super hub issues

[andycable]

I have just upgraded from a 10 Meg broadband to 30 Meg.. Thought excellent!! Nice fast Internet and game play for ps3



HOW WRONG WAS I!!



I did have modem and router separate and played on ps3 no problem..



I now have supper hub and the wireless on it it just not good at all.fifa lags really bad!!

What can I do??? Can I return the supper hub?? What has people done??

Also on the supper hub there's 3 lights one is blue at the top and the other two lights green? Is this normal??? The people in India are useless!! Sure they are there to stress me out!

Can I use old modem and router and still get 30meg? I doubt the old equitment will support 30mg i don't know what to do!



Any help would be v grateful



cheers Andy

[Marcus125]

Type 192.168.0.1 into your address bar then log into your superhub. Then click advanced settings, then on the left click services and untick IP FLOOD DETECTION and FIREWALL FEATURES I assume your pc has a firewall.

Then go to wireless settings and change your wireless channel, go for channel 11 or 12.

These things MAY help/

[StevenJohnson]

I too have just upgraded to the 30mb and using the Superhub. Best thing to do is post on the Official Virgin Media forums. There are active Tech guys reading the posts and posting random help. Mine has settled quite a bit since the installation, but I still get random disconnects from the Hub and Wireless performance is no where near as good as my old set-up.

[andycable]

fifa is really bad playing on the hub.. marcus firewall ok to untick?

[Hugh]

Three lights as you have described them are normal.

Also, follow marcus's instructions and change 802.11 mode to 145Mb/s (if you have g wireless).

It's ok to untick firewall if you have one on your pc/laptop.

[andycable]

what do u mean g wirless???do i need my old dongle back in pc?
just got windows firewall,and avast
wirless band settings Wireless Band 2.4GHz (Recommended) 5GHz
when i tick 5ghz light on wirless goes blue??

wont work how cums???

[Hugh]

5ghz is "n" wireless, 2.4ghz is "g" wireless.

[andycable]

i dont get it cos its a supper hun and thought it was n wirless built in?

[qasdfdsaq]

Not true, though I'm guessing you got this from VM's support forums, on which Mark Wilkin's post about 2.4 vs 5Ghz is almost entirely incorrect.

5Ghz is 'a' and 'n' wireless.
2.4Ghz is 'b' 'g' and 'n' wireless.

'n' can run on either frequency, and technically any other frequency, as can 'a' and 'g'

[Marcus125]

fifa is really bad playing on the hub.. marcus firewall ok to untick?

Yes you can untick firewall, even if you had issuses you could just turn it back on. Just fo information here are 2 results from pingtest.net

WITH FIREWALL AND IP FLOOD DETECTION OFF

http://www.pingtest.net/result/35056360.png

AND WITH THEM TURNED ON
http://www.pingtest.net/result/35056599.png

[andycable]

my light on the wirless goes blue when i change the 2.4 to 5ghz
does this happen to you guys?how can it be fixed to run at 5ghz

---------- Post added at 15:17 ---------- Previous post was at 15:13 ----------

thanks for all your help really apriciate it :o)

just bit upset as ps3 not running well online as it use to

[Hugh]

What is the wireless on the devices you are trying to attach to the superhub - n or g?

[andycable]

just a playstation 3..
what ever a ps3 is?

---------- Post added at 15:28 ---------- Previous post was at 15:24 ----------

how do i change 802.11 mode to 145Mb

---------- Post added at 15:33 ---------- Previous post was at 15:28 ----------

sure ps3 is a g

[Marcus125]

just a playstation 3..
what ever a ps3 is?

---------- Post added at 15:28 ---------- Previous post was at 15:24 ----------

how do i change 802.11 mode to 145Mb

---------- Post added at 15:33 ---------- Previous post was at 15:28 ----------

sure ps3 is a g

Just try what I said earlier in the post it should help. Becareful with any thing else you could end up lossing your connection between your devices and the hub then you won't be able to get back on the net to ask for help.

If what I suggested doesnt help then maybe try the official VM support forums as it has a gaming section.

[philce]

Anyone using PS3 media server successfully with the "super" hub?

Seriously this is one crap piece of kit, who tested it???

[andycable]

ps3 full stop is crap with super hub!!!

---------- Post added at 16:38 ---------- Previous post was at 16:32 ----------

crap super sub with ps3!!

[Hugh]

andy, how are the rest of the devices using the internet connection (PC's, laptops, etc)?

[andycable]

i am using pc through eternet cable conected to super hub,ps3 wirles as the ps3 has wirles built in, but the conection v slow

i was using a old virgin modem and then router ps3 was great
since the change the game play keeps stopping

[Hugh]

How is the speed on the wired PC?

[andycable]

yeah really good mate 31 meg

[StevenJohnson]

i am using pc through eternet cable conected to super hub,ps3 wirles as the ps3 has wirles built in, but the conection v slow

i was using a old virgin modem and then router ps3 was great
since the change the game play keeps stopping

Same here mate...
Takes ages to sign in, sometimes I get the message below saying it is taking too long... never had these issues with old set up... very frustrating!

[andycable]

what do you do then???? do you think virgin will let me go back to 10meg and my old set up??? leat i could play online

[StevenJohnson]

what do you do then???? do you think virgin will let me go back to 10meg and my old set up??? leat i could play online

Well if things don't improve, I will be ringing them up and asking to be downgrading to 20mb and having the Hub replaced.

[harveyadam]

Andycable - just out of interest, I'm getting the 30mb upgrade tomorrow(from 10mb) along with the superhub (hopefully, don't let me down home delivery network!) - could you tell me what the set up / installation was like? Did the activation go easy and quick?

Sorry to hear you're having issues with your new equipment.

[andycable]

yes activation was great getting fast internet main problem is the super hub for ps3 is horrible!!even the bbc i player ect is stopping ect

[harveyadam]

Thanks. I'll have a PS3 attached as well so will let you know if I get the same issues or if it's OK.

[andycable]

thanks mate message me let me know

[pearl]

In my experience it is more likely to be the ps3 than any particular router. I had trouble with the ps3 with 2 previous routers and if I put my laptop in the same place as the ps3 the laptop would have perfect signal but the ps3 would still have trouble.

However since I got the super hub the ps3 is connecting fine.

[andycable]

i had router and modem and ps3 was fine now the supper hub the ps3 onlne experince aint good

[zekeisaszekedoes]

Seriously this is one crap piece of kit, who tested it???

I think the general consensus points to poorly-trained circus animals. ;)

[andycable]

circus animals lol

now i cant get on my ps3 at all!

[alexcopeland]

Couple of options for the PS3 is to either use a wired connection or you could try adding your PS3 to DMZ.

[andycable]

dmz?? i have no idea how to do that mate.. what can i do?? i have taken a 12 mth contract and its worse on a ps3 game play,good speeds on net tho.rather have the good gameplay tbh

wired conection is 2 far from bedroom

[andycable]

yes sent the virgin super hub back!!!!!!!woop woop!!!! :o) pile ov junk!!

[StevenJohnson]

yes sent the virgin super hub back!!!!!!!woop woop!!!! :o) pile ov junk!!

What happens now then?
Are they sending you a modem?