50mb Dead

[adzii_nufc]

Its been 'slow' since late last night and today it seems to be just completely non responsive. Timeouts on Webpages and Speedtests range between 6mb-26mbps

Each Speed test has been unable to provide an upload speed.

Downstream:

Frequency 298750000 306750000 314750000 322750000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 41 42 43 44
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 9.51 9.06 8.36 8.14
RxMER
(dB) 37.09 37.64 37.94 37.36
Correctable
Codewords 0 0 0 10
Uncorrectable
Codewords 300 260 253 409

Upstream:

Channel Type 1.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 23.50 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0


Other: Acquired Downstream Channel 298.751221 MHz Primary Downstream Locked
Ranged Upstream Channel 45.801270 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 1000 Mbps/Full duplex


Any Ideas what this could be, Cant be throttling can it? Wouldnt be this severe.

Posted Via Sky as I was unable to load webpage.

[kwikbreaks]

Silly question but it has to be asked - have you rebooted the modem and router?

[jb66]

Ive never seen an upstream so low, try again after a reboot

[adzii_nufc]

Yep quite a few times now, This has to be something involving Upstream/Upload as no speedtest will give me any sort of reading on the upload speed. Rephrase the title then, Upstream is dead!

Update Signals

Upstream:
Channel Type 1.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 23.50 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

Update: Finally managed to get a speed of the upload!

https://www.cableforum.co.uk/images/local/2010/09/90.png (http://www.speedtest.net)

[Peter_]

You need to call the 50Mb support team on 0800 052 0431 who will book an engineer for you.

[jb66]

You need to call the 50Mb support team on 0800 052 0431 who will book an engineer for you.

I think its a network fault

[Peter_]

I think its a network fault
It could well be but a tech has to go out to raise it to Networks as we cannot.

[adzii_nufc]

Does seem like a network fault had problems like this before and the modem simply just went off for about an hour and came back on with everything back to normal

Funny enough the Modem has just went off now.

Will be sure to ring that number if its unresolved when it manages to connect again.

Thanks lads.

[adzii_nufc]

Update: Modem finally came back on and well

https://www.cableforum.co.uk/images/local/2010/09/89.png (http://www.speedtest.net)

:) Thanks