VM 10MB - Xbox live problem

[orukasek]

Hi everyone.
I have VM 10MB from january 2010.
For over six months I enyojed plaing xbox live without any problems. Since 2 - 3 months I am experiencing a problems when playing online (freezing), everyone just disconnect as this is very annoying.
I have received 2 new D link 615 routers and nothing has changed.
When doing speed test download usually is over 8 - 9 MB, ping about 35 - 60
or on ping test.net is ping 20 - 30 to jigger 5 - 15 with grade A, only after restarting the modem. After while everything increase and I cannot play online any more. Does anyone can help me?
Today I upgraded to 20MB to check if will be any better, but it is worts, as download speed is even below 5MB.
My cousin is using a talk talk DSL broadband with max speed of 4mb, and he does not have this problems.

[jb66]

The wireless on Xboxs are poor, try ethernet

[vmfriend]

To clarify, how is the xbox connected to the router .

[orukasek]

VM BlackModem >> D-Link 615 >> X Box 360, cable connection.
This morning Ping Test Grade D, Ping 118 Jitter 104

Speed Test - Ping 37 Download Speed 7.98 Upload Speed 0.69

Wireless only on my laptop.

[Telford240]

The wireless on Xboxs are poor, try ethernet

My Xbox wireless on my new slim is great, I hardly cut out at all

[jb66]

My Xbox wireless on my new slim is great, I hardly cut out at all

Ive heard that, its the dongles that plug into the xbox tht seem to be the worst

[trickytree]

Never had an issue ever with my dongle (ooer missus) and this has been on 2 different 360's and 3 different broadband suppliers.
It's usually the routers to blame.
I even moved house and before my Virgin was connected I 'borrowed' a neighbours connection so the dongle has always been rock steady

[orukasek]

This is cable connection, not wireless

[vmfriend]

Ok basics first, this is a starter for ten, remove the router and connect your PC to the modem directly then run a speedtest.

Are the results different ?

It's also worth posting the stats from the modem and posting them as one of the technically minded on here may be able to offer an opinion as to whether it is the connection itself or the equipment (ie the modem or router)

[Daveoc64]

Ive heard that, its the dongles that plug into the xbox tht seem to be the worst

That's not been my experience.

They're using very high quality networking hardware in the dongles and because they're so directly integrated into the console's software they work very well.

[orukasek]

Is it any good?

[pip08456]

Is it any good?

What you have posted looks fine, where's the upload?

[orukasek]

Upload:



Why then if I make one test is fine, and after I make another one is becomingh **** like 2mb download speed with pings going over couple of hundreds?

I really do not understand. It looks to me the signal is not solid.

[pip08456]

Upload is within spec as well.

Any test you run you should specify and also do connected directly to the modem so as to take a router problem out of the equasion.

[orukasek]

tests done one after each other. does not looking solid.

[pip08456]

tests done one after each other. does not looking solid.

Those reuslts look OK-min B

[orukasek]

now i connected netgear wgr 614 v9. my xbox live looks better but please look at the speed tests. 1 - 2mb out of 20mb. on d link 615 test are simillar as just on the virgin modem.


after resetting is fine, 5 minutes after it is going down again.

if the tests are fine why xbox live is freezing?

[pip08456]

Speedtests should be undertaken without the router.

[orukasek]

i know. the previous ones are done without the router.
Test with and without are more less the same. I do not complain about speed of the internet of my internet on my pc, but problem with playing games on xbox live.
why if the test results are goodfor you on xbox are not good enough, and my cousin have talk talk with max 4mb download speed and he does not have any problems with it?

is it the problem with the line or maybe the virgin modem? customer service says that the results are good in their opinion but i am not satisfied with it

[pip08456]

So far you have given very little to go on.

Look here (http://www.cableforum.co.uk/board/12/26006-cable-modem-signal-levels.html)and post back.

[orukasek]

my downstream power looks to high to me. what do you think?
Downstream Receive Power Level : 8.3 dBmV

[pip08456]

my downstream power looks to high to me. what do you think?
Downstream Receive Power Level : 8.3 dBmV

Without the rest of the stats it is meaningless.

[orukasek]

which one you want me to post?

[pip08456]

which one you want me to post?

Upstream/ downstream and event log plus a tracert to bbc.co.uk
DON'T forget remove you MAC address.

[orukasek]

Upstream/ downstream and event log plus a tracert to bbc.co.uk
DON'T forget remove you MAC address.

whats is this?? tracert to bbc.co.uk

[orukasek]

Sorry if I am messing up, but I do not know how to attach better.

Event Log

Wed Oct 27 15:33:27 2010 Wed Oct 27 15:33:27 2010 Information (7) The s/w filename specified in the config file is the same as ...
Wed Oct 27 15:33:27 2010 Wed Oct 27 15:33:27 2010 Information (7) A software upgrade filename was specified in the config file.
Wed Oct 27 15:33:27 2010 Wed Oct 27 15:33:27 2010 Information (7) Authorized
Wed Oct 27 15:33:26 2010 Wed Oct 27 15:33:26 2010 Information (7) Registration complete!
Wed Oct 27 15:33:26 2010 Wed Oct 27 15:33:26 2010 Information (7) We registered with a DOCSIS 1.1 config file!
Wed Oct 27 15:33:26 2010 Wed Oct 27 15:33:26 2010 Information (7) Received a REG-RSP message from the CMTS...
Wed Oct 27 15:33:26 2010 Wed Oct 27 15:33:26 2010 Information (7) Sending a REG-REQ to the CMTS...
Wed Oct 27 15:33:26 2010 Wed Oct 27 15:33:26 2010 Information (7) CableModem SNMP configure complete
Wed Oct 27 15:33:26 2010 Wed Oct 27 15:33:26 2010 Information (7) IP init completed ok
Wed Oct 27 15:33:26 2010 Wed Oct 27 15:33:26 2010 Information (7) CableModem TFTP init ok
Wed Oct 27 15:33:26 2010 Wed Oct 27 15:33:26 2010 Information (7) CableModem DHCP client init ok
Wed Oct 27 15:33:26 2010 Wed Oct 27 15:33:26 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
Wed Oct 27 15:23:55 2010 Wed Oct 27 15:23:55 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Oct 27 15:22:17 2010 Wed Oct 27 15:22:17 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Oct 27 15:20:27 2010 Wed Oct 27 15:20:27 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Oct 27 15:17:16 2010 Wed Oct 27 15:17:16 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Oct 27 15:14:14 2010 Wed Oct 27 15:14:14 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Oct 27 15:04:21 2010 Wed Oct 27 15:04:21 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Oct 27 14:39:41 2010 Wed Oct 27 14:39:41 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Oct 27 14:32:33 2010 Wed Oct 27 14:32:33 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Wed Oct 27 14:13:17 2010 Wed Oct 27 14:13:17 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Tue Oct 26 16:30:15 2010 Tue Oct 26 16:30:15 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.

[Jayster]

If you are using Windows open up command prompt and type tracert www.bbc.co.uk.
Your power level seems to have dropped.

[orukasek]

I have been screwing dB "things" to lower it the power level.
Tracert www.bbc.co.uk below:


I spoken to VM customer service again, and the Indian fella said there are some maintanance work going on in my area, but I do not believe this as opposite neighbout do not have any problems at all, and my problem is going on over 2 months now.

[Jayster]

They will nearly always make up an excuse, There is definitely a problem which im sure somebody on here will be able to tell you what it is. If you want to talk to somebody from the UK your best shot is to phone just after 8AM.

[Hom3r]

The wireless on Xboxs are poor, try ethernet

I run my 120GB Elite with the standard Wifi and have no problems.

---------- Post added at 21:05 ---------- Previous post was at 21:04 ----------

Have you tried giving the XBox a static IP?

[Jayster]

I run my 120GB Elite with the standard Wifi and have no problems.

---------- Post added at 21:05 ---------- Previous post was at 21:04 ----------

Have you tried giving the XBox a static IP?

I forgot to add that i used to run my xbox with the usb wifi dongle and it worked fine.

[orukasek]

I run my 120GB Elite with the standard Wifi and have no problems.

---------- Post added at 21:05 ---------- Previous post was at 21:04 ----------

Have you tried giving the XBox a static IP?

No I did not. I do not understand that bloody D-link router settings. I got used to netgear as was very easy. But will give a try. Have you got any instruction how to set up the xbox and router for a static IP?

I am running on cable my xbox 360.

I have VM from January 2010. First 6 - 7 months was fine, after problems started, on PC I could stand it as downloading and browsing is not to bad.
When problems started I was checking connection everywhere and I found that I had my cable connected to next door neighbour. Then I arranged new connection. They provided me with new cable about 3 weeks ago. I had also VM engineer who was running the tests. He said the signal is fine, but when I show him how the games freezing on xbox live he was shocked and he could not give me an answer where is the problem. He left me with the problem and virgin does not care.
I used to have a talk talk and I had simillar situation that after while connection for xbox became lower (they were saying that "exchange" is 2 miles away and this is the reason why my internet is so slow), then I switched to VM.