Problems :(

[Zaim7890]

http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/10Mbit-running-at-0-5mbit-How-nice/td-p/41806/page/13

any staff here that can help me?

[Peter_]

Please post the Upstream and Downstream stats from your modem just click http://192.168.100.1/CmOpConfig.asp or if that does not work click http://192.168.100.1/

[Zaim7890]

Please post the Upstream and Downstream stats from your modem just click http://192.168.100.1/CmOpConfig.asp or if that does not work click http://192.168.100.1/

Downstream Receive Power Level : 9.2 dBmV
Downstream SNR : 42.0 dB

Upstream transmit Power Level : 36.0 dBmV

a engineer has been booked for monday to sort out power levels but that is only high cuz an engineer came out a few weeks ago and took off those power level reducer things.

don't understand why VM can't solve the utilisation out, or move me onto docsis 2.0/3.0

[Peter_]

Downstream Receive Power Level : 9.2 dBmV
Downstream SNR : 42.0 dB

Upstream transmit Power Level : 36.0 dBmV

a engineer has been booked for monday to sort out power levels but that is only high cuz an engineer came out a few weeks ago and took off those power level reducer things.

don't understand why VM can't solve the utilisation out, or move me onto docsis 2.0/3.0
Your Downstream is a little high but should not be causing such slow speeds as you posted so the issue must be elsewhere.

We do not use Docsis 2 and only 50Mb clients only are on Docsis 3.

[Zaim7890]

I see, isn't there anything that can be done? had this problem for 2 years now, and its beyond a joke. :mad:

current speed. http://www.speedtest.net/result/950479444.png

[Peter_]

I see, isn't there anything that can be done? had this problem for 2 years now, and its beyond a joke. :mad:

current speed. http://www.speedtest.net/result/950479444.png
It may be a network issue and the engineer will check it when he arrives.

[Zaim7890]

It may be a network issue and the engineer will check it when he arrives.

Thanks :

https://www.cableforum.co.uk/images/local/2010/09/91.png

[Zaim7890]

Engineer came over today, sorted the power levels out, installed a new modem and since then it's rock solid 20mbit.

still want compensation for the 2 years of appalling service.

[Sephiroth]

Great. It's been a long haul with you on the VM forum.

Hope it holds.

[Zaim7890]

Great. It's been a long haul with you on the VM forum.

Hope it holds.

indeed it has mate. anyone here that can help with compensation?

[jb66]

I didn't think virgin gave compensation

[kwikbreaks]

The stories I've seen about compensation usually involve payment for a month which can be repeated if the problem is verified to continue. I really can't see them coughing up for two years worth of problems. You should have hammered them harder from the start. I certainly would have risked returning to the train crash that was my BT phone line if VM had screwed me around anything like that long.

[gobbledigook]

still want compensation for the 2 years of appalling service.

your best bet would be to write a letter explaining the situation and that you feel you should be compensted for the last couple of years bad service... they may take a while to get to it (up to 6 weeks), but when they do you will be treated fairly :)

[Zaim7890]

Just when I thought things were finally getting better:

https://www.cableforum.co.uk/images/local/2010/09/8.png

:mad:

---------- Post added at 19:54 ---------- Previous post was at 19:13 ----------

Just noticed this in the modem logs:

Cable Modem Event Log
First Time Last Time Priority Description
Mon Sep 27 18:49:52 2010 Mon Sep 27 18:49:52 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Sep 27 17:32:29 2010 Mon Sep 27 17:32:29 2010 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC S...
Mon Sep 27 17:32:29 2010 Mon Sep 27 17:32:29 2010 Information (7) Downstream pulse failed
Mon Sep 27 17:31:52 2010 Mon Sep 27 17:31:52 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Sep 27 17:20:02 2010 Mon Sep 27 17:20:02 2010 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC S...
Mon Sep 27 17:20:02 2010 Mon Sep 27 17:20:02 2010 Information (7) Downstream pulse failed

wasn't there before

---------- Post added at 20:27 ---------- Previous post was at 19:54 ----------

so i just rebooted the modem and it's saying

Cable Modem Event Log
First Time Last Time Priority Description
Mon Sep 27 19:20:53 2010 Mon Sep 27 19:20:53 2010 Information (7) DCC arrive new
Mon Sep 27 19:20:53 2010 Mon Sep 27 19:20:53 2010 Information (7) Received a UCD message!
Mon Sep 27 19:20:52 2010 Mon Sep 27 19:20:52 2010 Information (7) Locked on the downstream. Waiting for UCDs...
Mon Sep 27 19:20:52 2010 Mon Sep 27 19:20:52 2010 Information (7) Downstream lock ok
Mon Sep 27 19:20:52 2010 Mon Sep 27 19:20:52 2010 Information (7) Received a UCD message!
Mon Sep 27 19:20:52 2010 Mon Sep 27 19:20:52 2010 Information (7) DCC depart old
Mon Sep 27 19:20:52 2010 Mon Sep 27 19:20:52 2010 Information (7) Received DCC-REQ message...
Mon Sep 27 19:20:47 2010 Mon Sep 27 19:20:47 2010 Information (7) The s/w filename specified in the config file is the same as ...
Mon Sep 27 19:20:47 2010 Mon Sep 27 19:20:47 2010 Information (7) A software upgrade filename was specified in the config file.

What's going on?

[Sephiroth]

There are better brains than mine that are on this forum. But I'd say there's something going on in the downstream - like you're being switched DS channels.

If I recall correctly, you upgraded from 10 meg to 20 meg. That means you're on the overlay network along with the 20 meg users. I believe the UCD message occurs when you've been assigned a bonded channel and the CMTS wants to claim it back.

As I said, something's going on and I hope it's just transient.

[Ignitionnet]

We do not use Docsis 2 and only 50Mb clients only are on Docsis 3.

Yes you do, it's all over the network both for capacity relief of congested ports and pre-uplift capacity. It's been live, not trialling but live, on the network for 6+ months now. ;)