pulegium
10-02-2011, 08:44
So... The company I work for has a deal with VM and we're supposed to get offers at "Partner Rates" rates. Anyway, this looked good, and I thought of switching to them.
Signed up, filled in a form and got a reference number, which I could use to check the order status. So far so good. Checked the status and it said 'we will send you an email within 10 days'. Good, so I waited 10 days. No email.
I sent an email to the address provided on the VM PR website (no phone numbers or anything like that were there). No response.
I then phoned VM Customer support (new customers) phone. A chap that picked up the call checked my postcode and said there are no orders pending. I said that I used VM PR site to register and I have a reference number and the site seems to know about it (still saying wait 10 days). He said he can't check that and he'll transfer me to someone else who might be able to help. Fair enough.
So I got transferred to a girl presumably in PR dept. Explained the situation, she then asked what is the company name. I told her. She then said, she can't do anything and I need to speak to my company's HR dept as they should be dealing with this. That's bizarre I said, it's me who's trying to get the service and all this PR business is just to get slightly lower rates.
I asked if she could check the order status as I have order ref number, but she said she can't do that. Well, then I said, we're not really making any progress here and asked what should I do. Now, the response I got was kind of shocking, so I even forgot to ask her name... She said that I'm not obliged to use VM service at all. :shocked:
WTF?! Is that how they "welcome" new customers?
I then wrote to a company that handles all communications with VM PR asking for help. Now just waiting for response.
I wonder if anyone knows any contact details (phone) of this mysterious VM PR department?
Signed up, filled in a form and got a reference number, which I could use to check the order status. So far so good. Checked the status and it said 'we will send you an email within 10 days'. Good, so I waited 10 days. No email.
I sent an email to the address provided on the VM PR website (no phone numbers or anything like that were there). No response.
I then phoned VM Customer support (new customers) phone. A chap that picked up the call checked my postcode and said there are no orders pending. I said that I used VM PR site to register and I have a reference number and the site seems to know about it (still saying wait 10 days). He said he can't check that and he'll transfer me to someone else who might be able to help. Fair enough.
So I got transferred to a girl presumably in PR dept. Explained the situation, she then asked what is the company name. I told her. She then said, she can't do anything and I need to speak to my company's HR dept as they should be dealing with this. That's bizarre I said, it's me who's trying to get the service and all this PR business is just to get slightly lower rates.
I asked if she could check the order status as I have order ref number, but she said she can't do that. Well, then I said, we're not really making any progress here and asked what should I do. Now, the response I got was kind of shocking, so I even forgot to ask her name... She said that I'm not obliged to use VM service at all. :shocked:
WTF?! Is that how they "welcome" new customers?
I then wrote to a company that handles all communications with VM PR asking for help. Now just waiting for response.
I wonder if anyone knows any contact details (phone) of this mysterious VM PR department?