50 meg support line

[clone]

Is it no longer in the UK (08000520431) as ive now spoken to 2 people that sound like they are from india,i thought that being a 50meg customer we got our support from the UK.
Thanks.

[Acathla]

I called it this morning for a fault and the chap I spoke to was in India.

As long as we get good support it shouldn't matter who/where the support is. Have to say my issues was easy to resolve (high power levels - engineer required) but everyone's experience is different.

[the-cable-guy]

its both actually its just depends where your call gets routed to. i do agree tho CS in the UK are much better as our friends in India cant even understand my name & postcode most of the time.

[Peter_]

We only work from 0800 to 2000 Monday to Friday and 0800 to 1600 Saturday, so any time outside of those hours will be routed to another call centre.

Also I forgot to add if we are very busy then the other call centres will come online to take the overflow calls.

[clone]

I had trouble trying to understand the woman yesterday,had to report a faulty router and today my 50 meg is at 5-9meg tech is booked for tomorrow.

Masque thanks for the update,i did call after 9 this morning and spoke to a indian chap about my slow speeds,as long as i get things sorted im happy.