011/02/22/virgin_media_superhub_fail/

The article was a bit ambiguous, but are these problems increasing in frequency? Was there any reason they posted the article today especially?

[General Maximus]

tbh dude (and I know I am going to be criticised for being too negative) but it sounds like pretty much everyone is having a problem with the super hub in one way or another. I only hope that all the complaints and feedback are being collated and VM will learn from this.

I dont like being forced to use crap and I feel like we have gone back to the days when they were shipping usb modems (thank god I already had an ethernet one); nice and easy to absolute rubbish equipment at the end of the day

[craigj2k12]

Is your issue fixed then? Different modems react differently to different power levels. Post your connection stats and we will take a look

[MarkProvanP]

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 323000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 44 55616000 Kbits/sec 323000000 Hz 4.4 dBmV 43.2 dB Hybrid
Locked QAM256 41 55616000 Kbits/sec 299000000 Hz 5.3 dBmV 43.9 dB Hybrid
Locked QAM256 42 55616000 Kbits/sec 307000000 Hz 4.9 dBmV 44.4 dB Hybrid
Locked QAM256 43 55616000 Kbits/sec 315000000 Hz 4.6 dBmV 43.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 7 10240 Kbits/sec 25800000 Hz 39.4 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 1422
Max Traffic Rate 32220000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 1616
Max Traffic Rate 1111000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Wed Feb 23 17:34:47 2011