BritAngie
23-10-2010, 12:08
Morning all,
I just got a letter this morning from virgin with a spangly card inside saying I was one in a million and I had access to the new shiny virgin player. So I log in to try it out only to find I'm not eligible as I don't have the right package. What makes me mad is why send me this when it should be obvious from my account I can't have it. :( Why not just send out saying - this is available would you like to upgrade to take advantage rather than the implication you already have it. I do hate these sort of tactics and as a long standing customer it does make me disappointed.
I just got a letter this morning from virgin with a spangly card inside saying I was one in a million and I had access to the new shiny virgin player. So I log in to try it out only to find I'm not eligible as I don't have the right package. What makes me mad is why send me this when it should be obvious from my account I can't have it. :( Why not just send out saying - this is available would you like to upgrade to take advantage rather than the implication you already have it. I do hate these sort of tactics and as a long standing customer it does make me disappointed.