Modem Keeps Dropping Out

[archie hunter]

I'm in the B90 area and for the week or so i'm constantly having to reboot my modem (S/A 2100). Sometimes I need to reboot several times before it reconnects.
Just checked the log and I have a few of the following messages:

Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out

Is anyone else having this problem or does this sound like a faulty modem?

[jb66]

Who knows without full signal levels

[archie hunter]

Here's the signal info:
Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.
Downstream Status Operational
Channel ID 182
Downstream Frequency 331000000 Hz
Modulation 256QAM
Bit Rate 10242000 bits/sec
Power Level 3.8 dBmV
Signal to Noise Ratio 38.5 dB
Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.
Upstream Status Operational
Channel ID 2
Upstream Frequency 22200000 Hz
Modulation 16QAM
Symbol Rate 514000 bits/sec
Power Level 34.5 dBmV

[Peter_]

Your power levels appear normal but without being checked by an agent remotely a fault cannot be ruled out so you need to call tech support.

[archie hunter]

Cheers Masque. I'll give them a call.