50mb Levels Check Please

[mcfc2134]

Evening all.

I had 50mb installed today, so got the black shiny new modem and the D-Link wireless N router (which the engineer said I had to set up - surprised me a bit).

Anyway, I used to have a 20mb connection, and that would max out on usenet so I could get around 2.3mb/sec download rate according to altbinz.

I was expecting to at least hit 5mb/sec today once 50mb had been installed, but I can't get anything above 3.5mb-ish and on the odd occaison it will hit 4mb/sec.

Here are my downstream stats:

Frequency 298750000306750000314750000322750000 Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/YY/Y/YY/Y/YY/Y/Y Channel Id 13141516 Modulation 256QAM256QAM256QAM256QAM Symbol Rate
(Msym/sec) 6.9526.9526.9526.952 Interleave Depth I=12
J=17I=12
J=17I=12
J=17I=12
J=17 Power Level
(dBmV) 12.7112.3112.7513.08 RxMER
(dB) 37.9438.2638.2638.61 Correctable
Codewords 2109 Uncorrectable
Codewords 281270610263
and upstream:

Channel Type 1.0N/AN/AN/A Channel ID 1N/AN/AN/A Frequency
(Hz) 45800000N/AN/AN/A Ranging Status SuccessN/AN/AN/A Modulation 16QAMN/AN/AN/A Symbol Rate
(KSym/sec) 2560N/AN/AN/A Mini-Slot Size 2N/AN/AN/A Power Level
(dBmV) 38.25N/AN/AN/A T1 Timeouts0 T2 Timeouts0000 T3 Timeouts5000 T4 Timeouts0000
and here are the speed check results from the CF50MB test.

Sat, 3 Jul 2010 22:06:12 UTC Test 1: 2048K took 950 ms = 2155.8 KB/sec, approx 17246 Kbps, 16.84 Mbps Test 2: 2048K took 882 ms = 2322 KB/sec, approx 18576 Kbps, 18.14 Mbps Test 3: 2048K took 926 ms = 2211.7 KB/sec, approx 17694 Kbps, 17.28 Mbps Test 4: 4096K took 2345 ms = 1746.7 KB/sec, approx 13974 Kbps, 13.65 Mbps Overall Average Speed = approx 16873 Kbps, 16.48 Mbps

Sat, 3 Jul 2010 22:06:48 UTC Test 1: 2048K took 725 ms = 2824.8 KB/sec, approx 22598 Kbps, 22.07 Mbps Test 2: 2048K took 625 ms = 3276.8 KB/sec, approx 26214 Kbps, 25.6 Mbps Test 3: 2048K took 690 ms = 2968.1 KB/sec, approx 23745 Kbps, 23.19 Mbps Test 4: 4096K took 2012 ms = 2035.8 KB/sec, approx 16286 Kbps, 15.9 Mbps Overall Average Speed = approx 22211 Kbps, 21.69 Mbps

Is this what I should expect? I dont want to sound picky, but I am disappointed with the speeds so far.....

Thanks for any help.

[Peter_]

Downstream Power Level (dBmV)

12.71 12.31 12.75 13.08

Way to high and the engineer should have checked before leaving the premises just compare them with this Sticky just click HERE (http://www.cableforum.co.uk/board/34896851-post3.html)

You need to call the 50Mb Support Team on 0800 052 0431

I would recommend waiting until after 0800 on Monday morning for a UK agent.

This the Speedtest that we would use http://www.virginmedia.com/testmyspeed/manual.php

[mcfc2134]

Way to high and the engineer should have checked before leaving the premises just compare them with this Sticky just click HERE (http://www.cableforum.co.uk/board/34896851-post3.html)

You need to call the 50Mb Support Team on 0800 052 0431

I would recommend waiting until after 0800 on Monday morning for a UK agent.

This the Speedtest that we would use http://www.virginmedia.com/testmyspeed/manual.php

Thanks. I assume the high powerlevels will impact on performance?

Using that link, and downloading 4 files at a time, I get around 2.4mb/sec down so around 20mb connection.

Edit - I watched the engineer the whole time, and not once did he check power levels (unless it was on his handheld device).

[Peter_]

Thanks. I assume the high powerlevels will impact on performance?

Using that link, and downloading 4 files at a time, I get around 2.4mb/sec down so around 20mb connection.

Edit - I watched the engineer the whole time, and not once did he check power levels (unless it was on his handheld device).
Yes to high will have detrimental effect so call on Monday and they will send out an engineer to sort it for you.

[mcfc2134]

Thanks Masque. Very appreciated!