loss of internet ?

[stuntmanSLim]

Hello, Why am i being disconnected from 3pm to 5pm every day ? I have got 10mb cable connection, i play online gaming from when i get up with no problems then 3pm connection is cut until 5pm then fine again,i have unplugged modem many times/reset modem with no avail until 5pm,this can't be anything to do with my end/i have tryed everything...

Fri Jun 25 15:54:25 2010 Fri Jun 25 15:54:25 2010 Information (7) The s/w filename specified in the config file is the same as ...
Fri Jun 25 15:54:25 2010 Fri Jun 25 15:54:25 2010 Information (7) A software upgrade filename was specified in the config file.
Fri Jun 25 15:54:25 2010 Fri Jun 25 15:54:25 2010 Information (7) Authorized
Fri Jun 25 15:54:24 2010 Fri Jun 25 15:54:24 2010 Information (7) Registration complete!
Fri Jun 25 15:54:24 2010 Fri Jun 25 15:54:24 2010 Information (7) We registered with a DOCSIS 1.1 config file!
Fri Jun 25 15:54:24 2010 Fri Jun 25 15:54:24 2010 Information (7) Received a REG-RSP message from the CMTS...
Fri Jun 25 15:54:24 2010 Fri Jun 25 15:54:24 2010 Information (7) Sending a REG-REQ to the CMTS...
Fri Jun 25 15:54:24 2010 Fri Jun 25 15:54:24 2010 Information (7) CableModem SNMP configure complete
Fri Jun 25 15:54:24 2010 Fri Jun 25 15:54:24 2010 Information (7) IP init completed ok
Fri Jun 25 15:54:24 2010 Fri Jun 25 15:54:24 2010 Information (7) CableModem TFTP init ok
Fri Jun 25 15:54:24 2010 Fri Jun 25 15:54:24 2010 Information (7) CableModem DHCP client init ok
Fri Jun 25 15:54:24 2010 Fri Jun 25 15:54:24 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
Fri Jun 25 15:34:17 2010 Fri Jun 25 15:34:17 2010 Critical (3) DHCP FAILED - Discover sent, no offer received
Fri Jun 25 15:33:57 2010 Fri Jun 25 15:33:57 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Fri Jun 25 15:33:12 2010 Fri Jun 25 15:33:12 2010 Critical (3) DHCP FAILED - Discover sent, no offer received
Fri Jun 25 15:33:07 2010 Fri Jun 25 15:33:07 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Fri Jun 25 15:32:07 2010 Fri Jun 25 15:32:07 2010 Critical (3) DHCP FAILED - Discover sent, no offer received
Fri Jun 25 15:30:53 2010 Fri Jun 25 15:30:53 2010 Critical (3) No Ranging Response received - T3 time-out
Fri Jun 25 15:30:47 2010 Fri Jun 25 15:30:47 2010 Critical (3) No Ranging Response received - T3 time-out


Thanking you. Regards: Patrick

[RobboEdin]

As you suggest that this fault is so reproducible, perhaps a call to Faults on 151 at 3pm would get you the answer.

[Peter_]

You need to post the Downstream and Upstream power levels and we may then see an issue.

[stuntmanSLim]

You need to post the Downstream and Upstream power levels and we may then see an issue.

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 339000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -3.3 dBmV
Downstream SNR : 34.9 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.5 dBmV
Upstream Mini-Slot Size : 2

[Peter_]

Downstream Receive Power Level : -3.3 dBmV
Downstream SNR : 34.9 dB


Upstream transmit Power Level : 44.5 dBmV

They are within operational parameters so a cal to faults is in order when you lose the connection, do not reboot the modem before calling either.

Call in on 151 from a Virginmedia phone line or 0845 454 1111 from any other phone line.

[stuntmanSLim]

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 339000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -3.3 dBmV
Downstream SNR : 34.9 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.5 dBmV
Upstream Mini-Slot Size : 2


Just reset modem after 2 hours of no internet,my download info is the same but my upstream channel ID & frequency is different ?

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 25800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 50.0 dBmV
Upstream Mini-Slot Size : 2

[Peter_]

Just reset modem after 2 hours of no internet,my download info is the same but my upstream channel ID & frequency is different ?

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 25800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 50.0 dBmV
Upstream Mini-Slot Size : 2
Upstream is meant to range it is not preset and will lock onto the strongest single and best channel.

[Sithinaboot]

does the op maybe have a pc thats always online uploading and downloading? i.e p2p? as well as being online playing games?

[pip08456]

does the op maybe have a pc thats always online uploading and downloading? i.e p2p? as well as being online playing games?


Would you like to expand on that as it should not be a problem per se

[Sithinaboot]

traffic management could be an issue, potentially.

...just a thought.

[Peter_]

traffic management could be an issue, potentially.

...just a thought.
Has zero effect on the connection apart from slowing you down, the OP lost connection.;)