View Full Version : Help - IP address on block lists
colinsunderland
20-07-2010, 10:47
For the last week I've not been able to access a range of websites, such as halifax.co.uk, any .gov.uk and quite a few others.
This only happens when I connect the modem directly to the computer, but if I add a router inbetween or use a site such as hidemyass I can connect perfectly. I'm not great on the network side of things but the little knowledge I have led me to think it was possibly a dns or ip address problem.
Rang tech support last night
First time he answered the call, then cut me off
Second time he decided it was a computer problem and put me through to digital home support who wanted to charge me to fix the problem.
Third time insisted on talking to a higher level tech, who still didn't fix it but at least got closer to the problem.
Ran some tracert's to affected websites and each time when it failed the tech support guy said it wasn't virgin to blame, there was a problem with the server of the machine I was trying to get to. When I asked how come he could get on ok, he said 'thats what happens sometimes'.
I told him I thought my ip address had been blocked and he said he didn't think so. I then asked could I be assigned a new IP address to see if it fixed the problem and he said no it was impossible, but the lease runs out on Friday at 23.30 so I should be assigned a new one then, but there was nothing he could do before then.
So after I got off the phone, I did some checks and it turns out the ip range is on some blocked lists, explaining why some sites can't be accessed.
It can't be right that I only have reduced internet access due to this and nothing can be done. What happens if on Friday I'm assigned another IP within the same range?
Anyone got any idea's what can be done please?
The router gets a different IP because it has a different MAC from your internal network card.
Just change the MAC on your NIC or use the router..
colinsunderland
20-07-2010, 10:59
The router isn't mine so thats not an option, it was one I borrowed to test something when it started happening.
How do I change the MAC please on the NIC?
Will that change the IP address? I thought that was assigned by Virgin (thats certainly what tech support told me last night)
The router isn't mine so thats not an option, it was one I borrowed to test something when it started happening.
How do I change the MAC please on the NIC?
Will that change the IP address? I thought that was assigned by Virgin (thats certainly what tech support told me last night)
It is assigned by Virgin, but changing the MAC will force them to issue a new IP as their system will assume a new device has been plugged in.
How do I change the MAC please on the NIC?
Will that change the IP address? I thought that was assigned by Virgin (thats certainly what tech support told me last night)
A new MAC will force a new IP lease, to change it it depends on the NIC, try searching with google
colinsunderland
20-07-2010, 11:30
excellent, thanks very much for the replies, will try it when i get home this evening
Begs the question though as to why an IP block would be in place or even possible over many websites, you'll probably find that it's a current routing problem with the IP address block
Begs the question though as to why an IP block would be in place or even possible over many websites, you'll probably find that it's a current routing problem with the IP address block
You may find they are running something similar to peerblock. If an ip has been used by a snooping firm at anytime then it will will end up on a blocklist, trouble is when the ip addresses get reassigned some poor user gets stuck with an iffy ip.
For the last week I've not been able to access a range of websites, such as halifax.co.uk, any .gov.uk and quite a few others.
This only happens when I connect the modem directly to the computer, but if I add a router inbetween or use a site such as hidemyass I can connect perfectly. I'm not great on the network side of things but the little knowledge I have led me to think it was possibly a dns or ip address problem.
Rang tech support last night
First time he answered the call, then cut me off
Second time he decided it was a computer problem and put me through to digital home support who wanted to charge me to fix the problem.
Third time insisted on talking to a higher level tech, who still didn't fix it but at least got closer to the problem.
Ran some tracert's to affected websites and each time when it failed the tech support guy said it wasn't virgin to blame, there was a problem with the server of the machine I was trying to get to. When I asked how come he could get on ok, he said 'thats what happens sometimes'.
I told him I thought my ip address had been blocked and he said he didn't think so. I then asked could I be assigned a new IP address to see if it fixed the problem and he said no it was impossible, but the lease runs out on Friday at 23.30 so I should be assigned a new one then, but there was nothing he could do before then.
So after I got off the phone, I did some checks and it turns out the ip range is on some blocked lists, explaining why some sites can't be accessed.
It can't be right that I only have reduced internet access due to this and nothing can be done. What happens if on Friday I'm assigned another IP within the same range?
Anyone got any idea's what can be done please?
Sorry, but seeing your IP address on a block list does not explain the issue.
You are able to get to the sites with a direct connection to your modem, but are having problems with your router. Whilst you would be on a different IP address for the direct and then routed connection, the address assignment would be in the same subnet.
I'd suggest, as has others, that there is a local problem with your router.
IP address block lists are generally used by email network systems for SMTP traffic, not websites using port 80, 8080 and 443.
Whilst the direct connection route solves the problem, I suspect something in your router is the issue.
Can you provide a link to one of the block lists, obviously editing out your IP address. :)
zing_deleted
20-07-2010, 12:07
Changing the mac on the router aint gonna do any harm to the router anyway. The guy would not even know as he would have to power cycle the equipment anyway to get his kit to work
colinsunderland
20-07-2010, 13:19
Sorry, but seeing your IP address on a block list does not explain the issue.
You are able to get to the sites with a direct connection to your modem, but are having problems with your router. Whilst you would be on a different IP address for the direct and then routed connection, the address assignment would be in the same subnet.
I'd suggest, as has others, that there is a local problem with your router.
IP address block lists are generally used by email network systems for SMTP traffic, not websites using port 80, 8080 and 443.
Whilst the direct connection route solves the problem, I suspect something in your router is the issue.
Can you provide a link to one of the block lists, obviously editing out your IP address. :)
You have that the wrong way round, when going through the router, everything is fine. When directly connected to the modem is when i get the problems :)
I can't post anthing until I get home around 6 but will do then
---------- Post added at 13:19 ---------- Previous post was at 13:13 ----------
actually, i do have some stuff from the other day, mainly pings though - don't know if it will help
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\>ping halifax.co.uk
Pinging halifax.co.uk [212.140.245.97] with 32 bytes of data:
Reply from 62.172.161.126: Destination net unreachable.
Request timed out.
Reply from 62.172.161.126: Destination net unreachable.
Reply from 62.172.161.126: Destination net unreachable.
Ping statistics for 212.140.245.97:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
C:\>
C:\>ping www.opsi.gov.uk
Pinging www.opsi.gov.uk [195.99.1.70] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 195.99.1.70:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\>
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Colin>cd..
C:\Users>cd..
C:\>nslookup -debug www.halifax.co.uk
------------
Got answer:
HEADER:
opcode = QUERY, id = 1, rcode = NOERROR
header flags: response, want recursion, recursion avail.
questions = 1, answers = 1, authority records = 0, additional = 0
QUESTIONS:
100.4.168.194.in-addr.arpa, type = PTR, class = IN
ANSWERS:
-> 100.4.168.194.in-addr.arpa
name = cache1.service.virginmedia.net
ttl = 34317 (9 hours 31 mins 57 secs)
------------
Server: cache1.service.virginmedia.net
Address: 194.168.4.100:53
------------
Got answer:
HEADER:
opcode = QUERY, id = 2, rcode = NOERROR
header flags: response, want recursion, recursion avail.
questions = 1, answers = 1, authority records = 0, additional = 0
QUESTIONS:
www.halifax.co.uk.cable.virginmedia.net, type = A, class = IN
ANSWERS:
-> www.halifax.co.uk.cable.virginmedia.net
internet address = 81.200.64.50
ttl = 0 (0 secs)
------------
Non-authoritative answer:
Name: www.halifax.co.uk.cable.virginmedia.net
Address: 81.200.64.50
thats the only data I have here though, but will do some more stuff this evening
Ignitionnet
20-07-2010, 14:22
Oh I see.
When you have your PC directly connected you need to opt out of the crappy Advanced Network Error thing again.
When plugged in directly go to https://my.virginmedia.com/advancederrorsearch/settings
colinsunderland
20-07-2010, 22:48
ok, tried changing the MAC and didn't make a difference (or change IP)
using http://www.blacklistalert.org/ I get the following result
not sure if it means anything
Reverse DNS (PTR) exists and claims to be: cpc2-sund8-0-0-cust766.know.cable.virginmedia.com.
Forward DNS for cpc2-sund8-0-0-cust766.know.cable.virginmedia.com is: 213.106.xx.xxx
WARNING: Forward-DNS does NOT match Reverse-DNS.
DNS is INCONSISTENT.
Please request your Admin or Provider to fix this.
tracert shows the following
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>cd..
C:\Windows>cd..
C:\>tracert www.halifax.co.uk
Tracing route to www.halifax.co.uk [212.140.245.97]
over a maximum of 30 hops:
1 190 ms 168 ms 171 ms 10.37.68.1
2 113 ms 123 ms 128 ms midd-cam-1b-v135.network.virginmedia.net [213.10
6.239.101]
3 259 ms 216 ms 189 ms midd-core-1b-ae1-0.network.virginmedia.net [195.
182.176.113]
4 190 ms 214 ms 418 ms manc-bb-1b-as6-0.network.virginmedia.net [213.10
5.75.49]
5 158 ms 111 ms 135 ms popl-bb-1a-as4-0.network.virginmedia.net [212.43
.162.85]
6 195 ms 197 ms 219 ms popl-bb-1b-ae0-0.network.virginmedia.net [213.10
5.174.230]
7 169 ms 174 ms 207 ms tele-ic-2-as0-0.network.virginmedia.net [62.253.
184.6]
8 251 ms 175 ms 177 ms 195.99.125.113
9 162 ms 192 ms 228 ms core2-pos0-6-4-0.ealing.ukcore.bt.net [195.99.12
5.194]
10 252 ms 255 ms 210 ms core2-pos7-0.sheffield.ukcore.bt.net [62.172.103
.114]
11 283 ms 258 ms 280 ms 217.32.171.118
12 206 ms 176 ms 165 ms 213.121.143.190
13 62.172.161.126 reports: Destination net unreachable.
Trace complete.
Never trust pings, they're low priority on most networks and on many are totally ignored with no response.
---------- Post added at 23:01 ---------- Previous post was at 22:57 ----------
For example Halifax works for me fine yet the final ping still shows as unreachable ;)
Tracing route to www.halifax.co.uk [212.140.245.97]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 8 ms 7 ms 10.136.124.1
3 11 ms 9 ms 8 ms lutn-cam-1a-v113.network.virginmedia.net [80.4.118.17]
4 89 ms 151 ms 116 ms lutn-core-1a-ae1-0.network.virginmedia.net [195.182.174.169]
5 10 ms 14 ms 13 ms popl-bb-1a-as5-0.network.virginmedia.net [213.105.175.149]
6 9 ms 9 ms 10 ms popl-bb-1b-ae0-0.network.virginmedia.net [213.105.174.230]
7 9 ms 9 ms 10 ms tele-ic-2-as0-0.network.virginmedia.net [62.253.184.6]
8 14 ms 15 ms 16 ms 195.99.125.113
9 14 ms 16 ms 15 ms core1-te-0-3-4-0.ilford.ukcore.bt.net [62.172.102.26]
10 130 ms 97 ms 144 ms 62.172.103.126
11 21 ms 23 ms 23 ms 217.32.171.114
12 22 ms 23 ms 23 ms 213.121.143.190
13 62.172.161.126 reports: Destination net unreachable.
Trace complete.
colinsunderland
20-07-2010, 23:14
yes, but in my case the site won't load either - bit unsure of what other tests to do to fault find?
This is exactly what I get when I try www.halifax.co.uk
The connection was reset
The connection to the server was reset while the page was loading.
* The site could be temporarily unavailable or too busy. Try again in a few
moments.
* If you are unable to load any pages, check your computer's network
connection.
* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.
Its teh same with IE or google chrome
You sure it's not a firewall issue? You have turned it off to test? Just that the router will give you a local trusted gateway where as a direct modem connection will give you a WAN gateway
colinsunderland
20-07-2010, 23:25
yes, just switched everything off and tried again and same results.
blue sabre
21-07-2010, 10:22
Does it just appear to affect secure websites - ie start https:// rather then just http://?
Ignitionnet
21-07-2010, 13:58
Dum de dum.
Oh I see.
When you have your PC directly connected you need to opt out of the crappy Advanced Network Error thing again.
When plugged in directly go to https://my.virginmedia.com/advancederrorsearch/settings
pip08456
21-07-2010, 16:14
Dum de dum.
Brick wall comes to mind:D:D:D:D:D
colinsunderland
21-07-2010, 23:53
Sorry for not updating before now.
Turned the advanced network error thing off, same
Spoke to tech support again today, they actually said, 'this is a weird one, I have no idea whats wrong, all i can suggest is you wait until your IP address changes on the 27th (yep its chaged now to the 27th) and see if that fixes it'
Well thanks for that - loads of help :(
blackthorn
22-07-2010, 05:19
Had this issue once and never did get to the bottom of it. What I did find out though was that changing browers helped. I could get to the Halifax with internet explorer but not firefox. Then all of a sudden it started to work again.
"Reply from 62.172.161.126: Destination net unreachable."
This gives clues.
Colin, can you try and reduce your MTU on your PC? It may be too high. Your router will have its own MTU set and will be different from your PC's MTU which could explain why you get problems on one but not the other.
colinsunderland
22-07-2010, 21:52
rather than mess with the registry i believe the command ive used below does the same (please correct me if I'm wrong)
Tried various values down to 100, roughly all the same as below
C:\Windows\system32>ping www.halifax.co.uk -f -l 450
Pinging www.halifax.co.uk [212.140.245.97] with 450 bytes of data:
Reply from 62.172.161.126: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 212.140.245.97:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
C:\Windows\system32>ping www.halifax.co.uk -f -l 800
Pinging www.halifax.co.uk [212.140.245.97] with 800 bytes of data:
Reply from 62.172.161.126: Destination net unreachable.
Reply from 62.172.161.126: Destination net unreachable.
Request timed out.
Request timed out.
Ping statistics for 212.140.245.97:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
zing_deleted
22-07-2010, 22:27
Sorry for not updating before now.
Turned the advanced network error thing off, same
Spoke to tech support again today, they actually said, 'this is a weird one, I have no idea whats wrong, all i can suggest is you wait until your IP address changes on the 27th (yep its chaged now to the 27th) and see if that fixes it'
Well thanks for that - loads of help :(
did you change the mac address of the nic card on your pc? or have you tried a proxy or even opendns?
rather than mess with the registry i believe the command ive used below does the same (please correct me if I'm wrong)
Tried various values down to 100, roughly all the same as below
Yes, spot on, much better idea. Don't ping Halifax or OPSI though, their servers don't respond to pings. Why did you pick those ones? Can you not get on their websites? Out of interest which websites can't you get on to? A tracert to a problem site might also shed more light on things. It still might be worth dropping your MTU and trying to access Halifax or OPSI.
---------- Post added at 21:33 ---------- Previous post was at 21:30 ----------
or even opendns?
Zing, in all examples posted all addresses pinged are being resolved correctly. Unless the OP can provide an example of a ping to a website that doesn't resolve then this isn't a DNS issue.
If you read the original post Halifax is one that he has problems with
colinsunderland
23-07-2010, 22:45
Yes, spot on, much better idea. Don't ping Halifax or OPSI though, their servers don't respond to pings. Why did you pick those ones? Can you not get on their websites? Out of interest which websites can't you get on to? A tracert to a problem site might also shed more light on things. It still might be worth dropping your MTU and trying to access Halifax or OPSI.
---------- Post added at 21:33 ---------- Previous post was at 21:30 ----------
Zing, in all examples posted all addresses pinged are being resolved correctly. Unless the OP can provide an example of a ping to a website that doesn't resolve then this isn't a DNS issue.
I used those as they are ones that don't load, some others with tracert's below (none of these load in browsers)
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>cd..
C:\Windows>cd..
C:\>tracert www.natwest.com
Tracing route to www.natwest.com [155.136.80.213]
over a maximum of 30 hops:
1 22 ms 8 ms 5 ms 10.37.68.1
2 23 ms 11 ms 31 ms midd-cam-1a-v135.network.virginmedia.net [213.10
6.239.53]
3 6 ms 24 ms 21 ms midd-core-1a-ae1-0.network.virginmedia.net [195.
182.176.97]
4 6 ms 9 ms 10 ms leed-bb-1a-as7-0.network.virginmedia.net [213.10
5.75.45]
5 13 ms 17 ms 15 ms popl-bb-1b-as1-0.network.virginmedia.net [62.253
.185.238]
6 34 ms 22 ms 15 ms tele-ic-2-as0-0.network.virginmedia.net [62.253.
184.6]
7 19 ms 19 ms 22 ms linx8.ukcore.bt.net [195.66.226.56]
8 20 ms 19 ms 19 ms core1-te-0-3-4-0.ilford.ukcore.bt.net [62.172.10
2.26]
9 22 ms 22 ms 50 ms core1-pos3-1.birmingham.ukcore.bt.net [62.6.204.
9]
10 32 ms 30 ms 31 ms core1-pos6-0.edinburgh.ukcore.bt.net [62.6.204.1
34]
11 36 ms 35 ms 40 ms interconnect1-gig1-0.edinburgh.fixed.bt.net [62.
6.199.3]
12 34 ms 35 ms 35 ms 62.172.57.238
13 62 ms 35 ms 34 ms 194.72.41.158
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>cd..
C:\Windows>cd..
C:\>tracert www.pattinson.co.uk
Tracing route to www.pattinson.co.uk [195.97.206.68]
over a maximum of 30 hops:
1 6 ms 15 ms 5 ms 10.37.68.1
2 6 ms 5 ms 25 ms midd-cam-1b-v135.network.virginmedia.net [213.10
6.239.101]
3 6 ms 8 ms 7 ms midd-core-1b-ae2-0.network.virginmedia.net [195.
182.176.117]
4 15 ms 15 ms 15 ms manc-bb-1b-as6-0.network.virginmedia.net [213.10
5.75.49]
5 15 ms 15 ms 15 ms manc-bb-1a-ae0-0.network.virginmedia.net [62.253
.187.177]
6 23 ms 23 ms 24 ms glfd-bb-1b-ae1-0.network.virginmedia.net [213.10
5.175.146]
7 22 ms 24 ms 22 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
8 18 ms 19 ms 22 ms linx-gw.onyx.net [195.66.224.35]
9 34 ms 28 ms 27 ms ge0-1.thlon-cr01.onyx.net [194.176.73.18]
10 28 ms 28 ms 30 ms ge0-3.dbncl-cr01.onyx.net [195.97.199.2]
11 28 ms 28 ms 28 ms v5.dbncl-esw04.onyx.net [194.176.72.23]
12 29 ms 31 ms 26 ms 195-97-207-124.onyx.net [195.97.207.124]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\>
If I go through a site such as http://www.hidemyass.com/ they all load perfectly fine.
zing_deleted
23-07-2010, 22:53
did you change the mac on you nic or just the router?
I used those as they are ones that don't load, some others with tracert's below (none of these load in browsers)
If I go through a site such as http://www.hidemyass.com/ they all load perfectly fine.
Hmmm, I get exactly the same tracert's to these sites and I can't ping them either but I can browse to them. I don't think the tracert's are telling us anything to be honest. Can you try "telnet www.natwest.com 80" from a command prompt and then "GET /private.ashx" then hit enter when you are directly connected to your modem? If you get raw HTML then the problem could be with your browser. If you get a timeout or, even better, an error then it might help tracking this down. It might also help to give us "IPCONFIG /ALL" output for your active network connection when directly connected, don't worry about masking out MACs it's only cable modem MACs that are sensitive data.
ok, tried changing the MAC and didn't make a difference (or change IP)
using http://www.blacklistalert.org/ I get the following result
not sure if it means anything
tracert shows the following
Yeh, that is a problem. Take a look:
> cpc2-sund8-0-0-cust***.know.cable.virginmedia.com
Server: ******
Address: 192.168.1.1
Non-authoritative answer:
Name: cpc2-sund8-0-0-cust***.know.cable.virginmedia.com
Address: 213.106.***.255
> 213.106.***.255
Server: ******
Address: 192.168.1.1
Name: cpc2-wear8-0-0-cust***.midd.cable.ntl.com
Address: 213.106.***.255
The reverse DNS does look a tad borked, but not sure if that's the reason why you can't hit stuff.
Your IP address doesn't appear to be on a block list though
zing_deleted
24-07-2010, 14:03
how can you change the MAC address and not get a new IP? I was under the impression IP addresses are assigned to the MAC address so when you change a new IP is issued?
how can you change the MAC address and not get a new IP? I was under the impression IP addresses are assigned to the MAC address so when you change a new IP is issued?
I've never seen it work like that, I can unplug my router and connect directly to the modem with any PC or device and keep the same IP.
zing_deleted
27-07-2010, 12:49
Don't believe you
I've never seen it work like that, I can unplug my router and connect directly to the modem with any PC or device and keep the same IP.
Is your router's wan MAC address cloned to be the same as the NIC in the PC your connecting straight to your cable modem?
AFAIK this would also happen if the DHCP server for your area has very few spare/released IP's in it's pool.
Again, AFAIK, the DHCP lease is MAC tied, if you reconnect with the same MAC address within the lease time of your original IP, you will get the same IP back again. However if there aren't any spare IP's in the pool and either someone else requests an IP or you request one using a different MAC address, then you may get the one back you've just released. It will do this as it's the only IP it can give you.
zing_deleted
27-07-2010, 14:43
but he says its never changed you can assume by what he typed its not just a one off?
Would unplugging the modem from a router release an IP? I thought IPs were leased for a period and would still be tied to the MAC until a physical release was issued? if its still leased surely it can not be allocated to a different Mac
but he says its never changed you can assume by what he typed its not just a one off?
Probably, yeah.
Would unplugging the modem from a router release an IP? I thought IPs were leased for a period and would still be tied to the MAC until a physical release was issued? if its still leased surely it can not be allocated to a different Mac
Just unplugging the cable wouldn't, the DHCP server would need to see a DHCP release datagram. Power cycleing the cable modem will probably do this I assume. On the DHCP lease period, as unlikely as it is, the DHCP server could hand that IP out even if it's still within the lease time of a previous lease. To my mind it all hinges on the IP being marked as released.
colinsunderland
27-07-2010, 21:34
Thanks to everyone for their help
On my 5th call to tech support, they finally gave me a proxy address to use that is allowing me to access any site. In case anyone else hits this problem its
webcache.virginmedia.com port 8080
Which is just a workround of a fault.. Way to go VM, if it doubt ignore the problem and bodge it :D
colinsunderland
28-07-2010, 06:20
yes, thats what I thought actually, but after all the hassle I've had with them it was better than nothing :)
Hi, just noticed this thread, it looks like the same problem as a number of others are having, seem this thread and also a post on community.virginmedia.com
http://www.cableforum.co.uk/board/12/33667707-strange-routing-issue-slow-web-acces.html
http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/Some-Websites-Not-All-Take-Forever-To-Load/td-p/100491
Judging by your username you are probably local to us also (TS12 area - Saltburn??)
I too got fobbed off with using the VM proxy which was fine over the weekend until I tried to sign into Xbox live, which wont connect. My other main problems are FTP access to my website's server is unstable - disconnects after around 20-30 seconds and very slow to connect. Also unable to login to my website admin tools which uses a non standard port (www.mywebsite.com:8565/cpanel)
Going to have to ring them up again I think, I'm at work all day but will call them tonight.
OK, tried 3 times to call VM on 150, first time on hold for 12 minutes and then line went dead. 2nd time the guy went silent on me and then hung up. 3rd time line went dead after 26 minutes of being on hold. I gave up. Not good enough, not sure what to do now, I need it fixing to administer my website!! Damn.
One thing I did notice was when ringing the support before you get put through to the call centre a recorded message says something like "sorry your having a problem in the TS22 area, its being looked into and will be fixed asap" Seems a bit strange as I'm not TS22 (thats billingham area I think) I'm TS12. Hopefully they meant TS12 and I'll wake up to find it fixed tomorrow.
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