pentala
21-02-2011, 18:52
Hi,
I've been having some issues now for approx 6-8 months with what appear to be L3 connection losses. I've spoken to tech support a number of times but seem to be getting nowhere.
I'm on my 3rd router now - having used a mixture of linksys, netgear & dlink devices - I'm now running on a DLink Dlink-DIR615 rev d using the DD-WRT firmware - DD-WRT v24-sp2 (07/16/10) std - build 14815
Every few weeks or so it appears as if the IP address becomes stale. No L3 traffic is passing, no access to the internet. Can't even access the admin interface on the cable modem... Refreshing the WAN IP address on the router will bring the connection back to life. Normally I would say that this would be a HW/SW issue with the router but as I have used 3 different devices and they all exhibit the same problem...?
I've just spoken to Virgin Support again to be advised that in order to maintain a working connection I should be re-booting my router at least every 2 days because the memory will fill up.....!
They have also advised that they cannot support a configuration where the PC is on a wired connection to the router, only wireless.....i've tried explaining that a laptop on a wireless connection also exhibits the same connection but they aren't interested.
Speaking with the support guys they suggest that the only checks they will do are at L2 to the modem, they are not interested at any layers above that. Indeed if I call them when the error occurs, the first thing they do is reboot the router - which has the same effect as renewing the lease i.e. it starts working....
Can anyone please help me as to how I can progress this further? Tech support will not troubleshoot above L2 and they won't escalate the call to the network support guys......
HELP!
Andy.
I've been having some issues now for approx 6-8 months with what appear to be L3 connection losses. I've spoken to tech support a number of times but seem to be getting nowhere.
I'm on my 3rd router now - having used a mixture of linksys, netgear & dlink devices - I'm now running on a DLink Dlink-DIR615 rev d using the DD-WRT firmware - DD-WRT v24-sp2 (07/16/10) std - build 14815
Every few weeks or so it appears as if the IP address becomes stale. No L3 traffic is passing, no access to the internet. Can't even access the admin interface on the cable modem... Refreshing the WAN IP address on the router will bring the connection back to life. Normally I would say that this would be a HW/SW issue with the router but as I have used 3 different devices and they all exhibit the same problem...?
I've just spoken to Virgin Support again to be advised that in order to maintain a working connection I should be re-booting my router at least every 2 days because the memory will fill up.....!
They have also advised that they cannot support a configuration where the PC is on a wired connection to the router, only wireless.....i've tried explaining that a laptop on a wireless connection also exhibits the same connection but they aren't interested.
Speaking with the support guys they suggest that the only checks they will do are at L2 to the modem, they are not interested at any layers above that. Indeed if I call them when the error occurs, the first thing they do is reboot the router - which has the same effect as renewing the lease i.e. it starts working....
Can anyone please help me as to how I can progress this further? Tech support will not troubleshoot above L2 and they won't escalate the call to the network support guys......
HELP!
Andy.