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Pudders
08-09-2010, 23:38
TOMTOM site worked fine up until today... none of my PCs on the network can access the site inc. iPad. Turned off all firewall and security settings.. still nothing. Checked from my iPhone over O2 and it worked fine.

Performing a traceroute to the tomtom site bombs out at after one of the virgin boxs..

213.150.153.105 (manc-bb-1a-ae3-0.netowrk.virginmedia.net)

Can anyone else confirm this??

Thanks - Pudders
Kymmy
08-09-2010, 23:40
Works fine for me
Pudders
08-09-2010, 23:45
you may take a different route to their network... strange!
Kymmy
08-09-2010, 23:48
Mine went through ae2 on the manc routing and not ae3 as in your post
Pudders
08-09-2010, 23:55
It's doing my nut in!! Can I really be bothered to ring TS to tell them there is a routing problem??
Peter_
09-09-2010, 06:26
Working fine here.

http://www.tomtom.com/products/maps/?Lid=1&utm_source=google&utm_medium=cpc&utm_term=tomtom&utm_campaign=Corporate%2b-%2bUK%2b-%2btomtom_site_links&gclid=COjHl-jN-aMCFcU_4wod0XX4GA
Sirius
09-09-2010, 06:29
Failing in Warrington
Peter_
09-09-2010, 06:32
Failing in Warrington
I wonder if it an issue through Baguley.
Sirius
09-09-2010, 07:10
I wonder if it an issue through Baguley.

Stops here for me

Tracing route to www.tomtom.com [85.90.77.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms unknown [192.168.0.1]
2 6 ms 5 ms 11 ms 10.93.144.1
3 6 ms 6 ms 5 ms bagu-cam-1a-v151.network.virginmedia.net [80.5.167.33]
4 18 ms 5 ms 5 ms bagu-core-1a-ae1-0.network.virginmedia.net [195.182.175.1]
5 7 ms 8 ms 7 ms manc-bb-1a-as5-0.network.virginmedia.net [80.5.161.37]
6 26 ms 27 ms 26 ms ams2-ic-1-ae0-0.network.virginmedia.net [62.253.188.158]
7 27 ms 31 ms 28 ms virginmedia-10g.private-nikhef.openpeering.nl [82.150.153.105]
8 * * * Request timed out.

---------- Post added at 07:10 ---------- Previous post was at 06:39 ----------


EDIT

Just tried it using the webcache webcache.virginmedia.com:3128 and it works.

EDIT
Pudders
09-09-2010, 07:25
I wonder if it an issue through Baguley.

I'm down here in the South naer Portsmouth and still not working..

My problem is that updating my TOMTOM also does not work through "TOMTOM HOME"

The need to sort this!

---------- Post added at 06:25 ---------- Previous post was at 06:18 ----------

Thanks Sirus for the tip... changed the Proxy setting in TOMTOM HOME to webcache.virginmedia.com:3128 and I can now download the updates.
Peter_
09-09-2010, 07:59
I'm down here in the South naer Portsmouth and still not working..

My problem is that updating my TOMTOM also does not work through "TOMTOM HOME"

The need to sort this!

---------- Post added at 06:25 ---------- Previous post was at 06:18 ----------

Thanks Sirus for the tip... changed the Proxy setting in TOMTOM HOME to webcache.virginmedia.com:3128 and I can now download the updates.
That is the next thing we would recommend trying so good to see that it is working.
Pudders
09-09-2010, 15:13
That is the next thing we would recommend trying so good to see that it is working.

Not really!!... Having changed the settings to another server makes it work as detailed already.. this is a work-around not a fix! Virgin needs to PD the problem and check the routing on the box that the traceroute stops at!

Like I said .. I used to be able always access the site and perform updates to my device via the TOMTOM Home software... Two days ago is when it stopped loading the site and connecting to the TOMTOM servers - because of the routing issue. The member "Sirius" provided me the proxy settings that you can change in TOMTOM Home Software to allow me to get the latest updates!

It still needs futher investigation.

Pudders
Sephiroth
10-09-2010, 19:46
Worked OK yesterday in Runcorn.