View Full Version : Preston UBR4 - Still oversubscribed
chambohambo
28-07-2010, 23:26
So you wait to do abit of legal downloading out of the traffic management hours and guess what there is no point as customers like myself are stuck on a oversubscribed UBR when are VM going to fix this, last time i rang in they said its not busy all of them time and that is why they will not upgrade it.
https://www.cableforum.co.uk/images/local/2010/07/1.png (http://www.speedtest.net)
https://www.cableforum.co.uk/images/local/2010/07/4.jpg
https://www.cableforum.co.uk/images/local/2010/07/5.jpg
https://www.cableforum.co.uk/images/local/2010/07/6.jpg
https://www.cableforum.co.uk/images/local/2010/07/7.jpg
I feel for you man... I am also on a slow ubr rdng-2 they wont do noting about it either... ho hum - http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/Slow-Speeds-and-high-pings-Bracknell-RG12-YET-AGAIN/m-p/94758
Chrysalis
29-07-2010, 10:14
VM have a strange (but I guess not to accountants) upgrade policy where it seems a UBR needs to be flatlining for a upgrade to be approved.
When someone like tech support check the ubr load I think they are looking at a graph that plots 5 minute or 2 hour averages. The problem with these graphs they are averages and can hide full utilisation. on one of my servers where I also plot 5 minute averages I see peak average utilisation at about 70% which at first glance would seem ok. But when I check the live traffic utilisation it is bouncing of its throttle limit (10 mbit) every 10 seconds or so. If 80% it would obviously be more frequent, same at 90% and so on yet at those utilisations it would appear to have no congestion to the untrained eye. I dont know what VM's policy is but the consistent thing I read on the official VM forums is refused upgrades due to traffic levels not staying high for a consistent time so it appears they wait for very severe congestion. This is why I have said in the past once an area is congested it is probably doomed on VM as their own policies mean they would never get on top of it because I guess by the time an upgrade is done another one is already needed but wont be approved.
Your spot on there it seems you have to be getting 50kb download or 2kb upload for them to even get an upgrade approved that is really bad service IMO - maybe because virgin are in so much debt... ;)
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