New Help Appreciated

[barney111]

Been with Virgin 50mb for a couple of months now have found them very helpful on the occasions I have needed them although lost internet for 3 days.
I am now experiencing loss of connection frequently and have to reboot the modem and router.
Spoke to Virgin they say they have boosted the power to the modem and all should be ok however I am still experiencing critical errors in modem config page
as below

QOS=1.1;CM-VER=3.0;
Thu Jun 24 17:17:52 2010 Sat Jun 26 08:29:00 2010 Critical (3) No Ranging Response received - T3 time-out;

MOD CUT: Please repost without the macs

Can any one explain olease

barney111

[Peter_]

The Upstream and Downstream power levels are all that is required not what you have posted above.

[barney111]

Thanks
below
Downstream Power Level
(dBmV) 10.01 9.92 9.40 9.64

Power Level
(dBmV) 50.21

[Peter_]

Thanks
below
Downstream Power Level
(dBmV) 10.01 9.92 9.40 9.64

Power Level
(dBmV) 50.21
Your Downstream is to high and you should really call the 50Mb Support Team on 0800 052 0431.

If the mods have not done so please delete your post above as it contains your MAC address and that is ill advised to post that information as it helps cloners.

[barney111]

Much Appreciated

---------- Post added at 12:08 ---------- Previous post was at 12:03 ----------

what is the ideal downstream please before i talk to virgin

thanks

barney111

---------- Post added at 12:08 ---------- Previous post was at 12:08 ----------

thanks mods my apologies

[kwikbreaks]

what is the ideal downstream please before i talk to virgin
There's a sticky on this at the top of the forum (you'd need to check your modulation for 50Mbps)

http://www.cableforum.co.uk/board/12/26006-cable-modem-signal-levels.html

[barney111]

Hello Masque

Thought to update you on what happened
Arranged Virgin engineer through number you gave as Liverpool could not fix
Took one week for engineer to visit as I was informed by Liverpool that none available in area due to current workload
Engineer here for 5 minutes checked power levels said phew! and fitted some kind of attenuator to modem lead.
Power levels dropped to 5.19 5.27 4.95 5.33 from 10 and 11s
Internet appears rock solid no modem reboots so far

Thanks

barney111

nb Told me that the head end at Leatherhead had been moved 10 yards due to owner requiring building back so they moved next door
this he said was causing the problems!

[Peter_]

Hello Masque

Thought to update you on what happened
Arranged Virgin engineer through number you gave as Liverpool could not fix
Took one week for engineer to visit as I was informed by Liverpool that none available in area due to current workload
Engineer here for 5 minutes checked power levels said phew! and fitted some kind of attenuator to modem lead.
Power levels dropped to 5.19 5.27 4.95 5.33 from 10 and 11s
Internet appears rock solid no modem reboots so far

Thanks

barney111

nb Told me that the head end at Leatherhead had been moved 10 yards due to owner requiring building back so they moved next door
this he said was causing the problems!
Nice one good to see it is sorted and all because of a move of premises, no wonder the was not many techs available.;)