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janipewter
20-07-2010, 15:58
Long story short my cable modem just had liquid spilt on it and it's now totally ****ed. I just spoke to Indian tech support on the phone, they said it would take 3 to 5 working days for me to get a replacement. Is there no way I could get an engineer to just drop one round this evening or tomorrow morning between installs? What time is UK tech support back on?

Thanks
Kymmy
20-07-2010, 16:01
3-5 days is quite fast, Remember that even those paying for engineer installs have to be booked weeks in advance. So what makes you think you're special ;) ??
janipewter
20-07-2010, 16:10
Because an install and posting a modem through a letterbox aren't quite the same thing.
RobboEdin
20-07-2010, 16:50
Because an install and posting a modem through a letterbox aren't quite the same thing.

...and I guess that you'll be expecting the replacement modem to be free of charge as well as hand-delivered, given that it's your fault that it's broken in the first place!
Kymmy
20-07-2010, 16:56
Because an install and posting a modem through a letterbox aren't quite the same thing.

Which is exactly what they've offered... By post :D
Peter_
20-07-2010, 17:34
Long story short my cable modem just had liquid spilt on it and it's now totally ****ed. I just spoke to Indian tech support on the phone, they said it would take 3 to 5 working days for me to get a replacement. Is there no way I could get an engineer to just drop one round this evening or tomorrow morning between installs? What time is UK tech support back on?

Thanks
If you ordered it before 3pm which it appears you have, then on average it is usually next day plus one means it may come Thursday if you are lucky.;)

If you had said that you had spilled liquid on it then you could have been charged I believe £50 for the replacement or possibly more.;)
janipewter
20-07-2010, 17:54
I said liquid was spilled on it, he said it would be free.
Peter_
20-07-2010, 18:05
I said liquid was spilled on it, he said it would be free.
We can charge for that so be aware, not you as yours is on the way.;)
janipewter
21-07-2010, 04:13
I really hope it comes this week, my first week off work for absolutely ages and I have no net connection to use :(
Tazz
29-07-2010, 00:36
£50!!! I have a spare Amabit 256 I use as a door stop ;)
Peter_
29-07-2010, 06:27
£50!!! I have a spare Amabit 256 I use as a door stop ;)
That is all it wil be good for as it is no longer on the system.;)
jb66
29-07-2010, 10:16
What would you rather have? A free modem in a few days or a £35 engineer visit?