vwman
26-09-2010, 10:56
Well what a nightmare calling support in India
Internet connection dropped to almost zero last couple of days ( strange google.com loaded?) and could not use anything.
Rang support 4 times - 1st on for 40 mins rebooting / disconecting router etc then put me on hold and cut me off - 2nd call cut me off - third call could not hear guy as his headset was so poor then he cut me off LOL
Anyway strangley today all seems well..
Can someone check these signals look ok as I did manage to book an engineer on 4th call but dont want to waste his time if all is ok??
Item Status Comments
Acquire a Downstream Channel 586750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Downstream Lock : Locked
Downstream Channel Id : 5
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 11.5 dBmV
Downstream SNR : 31.2 dB
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 36.5 dBmV
Upstream Mini-Slot Size : 2
Thanks for any help-I know support does there best but man it can be painful sometimes!
Internet connection dropped to almost zero last couple of days ( strange google.com loaded?) and could not use anything.
Rang support 4 times - 1st on for 40 mins rebooting / disconecting router etc then put me on hold and cut me off - 2nd call cut me off - third call could not hear guy as his headset was so poor then he cut me off LOL
Anyway strangley today all seems well..
Can someone check these signals look ok as I did manage to book an engineer on 4th call but dont want to waste his time if all is ok??
Item Status Comments
Acquire a Downstream Channel 586750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Downstream Lock : Locked
Downstream Channel Id : 5
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 11.5 dBmV
Downstream SNR : 31.2 dB
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 36.5 dBmV
Upstream Mini-Slot Size : 2
Thanks for any help-I know support does there best but man it can be painful sometimes!