Just had VM installed (50 meg). Only running at 5?

[inspectorgadget]

Any ideas why? Just ran a speedcheck after the service was installed as well as giving it a few hours and it's still between 5 & 6 when it should be around 40. Gonna need some inspiration from you lot to fix this one :p:

[jb66]

First let's get some more info, how are you connecting? What operating system are you using? Have you rebooted your modem?

What's your upstream and downstream stats from 192.168.100.1

[RobboEdin]

..which units are you using since you don't quote any? Mb per second or MB per second?

[kwikbreaks]

..which units are you using since you don't quote any? Mb per second or MB per second?That's what my money is on....

[pip08456]

And mine

[inspectorgadget]

Should be 50Mb, it's running between 5 and 6 Mb/s as indicated on speedtest. jb - Windows 7 via a wired connection to the included router (trying to install the d-link adapter but that keeps aborting mid-installation after i've plugged it in the installation continues then tells me it's been installed but I may not be associated to a router/access point ?). Modem has been rebooted yes. Stats from that link are included below:

D/L

DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 24 25 26 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 8.36 7.53 7.56 N/A
RxMER
(dB) 36.17 36.17 37.94 N/A
Correctable
Codewords 4 1 0 N/A
Uncorrectable
Codewords 299 254 268 N/A

U/L

US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 29200000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 37.50 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Is it possible I've been bandwidth throttled by VM at their end due to a f up? Service was only installed today. Tried instructions in this thread which got the router to install ok, still trying to get the adapter to make me go wireless though.

http://www.cableforum.co.uk/board/12/33669794-upgrading-to-wireless-n.html

[SideWeaver]

D/L

DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 24 25 26 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 8.36 7.53 7.56 N/A
RxMER
(dB) 36.17 36.17 37.94 N/A
Correctable
Codewords 4 1 0 N/A
Uncorrectable
Codewords 299 254 268 N/A


Your power levels are too high, either call 150 going through the fault section or post on http://community.virginmedia.com saying that there is problem with your power levels. They will have to get an engineer out to you to boost your power levels a bit as they should be between -5 and +5V.

That should in turn fix your problem in no time. I used the website above and got a response by them in a few days and had an engineer out sharpish. Yeah the forum can be a bit slower due to how many replies they have to deal with, but I rate that site better than their CS*.

* - Assuming you get through to the offshore team.

[inspectorgadget]

Thanks side will try that and report back. Anyone got any ideas about the wireless issue?

[SideWeaver]

Thanks side will try that and report back. Anyone got any ideas about the wireless issue?

To be honest, until they fix that issue I do not see a problem. With the higher power levels it can mean your connection is not stable and does not get the proper speed.

Do you use their Wireless N Router? If so you should be fine. That should be able to put out upto 300MBit/s and you just need to have your wireless devices able to sync to the 802.11n (Wireless N Standard).

For the moment though just see about getting an Engi out to deal with them power levels.