Lost broadband connection

[andy_fozzy]

What a shambles.
Just over a week ago, my broadband stopped working, AGAIN.
This happened last month. I lost about 6-7 days due to the fault. Called their pathetic helpline, booked an engineer. BUT it started working again by itself, so I called them and cancelled the engineer.

This time, same again. Had to wait 5 days for an engineer appointment, which was due on Saturday just gone.
I got a call from them at 09:30 Sat morning to say that the engineer has gone sick, and will not be coming. The next available appointment is the following WEDNESDAY
Phoned the Indian call centre, had a HUGE rant big time, and an appoinment for the engineer to visit magically popped up for this Monday.....

Yesterday evening, the broadband connection suddenly sprung back in to life. Happy me!!!!
It worked super fast, for the remander of the evening.
Got up this morning, fired up the PC and guess what.......
No f'ing internet

Having already logged a complaint about all this to them 4 days ago, still not had a respsonse.......

Oh they have credited my account with £20 bless them.........

[jb66]

20 quid not bad

[andy_fozzy]

20 quid not bad

Ok it's not a bad gesture, I'll give you that!

But it's the inconvinience that bothers me. (forgive the spelling!)

I got some very important 'online stuff' to do, that 20 quid cannot rectify.......

---------- Post added at 13:36 ---------- Previous post was at 13:35 ----------

Oh and the fact that there is only 1 engineer that works on a Saturday in my area.

Virgin are one of the biggest companies in the world dammit!

[jb66]

I'm guessing your upstream is too high and it was a fluke that it came back online, fancy uploading your stats? 192.168.100.1 remember to hide your mac

---------- Post added at 13:41 ---------- Previous post was at 13:37 ----------

Most work saturdays, but they have there own work, it's the busiest day of the week so if someone calls in sick it's hard to pick up extra work especially if lifeline customers call in too

[andy_fozzy]

Ah cool.
Can't do anything at the moment, as I'm at work.

I can do anything at home, unless it involves the internet!!!!

Thanks for explaining the Saturday business for me!

[jb66]

I know your frustration, I can't live without the net, hope it gets fixed asap

[andy_fozzy]

I know your frustration, I can't live without the net, hope it gets fixed asap

Thanks allot,
It's driving me NUTS :mad:
Hopefully they will be out Monday, and get it sorted.

I'm still using the old grey NTL modem, which must be about 10 years old now! I bet that doesn't help......

[andy_fozzy]

Hi all.
At home now and my connection is working fine!!

Just typed in the address to upload my stats to the forum and there's a login box.
Not sure what to put in here.......

Sorry if I'm being stoopid :dunce:

---------- Post added at 19:20 ---------- Previous post was at 19:15 ----------

Ignore that, sussed it!!

Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
Downstream Receive Power Level : -1.15 dBmv
Downstream SNR : 28.96 dB
Upstream Transmit Power Level : 59.50 dBmv

:confused:

[jb66]

Upstream too high, snr low

[RedDragon]

Yep, upstream should be a maximum of 55 dBmv, when it reaches 60 dBmv the return path will fail. You will need a tech as it could be anything from faulty connections to a faulty modem.