lorddazron
24-09-2010, 15:35
Hi all,
Posting here for the first time, in the hope that you might be able to advise me on how to proceed.
I've been with Virgin a little over a month now. In that time, I have had an engineer out almost every week. The internet is incredibly intermittent. It will drop out for no reason whatsoever and the engineers who come out keep telling me something completely different each time. The first time it was down to the guys who installed it, as they didn't change something in the green box at the end of the street. The latest time it's apparently the new modem/router doesn't work very well with a server at the other end and that hes just been to a job with the same problem (He tells me this as he replaces it with the exact same router).
One and a half days later the internet goes off again. It's miraculously come back on. I compare this to BE who I was with in my previous 2 addresses for 2 and a half years, and I only ever had one problem with them.
I'm sat here waiting for a phone call from customer support, because I'm ready to cancel everything and tell them to do one basically. I'm not dumb or stupid, but not once has an engineer even wanted to look at the Routers log to see where the problem is. Not a single person in tech support has done the same. They just keep throwing a new router at it and hoping thats the problem.
What can I say to them to get this sorted? I really dont want to have to cancel and pay for a BT line to be installed, but if I have no alternative I will.
I'm on 20mb in the Darlington area. Anyone else local having similar problems?
Posting here for the first time, in the hope that you might be able to advise me on how to proceed.
I've been with Virgin a little over a month now. In that time, I have had an engineer out almost every week. The internet is incredibly intermittent. It will drop out for no reason whatsoever and the engineers who come out keep telling me something completely different each time. The first time it was down to the guys who installed it, as they didn't change something in the green box at the end of the street. The latest time it's apparently the new modem/router doesn't work very well with a server at the other end and that hes just been to a job with the same problem (He tells me this as he replaces it with the exact same router).
One and a half days later the internet goes off again. It's miraculously come back on. I compare this to BE who I was with in my previous 2 addresses for 2 and a half years, and I only ever had one problem with them.
I'm sat here waiting for a phone call from customer support, because I'm ready to cancel everything and tell them to do one basically. I'm not dumb or stupid, but not once has an engineer even wanted to look at the Routers log to see where the problem is. Not a single person in tech support has done the same. They just keep throwing a new router at it and hoping thats the problem.
What can I say to them to get this sorted? I really dont want to have to cancel and pay for a BT line to be installed, but if I have no alternative I will.
I'm on 20mb in the Darlington area. Anyone else local having similar problems?