Can't even open google after throttle?

[maxy]

Hi guys,

I'm currently under the 10mb package and waiting for upgrade by my landlord, and I'm not sure why.. (lets assume the connection is being throttled), around 7.30pm in some days, the connection just went down.I can't even open google.co.uk or other UK websites.

Is it normal in this case ? I saw the traffic management table said they throttled 75% and I should still have 2.5mb...

[Horace]

What you're suffering from isn't throttling. Give it 30 mins and if it's still not working reboot the modem/pc/router. After that it's time to contact Virgin.

[maxy]

Well..... restarting the router won't help, maybe just become better for couple of minutes..
the connection only become slightly better around 11pm (get google page loaded in 10+s)... then fully recovered around 1 or 2am.

By the way I'm living in Loughborough and also having some connection problem in my last house (not the same problem). Is it because the connection here sucks?

[grim reaper]

i doubt there is a general connection problem in loughborough however there could be a problem with your specific connection ... posting your modem stats will be a starting point to getting to the bottom of it

click this (or type it in your browser) http://192.168.100.1/

click login ... use root as both user name and password and then copy and paste the stats for downstream and upstream and also the log entries

[maxy]

Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.6 dBmV
Downstream SNR : 39.0 dB

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 37500000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.5 dBmV
Upstream Mini-Slot Size : 2

Tue Oct 12 15:36:56 2010 Tue Oct 12 15:36:56 2010 Information (7) The s/w filename specified in the config file is the same as ...
Tue Oct 12 15:36:56 2010 Tue Oct 12 15:36:56 2010 Information (7) A software upgrade filename was specified in the config file.
Tue Oct 12 15:36:56 2010 Tue Oct 12 15:36:56 2010 Information (7) Authorized
Tue Oct 12 15:36:56 2010 Tue Oct 12 15:36:56 2010 Information (7) Registration complete!
Tue Oct 12 15:36:56 2010 Tue Oct 12 15:36:56 2010 Information (7) We registered with a DOCSIS 1.1 config file!
Tue Oct 12 15:36:56 2010 Tue Oct 12 15:36:56 2010 Information (7) Received a REG-RSP message from the CMTS...
Tue Oct 12 15:36:56 2010 Tue Oct 12 15:36:56 2010 Information (7) Sending a REG-REQ to the CMTS...
Tue Oct 12 15:36:56 2010 Tue Oct 12 15:36:56 2010 Information (7) CableModem SNMP configure complete
Tue Oct 12 15:36:55 2010 Tue Oct 12 15:36:55 2010 Information (7) IP init completed ok
Tue Oct 12 15:36:55 2010 Tue Oct 12 15:36:55 2010 Information (7) CableModem TFTP init ok
Time Not Established Time Not Established Information (7) CableModem DHCP client init ok
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.

Of course the connection doesn't has any problem now since I'm posting here :P
But i think it happens 3-4 times for the last couple of weeks

[mjpartyboy]

Sounds like the behaviour of being on an oversubscribed UBR. In other words, too many users using the service.

[maxy]

We only have 4 pc in our house....I did checked the DHCP client list when the problem started and it showed only 4 of us.

I don't think 4 users are too many for a 10mb package...

[arcimedes]

We only have 4 pc in our house....I did checked the DHCP client list when the problem started and it showed only 4 of us.

I don't think 4 users are too many for a 10mb package...

It wont be the number of users in your house but what the other users connected to the same access point as you are doing.

[pip08456]

In other words do a test connected direct to the modem. This will rule out a router problem and other users.

[jb66]

It could be the upstream being hammered by all your equipment

[maxy]

Ok..... I will try it out when this happens again