View Full Version : Speed 10mb, 20mb how about 2mb?
I joined Virgin as I was with Sky and could get 1-2mb broadband speed
I joined the 10mb option and after complaining I could get little better than Sky they put me up to 20mb free for 6 months.
At present a month later I am lucky to get 3mb. I have done all the speed improvements, and spent hours on the phone. The checker services shows no one around my area with anywhere near 10mb, so me thinks Virgin are guilty under the TDA for misleading customers
One support guy did say they had a problem and were "upgrading" a fact denied by later calls - maybe I should got back to Sky, I understand by BT exchange is being upgraded in a few weeks and can guaraantee at least 10mb and maybe 20mb.
Frankly 5mb is good for me - not a lot to ask for. But why pay 20mb prices to NOT get it?
http://www.broadbandspeedchecker.co.uk/bimages/26113462.jpg
Sky's 20Mb offer is subject to line speed, how far are you away from the exchange? Also by the sound of it it's not even ADSL2 enabled yet so currently the max would be 8Mb and that's only if you're within 500-600meters of it
I was not aware Virgin was subject to the copout used by SkyBT about being near an exchange - VM promotes 10mb, 20mb and 50mb, someone about 3 streets away is getting 40mb so I assume is on a 50mb rate.
I doubt if I would benefit from PAYING for 50mb is they can ONLY deliver <10mb
In truth all ISPS should advertise "up to 10mb for a select few"
See how much we really get (or rather do not get) http://www.broadbandspeedchecker.co.uk/broadband_speed_in_my_area_v2.aspx?postcode=cv22 5pn
VM isn't subject to the exchange distance, I was just suggesting that you may not get any better with Sky.
What VM is susceptable more than DSL is line problems (perhaps posting your modem stats may help). Also problematic can be congestion (does the speed drop at certain times of the day more than others)
I am not sure how to get Modem stats, attached is a log taken from the router which connects to the modem as a separate device.
Yes the time is a factor - busy times I have seen it <1mb and even at 4-4.30 AM (I am early riser) its still low.
Sometime it has a bout of dropping the wireless connection but re-establishes OK after just a few seconds.
I am using a new Netgear "N" router supplied new a few weeks ago. My actual usage is to my wifes laptop via Wireless network in the same room as the router, my PC uses a Netgear USB WiFi connection which is 2 rooms away in our bungalow - the PC has a "Very Low Strength" I have tried changing channels but loose it all if I do, its on AUTO normally.
Does everyone have this problem?
musicbravo
26-07-2010, 16:02
go to your browser and type 192.168.100.1 -> click login
use root for username and password
click on dowstream and post receive power level and SNR
Click on upstream and post power level.
Also post details from the operational config page
In particular downstream and upstream data rate.
the whole lot should look something like this
Downstream Receive Power Level : -2.8 dBmV
Downstream SNR : 40.8 dB
Upstream transmit Power Level : 47.0 dBmV
Maximum Downstream Data Rate : 10242000 <- If you are on 20 meb it should be 20480000
Maximum Upstream Data Rate : 514000
kwikbreaks
26-07-2010, 16:07
Check what your speeds are with a wired connection. Wireless speeds can be seriously degraded by interference from other networks, long paths, intervening objects, etc. Sometimes the default TCP/IP settings for wireless adaptors can be far from ideal too.
Wireless is frequently better for convenience than performance.
Hopefully this is what is required attached as HTML page report
I appreciate your help to solve this issue
Maurice
pip08456
26-07-2010, 16:51
Downstream power level too high, needs an engineer out.
musicbravo
26-07-2010, 17:24
Yeah you need an engineer mate. What Cable Modem do you have by the way?
---------- Post added at 17:24 ---------- Previous post was at 17:22 ----------
Never seen one that produces reports before
pip08456
26-07-2010, 17:26
[/COLOR]Never seen one that produces reports before
You on about the router log in 1st post?
musicbravo
26-07-2010, 17:32
the sipped htm file he provided.
Just saying most just copy and paste rlevant info like I did to demo the info we needed.
pip08456
26-07-2010, 18:12
the sipped htm file he provided.
Just saying most just copy and paste rlevant info like I did to demo the info we needed.
Ah but, some people like us to jump through the hoops to get the info
How do you convince VM that I need an engineer out?
"Downstream power level too high, needs an engineer out" in my experience customers are "idiots" and their service is working 100%...... how do I tell a convincing story?
What should DS power level be and is a slow speed a typical symptom of it being too high?
musicbravo
26-07-2010, 19:24
AFAIK - They can see your levels from their end, even if they can't, your levels are far too high. Power level should be between -3 and +3 ideally but this could be as high as 8 or 9. What modem do you have. Please dexcribe it or give the model number from the underside of the modem. (Think I have a theory)
AFAIK - They can see your levels from their end, even if they can't, your levels are far too high. Power level should be between -3 and +3 ideally but this could be as high as 8 or 9. What modem do you have. Please dexcribe it or give the model number from the underside of the modem. (Think I have a theory)
-3 and +7 in my area.
Its too high but AGAIN not the cause of your slow speeds. I can plug my modem in at the isolator in living room before the splitter and get a full 20mb with 12db power level
pip08456
26-07-2010, 22:11
-3 and +7 in my area.
Its too high but AGAIN not the cause of your slow speeds. I can plug my modem in at the isolator in living room before the splitter and get a full 20mb with 12db power level
If your modulation is 256QAM then the level is within spec for you. The OP's mod is 64QAM which would require the lower power level.
As per Igni's sticky "Both Telewest and ntl are now using the more efficient, but demanding 256QAM modulation in some areas. This gives more bandwidth but required better networks. For this modulation the recommended power range is -6dBmV to +15dBmV with a recommended SNR of 33dB."
The modem is a CISCO 2100 p/n 4015875
http://www.cisco.com/en/US/prod/collateral/video/ps8611/ps8675/ps8676/7007410.pdf
and user guide http://www.cisco.com/web/consumer/support/userguides2/4005527.pdf
musicbravo
27-07-2010, 10:04
When did you join Virgin? Never seen one of those before in my life? Maybe Virgin staff on forum could confirm ifthis is an old/new/dodgy model?
---------- Post added at 10:04 ---------- Previous post was at 09:58 ----------
Oh, just thought, is this one of the old webstars?
---------- Post added at 10:04 ---------- Previous post was at 10:04 ----------
Oh, just thought, is this one of the old webstars?
I joined VM within last 2 months and the modem and router were both supplied by them.
Should I buy a different modem? is so what?
musicbravo
27-07-2010, 16:53
No, you should get an engineer out. I was quite sure Webstars were very old models and only available off sites such as E-Bay (abeit illegally). Somebody might be able to correct me, but I thought the virgin 255/256 series were still the norm. Being a genuine customer as I am sure you are, why would you want to buy a new modem. Genuine customers get free support/replacments providing there is a fault.
Looking at the official VM Community website it looks like quite a few new customers are getting these Webstars. I'd be interested to hear from someone from VM in the know about the switch from Ambit to Cisco.
I'll correct you: The new ciscos are more common than the ambits at the moment (for me anyway), Engineers have a mix of the two. Im not sure what you mean by a switch, i've been getting ciscos/webstars on a regular basis since starting with the company.
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