scaseman
20-06-2010, 10:34
This is my first post as I would like to describe the install I had yesterday. I was currently subscribing to Sky but due to having a communal arial was unable to upgrade to Sky HD. So I ordered XL TV including Sky Sports & Movies, XL Phone and XXL Broadband via a VM rep on the 11/06/2010 and given a install date of 19/06/2010 between 1PM and 6 PM I was also promised a Samsung box.
Two VM vans arrived at 5.10PM. The engineers found that the block of flats that I lived in already had cable running up the exterior walls of the building so all they had to do was drill a hole in the wall of my flat and run a cable a distance of about 5 metres. Half way through the install the engineer produced a Scientific-Atlanta Explorer Box. I told him that I had been promised a Samsung Box but was told that I should not have been told this as it was down to what they had on the van. He also told me he thought it was a superior box. Well as they were half way through the install I thought well I would accept this as I have read a thread on this Forum explaining ways to get a Samsung Box if I wanted one plus I was itching to watch the World Cup in HD. Well the rest of the install proceeded well, taking a total time of one hour.
First impressions are Phone seems fine. TV better picture quality than Sky even on non HD channels. Broadband download aprox 50Mb upload aprox 1.65Mb. The box does seem to suffer from slow menus but I believe that is a box related problem. I even dialled 151 to get a question answered at 8PM in the evening and had a fairly quick response. So overall I think i can rate my experience as 4/5. It would have been higher if I had been given the Samsung Box.
Two VM vans arrived at 5.10PM. The engineers found that the block of flats that I lived in already had cable running up the exterior walls of the building so all they had to do was drill a hole in the wall of my flat and run a cable a distance of about 5 metres. Half way through the install the engineer produced a Scientific-Atlanta Explorer Box. I told him that I had been promised a Samsung Box but was told that I should not have been told this as it was down to what they had on the van. He also told me he thought it was a superior box. Well as they were half way through the install I thought well I would accept this as I have read a thread on this Forum explaining ways to get a Samsung Box if I wanted one plus I was itching to watch the World Cup in HD. Well the rest of the install proceeded well, taking a total time of one hour.
First impressions are Phone seems fine. TV better picture quality than Sky even on non HD channels. Broadband download aprox 50Mb upload aprox 1.65Mb. The box does seem to suffer from slow menus but I believe that is a box related problem. I even dialled 151 to get a question answered at 8PM in the evening and had a fairly quick response. So overall I think i can rate my experience as 4/5. It would have been higher if I had been given the Samsung Box.