Poor ping and speed tests again and again

[diydad]

Just folowing up on my previous posts about continually being dropped from games servers etc ran a quick ping test tonight

http://www.pingtest.net/result/25470773.png (http://www.pingtest.net)



http://www.pingtest.net/result/25472168.png (http://www.pingtest.net)

and also a speed test

https://www.cableforum.co.uk/images/local/2010/10/69.png (http://www.speedtest.net)

so please virgin remind me why i'm paying for 50mb

just not good enough

[Peter_]

Please post the Upstream and Downstream stats from your modem just click http://192.168.100.1/CmOpConfig.asp or if that does not work click http://192.168.100.1/

Have you actually rang the 50Mb Support line on 0800 052 0431 preferably after 0800.

[Corpy]

Hi i just had my 50mb today i just tested mine

its as shows

https://www.cableforum.co.uk/images/local/2010/10/68.png (http://www.speedtest.net)

http://www.pingtest.net/result/25474640.png (http://www.pingtest.net)

[diydad]

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 57 58 59 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 1.16 0.60 -0.17 N/A
RxMER
(dB) 36.17 35.97 36.17 N/A
Correctable
Codewords 499 473 239 N/A
Uncorrectable
Codewords 310 313 321 N/A



Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 25800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 46.25 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

[Peter_]

That looks fine so you need to call the 50Mb Support line on 0800 052 0431 so they can check your connection.

[diydad]

Thank Masque

will do

[steveg]

Mine looks OK too (but am excited to move to 50Mb on tuesday of this week)

https://www.cableforum.co.uk/images/local/2010/10/33.png (http://www.speedtest.net)

http://www.pingtest.net/result/26169328.png (http://www.pingtest.net)

[diydad]

thought I'd share this still no joy talked to 50mb support and they still can't figure it out?

Download Failed (1) (http://www.pingtest.net)

and best of all

https://www.cableforum.co.uk/images/local/2010/10/31.png (http://www.speedtest.net)

all of this and I'm still paying for 50mb

any suggestions willingly accepted

[steveg]

all of this and I'm still paying for 50mb

any suggestions willingly accepted

My first suggestion is insist that they recompense you for the payments you have made and the promised service you are not getting

[pip08456]

thought I'd share this still no joy talked to 50mb support and they still can't figure it out?

http://www.pingtest.net/result/26310426.png (http://www.pingtest.net)

and best of all

https://www.cableforum.co.uk/images/local/2010/10/31.png (http://www.speedtest.net)

all of this and I'm still paying for 50mb

any suggestions willingly accepted

As no-one else has asked I may as well. Have these tests been run wired directly to the modem and can you do a tracert to bbc.co.uk and post the results?

[steveg]

OK the guys from VM came earlier and the installation was no problem - here are the results of the Leeds judges... :)

https://www.cableforum.co.uk/images/local/2010/10/29.png (http://www.speedtest.net)

Download Failed (1) (http://www.pingtest.net)

I am quite pleased with the results (to say the least)

[pip08456]

OK the guys from VM came earlier and the installation was no problem - here are the results of the Leeds judges... :)

https://www.cableforum.co.uk/images/local/2010/10/29.png (http://www.speedtest.net)

http://www.pingtest.net/result/26351844.png (http://www.pingtest.net)

I am quite pleased with the results (to say the least)

Really helpful to the OP!

[steveg]

Really helpful to the OP!

Yeah fair enough it isn't helpful - other than it is possible for VM to get it right, so the OP should take heart and be asking why he/she is not getting what others patently are....